What to Do When You Are Stuck (Webinar)

ONLINE

In this one hour webinar, Katherine Miller talks about some things to do to avoid getting so stuck it feels unmovable and what to do if you get there.

Free

CUC Connect Premium and VIP Members Only Open Forum

ONLINE

This CUC Connect Member Only webinar session is the opportunity for CUC Connect Premium and VIP members to ask questions, share quandaries and get personal support from CUC instructors.  Free for CUC Connect  Premium and VIP Members, but registration is required.

Free

Developing and Framing Interests (Webinar)

ONLINE

For decades we have known that interest-based negotiation is more effective and efficient than competitive negotiation. The challenge is in eliciting what is most important to parties and then anchoring the discussion around those interests. In this one hour webinar, Katherine Miller discusses how to use interests to create a ground of understanding that can truly support the end game.

Free

CUC Connect Premium Member Only Open Forum

ONLINE

This CUC Connect Premium Member Only webinar session is the opportunity for CUC Connect Premium members ask questions, share quandaries and get personal support from CUC instructors.  Free for CUC Connect Premium Members, but registration is required.

Free

Why Bringing People Together in Conflict Works (Recorded Webinar)

ONLINE

In this encore presentation of the August 23, 2016 webinar on Why Bringing People Together in Conflict Works, Gary Friedman and Katherine Miller talk about why the understanding model of mediation with no-caucus works so well to help people go through conflict rather than simply communicate through intermediaries to get them to an agreement.

Free

Positive Neutrality (Webinar)

ONLINE

In this webinar, Gary Friedman and Catherine Conner will discuss positive neutrality, moving towards each party to strengthen the mediator's connection to and understanding of each party.

Free

Brainstorming and Evaluating Options (Webinar)

ONLINE

In this one hour webinar, Katherine Miller discusses techniques for brainstorming and then evaluating options that keep parties working together toward a resolution that truly works for all.

$47.00

CUC Connect Premium Member Only Open Forum

ONLINE

This CUC Connect Premium Member Only webinar session is the opportunity for CUC Connect Premium members to ask questions, share quandaries and get personal support from CUC instructors.  Free for CUC Connect Premium Members, but registration is required.

Free

The 6 Underlying Concepts

ONLINE

Catherine Conner and Katherine Miller discuss the 6 Underlying Concepts of the Understanding-Based model in this webinar.

Free

Judgments and Curiosity

ONLINE

Gary Friedman and Catherine Conner discuss judgments and turning them into curiousity to help advance the conflict resolution process.

Free

CUC Connect Premium and VIP Member Only Open Forum

ONLINE

This CUC Connect Premium and VIP Only webinar session is the opportunity for CUC Connect Premium and VIP members to ask questions, share quandaries and get personal support from CUC instructors.  Free for CUC Connect Premium and VIP Members, but registration is recommended to receive email reminders. What: Member Only Open Forum Date:  Tuesday March […]

Why Bring in the Law and How

ONLINE

In this webinar, Katherine Miller will discuss why and how to bring law into the room.

$47.00

CUC Connect Premium and VIP Member Only Open Forum

ONLINE

This CUC Connect Premium and VIP Only webinar session is the opportunity for CUC Connect Premium and VIP members to ask questions, share quandaries and get personal support from CUC instructors.  Free for CUC Connect Premium and VIP Members, but registration is recommended to receive email reminders. What: Member Only Open Forum Date: June 13, […]

Free

Gender and Conflict

ONLINE

In this webinar, Catherine Conner and Gary Friedman discuss the role of the conflict professional in bringing awareness to the effect of gender and addressing dynamics that are related to the gender of the people in the room.

Free

CUC Connect Premium and VIP Member Only Open Forum

ONLINE

This CUC Connect Premium and VIP Only webinar session is the opportunity for CUC Connect Premium and VIP members to ask questions, share quandaries and get personal support from CUC instructors.  Free for CUC Connect Premium and VIP Members, but registration is recommended to receive email reminders. What: Member Only Open Forum Date:  September 19, […]

Free

The End Game – How to Move To An Agreement

ONLINE

In this webinar, Gary Friedman and Katherine Miller discuss the process of moving to an agreement, including looking at the readiness of the parties, how to create and work with packages, and the dynamics that can flare up.

Free

Conflict Styles and Patterns

ONLINE

In this webinar, Gary Friedman and Katherine Miller will describe the types of patterns that are commonly found in conflict and how to work with the patterns to help people approach their conflict in a new way.

Free

CUC Connect Premium and VIP Member Only Open Forum

ONLINE

 This CUC Connect Premium and VIP Member Only webinar session is the opportunity for CUC Connect Premium and VIP members to ask questions, share quandaries and get personal support from CUC instructors.  Free for CUC Connect Premium and VIP Members, but registration is recommended to receive email reminders. What: Member Only Open Forum Date: Thursday […]

Free

The Business Side of Mediation (Webinar)

You have taken a mediation training and want to add mediation to your existing practice or want to start a new mediation practice, but what about the business side of mediation?  In this webinar, Catherine Conner will discuss the following and more: How to create an engaging first impression Staffing (or not) An inviting physical […]

Free

Nine Practices to Change Your Awareness and Presence (Webinar)

One of the challenging but critical skills of a conflict professional is the ability to be fully present and aware in the midst of conflict.  Do you find yourself distracted by judgments, drawn to push parties to what seems to be the best solution, or reacting when triggered by someone’s behavior?  In this webinar, Gary […]

Free

CUC Connect Premium and VIP Members Only Open Forum

 This CUC Connect Premium and VIP Member Only webinar session is the opportunity for CUC Connect Premium and VIP members to ask questions, share quandaries and get personal support from CUC instructors.  Free for CUC Connect Premium and VIP Members. What: Member Only Open Forum Date: Tuesday March 12, 2018 When: 11 am Pacific, 12 […]

Free

Ground Rules: How to Reach Agreements on Process (Webinar)

One of the initial tasks in starting a mediation or other conflict engagement process is to determine how the conflict professional(s) and parties are going to work together.  Some conflict professionals have their standard set of ground rules and procedures that are presented to the parties for them to follow.  Our approach is to reach […]

Free

CUC Connect Premium and VIP Members Only Open Forum

 This CUC Connect Premium and VIP Member Only webinar session is the opportunity for CUC Connect Premium and VIP members to ask questions, share quandaries and get personal support from CUC instructors.  Free for CUC Connect Premium and VIP Members. What: Member Only Open Forum Date: Wednesday June 12, 2018 When: 11 am Pacific, 12 […]

Free

Going Down the Why Trail (Webinar)

Parties in a conflict are often focused on their positions – what they think should be the solution. Our hope is that by understanding what is beneath their positions, we will be able to help them reach an agreement. In this webinar, Katherine Miller and Gary Friedman will discuss how to work with parties to discover and surface what is important to each of them – why they are taking their positions.

$47.00

When Lawyers Are in the Room (Webinar)

When parties in a legal dispute decide to use an alternative dispute resolution process, the question of role of the law and lawyers arises. The lawyers may be in the background as consulting lawyers or may be active participants. In this webinar, Gary Friedman and Catherine Conner will discuss what happens when the lawyers are active participants and present at meetings. Topics include reaching agreements about the role of the lawyers and how the law is presented.

$47.00

CUC Connect Premium and VIP Members Only Open Forum (Webinar)

This CUC Connect Premium and VIP Member Only webinar session is the opportunity for CUC Connect Premium and VIP members to ask questions, share quandaries and get personal support from CUC instructors. Free for CUC Connect Premium and VIP Members.

Preparing Parties for Mediation (Webinar)

ONLINE

Many mediation parties have never been in mediation and are anxious about what to expect. Others may have attended a mediation that is quite different from your approach. In this webinar, Catherine Conner and Katherine Miller will discuss best practices for mediators and lawyers to prepare parties for mediation.

$47.00

Risky Moves: What to Do When You Don’t Know What to Do (Webinar)

ONLINE

Tension is high in the room, emotions are flaring, and you feel desperate. You have tried your usual approach and tools but nothing has shifted. In this webinar, Gary Friedman and Katherine Miller will discuss what you can do when you are stuck.

$47.00

CUC Connect Premium and VIP Members Only Open Forum

ONLINE

This CUC Connect Premium and VIP Member Only webinar session is the opportunity for CUC Connect Premium and VIP members to ask questions, share quandaries and get personal support from CUC instructors. Free for CUC Connect Premium and VIP Members.

CUC Connect Premium and VIP members only Open Forum (Webinar)

ONLINE

This CUC Connect Premium and VIP Member Only webinar session is the opportunity for CUC Connect Premium and VIP members to ask questions, share quandaries and get personal support from CUC instructors.  Free for CUC Connect Premium and VIP Members. What: Member Only Open Forum Date: Friday March 20, 2020 When: 12 noon Pacific, 1 […]

Real Talk (Webinar)

ONLINE

In our Real Talk program, we come together in conversation to create safe, effective spaces to have a dialogue about race and build relationships in the process. During this webinar, members of our Real Talk team will provide context on how and why we initiated these reflective, challenging conversations. We’ll also explore our challenges and […]

$47.00

Endgame Questions & Issues (Webinar)

Creating and Claiming Value, BATNA and WATNA, Red Herrings, Second Thoughts, and Waffling 12:00 - 1:00 PM Pacific / 3:00 - 4:00 PM Eastern / 9:00 - 10:00 PM Central Europe The endgame is often overshadowing any negotiation process from the outset. As parties in conflict approach the finish line, tentative agreements can fall apart, […]

$47.00

CUC Connect Premium and VIP members only Open Forum (Webinar)

ONLINE

This CUC Connect Premium and VIP Member Only webinar session is the opportunity for CUC Connect Premium and VIP members to ask questions, share quandaries and get personal support from CUC instructors.  Free for CUC Connect Premium and VIP Members. What: Member Only Open Forum Date: Wednesday June 17, 2020 When: 12 noon Pacific, 1 […]

Dealing with External Forces (Webinar)

ONLINE

Back-seat Drivers, Tribe, Adversarial Consulting Attorneys, and More In the Understanding-based model, the parties in conflict ultimately know which solution will work best, with the mediator playing a supportive role. Too often, however, external forces, such as family members full of opinions of what should be done, adversarial consulting attorneys who are lacking the necessary […]

$47.00

Emotions (Webinar)

ONLINE

Emotions Versus Rationality • When Emotions Boil Over • No Apparent Emotions Many conflict professionals are compelled to present rationale arguments and strive to avoid too much emotion from permeating into the conflict resolution process. Yet, emotions are a necessary part of decision making, and often are the key to helping clients reach resolution by allowing them […]

$47.00

CUC Connect Premium and VIP members only Open Forum (Webinar)

ONLINE

This CUC Connect Premium and VIP Member Only webinar session is the opportunity for CUC Connect Premium and VIP members to ask questions, share quandaries and get personal support from CUC instructors.  Free for CUC Connect Premium and VIP Members. What: Member Only Open Forum Date: Friday September 18, 2020 When: 12 noon Pacific, 1 […]

The “Bully” (Webinar)

ONLINE

One of the disconcerting challenges in mediation is forceful participants and bullying behavior, which often lead to a failure in the mediation process. Sometimes individuals with active or competitive personalities are labeled as bullies, resulting in conflict resolution professionals overlooking the pivotal positive strengths and capacities these “bullies” can bring to the resolution process. In […]

$47.00

Parties Understanding Each Other (Webinar)

ONLINE

For mediators, it is a dream to get parties in conflict to appreciate each other in ways they have not done so before. When this process, particularly popular among new mediators, ultimately fails, too often the parties in conflict are siloed and are obliged to resolve their conflict apart. At the heart of our Understanding-based […]

$47.00

CUC Connect Premium and VIP members only Open Forum (Webinar)

ONLINE

This CUC Connect Premium and VIP Member Only webinar session is the opportunity for CUC Connect Premium and VIP members to ask questions, share quandaries and get personal support from CUC instructors.  Free for CUC Connect Premium and VIP Members. What: Member Only Open Forum Date: Thursday December 17, 2020 When: 12 noon Pacific, 1 […]

Being Yourself in the Room

Online

DateJanuary 25, 2021 Time 12 PM PST • 3 PM EST • 9 PM CET Cost $47 All webinars are free for CUC Connect members. Click here to learn more. In this webinar we will discuss why being yourself and being comfortable with that is so powerful. We will also discuss some common misconceptions, misgivings and mistakes […]

$47.00

Trauma and Conflict

Trauma’s reach is visible and invisible, transitory and ever present, and powerful. Parties in a conflict may have trauma from childhood, from their current lives, and from the conflict itself. In this webinar, we will look at sources of trauma, the impact on parties in conflict and the conflict professional, and what that means for […]

$47.00

CUC Connect Open Forum – VIP and Premium Members Only

Online

This open session, exclusively for CUC Connect Premium and VIP members, is the opportunity to ask questions, share quandaries and get personal support from CUC instructors. Date March 18, 2021 Time 12 PM PDT • 3 PM EDT • 8 PM CET Cost Free for CUC Connect VIP and Premium members. Click here to learn […]

Working with Lawyers in the Room

Online

In this webinar we will be demonstrating how to work with lawyers and clients together in the same room. Themes that will be included will be contracting with lawyers about their roles, clarifying how to have conversations about the law that will be constructive for the process, how lawyers can participate in deepening their client's […]

$47.00

Being an Anti-Racist Conflict Professional

Online

The lenses of race, equity and culture have opened widely in the last year. Along with many other people, conflict professionals have turned to books, podcasts, documentaries, workshops and other means of learning about the systemic injustices built into American society, governance, and culture. In this webinar, we will take the next step of closely […]

$47.00

CUC Connect Open Forum – VIP and Premium Members Only

Online

This open session, exclusively for CUC Connect Premium and VIP members, is the opportunity to ask questions, share quandaries and get personal support from CUC instructors. Date June 14, 2021 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost Free for CUC Connect VIP and Premium members. Click here to learn […]

Looping

Online

Date July 12, 2021 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. In this interactive webinar, you will learn techniques for communicating more effectively with parties in conflict by uncovering what is really important for them and […]

$47.00

Intimate Partner Violence and Consensual Dispute Resolution

Online

  A recording of this webinar is available for purchase in our store. Domestic violence (DV) is prevalent and gendered. It is a pattern of power and control over a person exercised through manipulation, isolation, coercion/threats, and intimidation. In cases involving DV, mediation does not work and can even be unsafe and harmful. In this […]

$47.00

CUC Connect Open Forum – VIP and Premium Members Only

This open session, exclusively for CUC Connect Premium and VIP members, is the opportunity to ask questions, share quandaries and get personal support from CUC instructors. Date September 24, 2021 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost Free for CUC Connect VIP and Premium members. Click here to learn […]

I Knew What Would Happen

Online

Humans like to create and tell stories. When a conflict arises, the parties craft their individual stories about what has already happened and what they expect will lead to the end of the conflict. When they engage a conflict professional, their story adapts to include how the conflict professional will influence the outcome, typically to […]

$47.00

Inside Out: The Relationship Between Inner and Outer

Online

In this webinar we will focus on practices for accessing self during periods of conflict, dealing with discomfort, identifying and working with bias toward parties. Outcomes for participating in this webinar include: Practices for going inside Willingness to be in discomfort Letting go of your own goals The relationship bias in our work Date November […]

$47.00

CUC Connect Open Forum – VIP and Premium Members Only

Online

This open session, exclusively for CUC Connect Premium and VIP members, is the opportunity to ask questions, share quandaries and get personal support from CUC instructors. Date December 14, 2021 Time 12:30 PM PST • 3:30 PM EST • 9:30 PM CET Cost Free for CUC Connect VIP and Premium members. Click here to learn […]

Neutrality and Objectivity

Date January 10, 2022 Time 12 PM PST • 3 PM EST • 9 PM CET Cost $47 All webinars are free for CUC Connect members. Click here to learn more. When we think of maintaining neutrality, many people believe that the goal is to be "objective" - to avoid taking on, or even seeming to […]

$47.00

Top Tips for Starting an ADR Practice

Date February 15, 2022 Time 12 PM PST • 3 PM EST • 9 PM CET Cost $47 All webinars are free for CUC Connect members. Click here to learn more. You've taken mediation and conflict resolution trainings and have begun developing the skills you need to serve clients in conflict, but how do you make […]

$47.00

Power: Understanding or Coercion?

Date April 12, 2022 Time 10 AM PDT • 1 PM EDT • 7 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. Central to our approach to conflict is to maximize the potential of the power of understanding in the three dimensions of self, other and external […]

$47.00

Lies and the Lying Liars Who Tell Them

Online

Date May 10, 2022 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. Everybody lies (and gets lied to), every day. As mediators, journalists, lawyers and negotiators, we encounter more lies than most. In conflict, there are countless […]

$47.00

Disability Inclusion and Accessibility in Conflict Resolution

Date June 2, 2022 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. When we create a container for working with parties in conflict, how can we make sure we’re designing a process that is inclusive of and […]

$47.00

Interfering Influencers—What to Do About Them?

Zoom webinar

Date July 11, 2022 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. One of the most challenging things that can come up in a conflict resolution process is when there are people outside the room negatively influencing […]

$47.00

How Can Contracting Take a Whole Session?

Date August 15, 2022 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. Contracting is a crucial part of the mediation process and often overlooked or poorly addressed.  Inexperienced mediators worry that the parties (and their attorneys) will […]

$47.00

Finding Value in Conflict: Navigating Workplace Mediation

  Join us for a stimulating and informative roundtable discussion featuring industry leader insights from three of the world's most advanced technology firms: Intel, Roche, and SAP. Panelists will discuss how the Understanding-Based Approach to Conflict has helped address human resource challenges while increasing Return on Investment (ROI) in people management systems through mediation programs that mediators […]

$47.00

Interest-Based Negotiation: Exploring Interests to Identify Opportunities for Compromise

Zoom webinar

  Interest-based negotiation is at the heart of leveraging the Understanding-Based Model to help those in conflict reach a mutually beneficial outcome. However, guiding people to look beyond their positions and see what matters to them can be challenging for even the most experienced conflict resolution professional. Being asked to go deeper and understand the […]

$47.00

Internal Experience: Understanding Ourselves to Authentically Connect Clients to Each Other

Zoom webinar

  Using our inner experience in the presence of conflict and unblocking ourselves from parties can open channels of communication that help parties understand their problem at a deeper level. Recognizing internal reactions that can get in the way of connecting to a client and working with that reaction to open our connection to the […]

$47.00

Starting at Sorry: Apology to Accountability on the Path of Forgiveness

Zoom webinar

Forgiveness can be a powerful force for restoring harmony and wholeness. A harmed person can find their freedom in practicing forgiveness. It can also empower them to move toward an amicable solution and allow the rebuilding of a fractured relationship. An apology is a fragile beginning without accountability or a plan that acknowledges a release […]

$47.00

Spirit of Collaboration: Starting and Managing a Peer Group

ONLINE

In this interactive webinar, Gary Friedman and Kim Gordon will discuss the value and benefits of starting a peer group for mediators and ADR practitioners. Drawing from decades of experience in conflict resolution and mediation, centered on the understanding-based model, Friedman and Gordon will share their process for forming peer groups and their foundational importance […]

$47.00

Power Imbalance: The Power of Personality and Patterns

ONLINE

Every individual who walks into a conflict resolution process brings their style, quirks and ways of relating to others. In pairs or groups, unique patterns of interaction develop. How can we support a process that acknowledges the power dynamics created by these personality differences and relationship patterns and create the opportunity for parties to negotiate […]

$47.00

Power Imbalance: The Power of Possessing

ONLINE

Resources come in many forms, not just material possessions. In a conflict, the party with more knowledge, time, money, social capital, or something else can wield outsized control and power in the process and outcome. Join Katherine Miller and Gary Friedman on April 18th to learn what we, as conflict professionals, can do to create […]

$47.00

Power Imbalance: The Power of Position

ONLINE

In every situation, we exist in relationship to others. The groups we all belong to - and our membership and place within them - impact interactions, expectations of each other, options, and outcomes. In a conflict resolution process, we know that awareness of social hierarchies and their impact on parties and us is critical. Join […]

$47.00

Power Imbalance: Putting it all Together

ONLINE

Power imbalances can skew the entire conflict resolution process in innumerable ways. During the Power Imbalance webinar series, we’ve looked closely at three different kinds of power imbalances: interpersonal styles, […]

$47.00

Why We Don’t Tell People What to Do

ONLINE

  Explore why understanding-based mediators refrain from telling people what to do and uncover the transformative potential of giving the power to the parties, using non-directive techniques rather than imposing […]

$47.00

Conflict Resolution Through Workplace Mediation

ONLINE

Explore the transformative impact of integrating conflict resolution and mediation practices within your organization while fostering a culture of open communication, looping, and collaborative problem-solving to enhance employee morale, increase productivity, and create a harmonious work environment. Join Catherine Conner, Pat Lau, and guests from Intel, August 24, 2023 and learn practical strategies that empower […]

$47.00

Organizational Response: Avoid Exacerbating Conflict

ONLINE

Delve into the critical importance of organizations adopting a measured and informed approach to conflict resolution, shed light on the detrimental consequences of mishandling conflicts, and highlight the value of proactive and strategic interventions. Join Katherine Miller and Jennifer Sullivan on September 26, 2023 to learn how conflict assessment tools and effective communication strategies can […]

$47.00

Creative Uses of the Understanding-Based Model

ONLINE

Learn about the many possibilities for conflict resolution and mediation practitioners to integrate the understanding-based approach into existing practices, kick-start new careers, and assist diverse sectors of society while fostering […]

$47.00

Shifting Focus: All About Interests

ONLINE

Help people to move beyond their fixed positions by coaching them to explore and describe what really matters — their underlying interests — in order to unlock creative and mutually […]

$47.00

FREE – 2023 Town Hall: Exploring Possibilities

ONLINE

As we approach the end of the year, we invite you to a town hall webinar experience to collectively explore personal and professional interests, address common concerns, and ignite a […]

Free

Six Underlying Concepts: Refining the Process

ONLINE

As you work with all parties in the room, these foundational concepts underlie a different approach to conflict and our conflict resolution model. The six underlying concepts of the understanding-based approach are simple to grasp but challenging to implement when approaching diverse conflict scenarios. People and personalities in the room and within the mediator provide […]

$47.00

Conflict Coaching: Practices and Principles

ONLINE

Conflict coaching helps individuals, groups, and organizations manage and resolve conflicts effectively by empowering participants to address and navigate disputes constructively. Join Hansa Patel and Danillo Alves on February 7th, 2024, to learn principles and practices, from the importance of maintaining impartiality and confidentiality to looping, cultural sensitivity, and how to give feedback and encourage […]

$47.00

Untying the Knot: Making Sense of Divorce Mediation

ONLINE

Have you considered matrimonial mediation's benefits, such as fostering amicable communication, preserving relationships, and reducing the financial burden? What about potential drawbacks? Whether you're a legal professional, a divorcing individual, […]

$47.00

Creating and Supporting Peer Groups

ONLINE

Join Armine Baltazar and Caitlin Meredith on Monday April 22, 2024 to explore strategies for forming robust peer groups, delve into best practices to boost engagement, and uncover tips for […]

$47.00

Getting Started: Building an ADR Practice

Online

Embarking on a career transition bringing together parties in conflict can be a formidable journey, often fraught with uncertainties and questions. Whether you're contemplating a switch due to dissatisfaction, seeking new challenges, or aiming for personal growth, this webinar provides invaluable insights and guidance. Join Catherine Conner and Melanie Rowen on Monday, May 13th, for […]

$47.00

Conflict Coaching: Unlocking Solutions Through ADR

ONLINE

Conflicts are a common occurrence in any workplace or personal environment. Addressing them is crucial for maintaining positive relationships and nurturing a healthy organizational culture. The Conflict Coaching method equips individuals with practical tools and techniques. These are necessary to identify, manage, and resolve conflicts in a way that fosters understanding and collaboration, making you […]

$47.00