Many conflict professionals are compelled to present rationale arguments and strive to avoid too much emotion from permeating into the conflict resolution process. Yet, emotions are a necessary part of decision making, and often are the key to helping clients reach resolution by allowing them to express and better understand their emotions—or lack thereof. Additionally, conflict professionals are human beings with their own emotions and experiences that can help provide them a window to better understand their clients’ emotions. In this webinar, our panelists share their insights on the role emotions play in the conflict—and ultimately the resolution, explore how to turn emotional reactions into opportunities to build meaningful and effective resolution, and provide tools and techniques to better pay attention to your own emotions and what to do when those emotions are rising.
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