Welcome to the CUC Connect Training Library

Have questions? Send an email to [email protected]

Looking for program recordings with Zen poet, teacher, and CUC training partner Norman Fischer? Click the button below to visit the recording library at the Everyday Zen Foundation.

Live Webinar Recording – June, 2024

Conflicts are a common occurrence in any workplace or personal environment. Addressing them is crucial for maintaining positive relationships and nurturing a healthy organizational culture. The Conflict Coaching method equips individuals with practical tools and techniques. These are necessary to identify, manage, and resolve conflicts in a way that fosters understanding and collaboration, making you feel confident in your conflict resolution abilities.

Conflict Coaching offers a versatile framework for facilitating productive dialogue and finding mutually beneficial solutions, empowering parties with tools, techniques supporting the individual to addressing disputes with colleagues, clients and others. In this insightful session, we will explore how to leverage and establish a group of Conflict Counselors using the Conflict Coaching techniques and how this group can serves as an invaluable part of an internal company Alternative Dispute Resolution (ADR) process, empowering individuals to navigate and resolve intra and interpersonal conflicts effectively before they escalate.

Join Danillo Alves, Melanie Rowen, and Gary Friedman for an engaging discussion exploring how to transform how your organization approaches and resolves conflicts through Conflict Coaching.


We ended 2023 with an engaging, interactive discussion exploring the road ahead in the new year. Watch the recording here.

The Other Chair Podcast

Understanding-Based Fundamentals

Why Bringing People in Conflict Together Works

Developing and Framing Interests


The 6 Underlying Concepts 

Going Down the Why Trail

Inner Work

Inside Out: Self Reflection For Conflict Professionals

Inside Out: The Relationship between Inner and Outer

Being Yourself in the Room

Nine Practices to Change Your Awareness and Presence

Internal Experience: Understanding Ourselves to Authentically Connect Clients to Each Other

In the Mediation Room

Preparing Parties for Mediation

Structuring the Process

Brainstorming and Evaluating Options

Judgments and Curiosity

Working in the Same Room and Dealing with a Request for Caucus

Mediator Advice: Is It Ever Appropriate?

Conflict Resolution Professionals: What to Do When You Are Stuck

Risky Moves: What to Do When You Don’t Know What to Do

Dealing with External Forces

Parties Understanding Each Other

I Knew What Would Happen

How Can Contracting Take a Whole Session?

Interest-Based Negotiation: Exploring Interests to Identify Opportunities for Compromise

Why We Don’t Tell People What to Do

Shifting Focus: All About Interests

People and Personality

4 Things To Do When Emotions Flare


Culture and Conflict Engagement

Gender and Conflict

Conflict Styles and Patterns

Real Talk

Being an Anti-racist Conflict Professional

Conflict through Race and Culture Lenses

Trauma and Conflict

The Bully

Intimate Partner Violence and Consensual Dispute Resolution

Disability Inclusion and Accessibility in Conflict Resolution

Interfering Influencers—What to Do About Them?

Climate of Conflict: Common Ground to Constructive Conversation in an Increasingly Divided World

Starting at Sorry: Apology to Accountability on the Path of Forgiveness

Lies and the Lying Liars Who Tell Them

Neutrality and Objectivity

Power: Understanding or Coercion?

Power Imbalance: The Power of Personality and Patterns

Power Imbalance: The Power of Possessing

Power Imbalance: The Power of Position

Power Imbalance: Putting it all Together

Positive Neutrality

The End Game – How to Move to An Agreement

Endgame: Questions & Issues

The Storm Out: What to Do When It Happens

Working with Ground Rules

6 Underlying Concepts: Refining the Process

Legal Consideration

3 Mistakes Lawyers Make that Keep Them (and Their Clients) Stuck in Conflict

Why Bring in the Law and How to Do It

When Lawyers Are In The Room

When Lawyers Are in the Room 2

Untying the Knot: Making Sense of Divorce Mediation

In the Workplace

Taking the Plunge: How to Bring the Understanding Based Model Into Your Work

Finding Value in Conflict: Navigating Workplace Mediation

Conflict Resolution Through Workplace Mediation

Organizational Response: Avoid Exacerbating Conflict

Conflict Coaching: Practices and Principles

Practical Tools

The Business Side of Mediation

Top Tips for Starting an ADR Practice

Moving Mediation Online

Virtual Mediation Revisited

Spirit of Collaboration: Starting and Managing a Peer Group

Getting Started: Building an ADR Practice