Below you will find all recordings from monthly webinars covering topics including looping, contracting, legal considerations, personality and conflict dynamics, practice building, and more. If you are a CUC Connect member, all of this content is available for free and available in the Webinar Library.
Recorded Programs
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Webinar: Shifting Focus: All About Interests
Help people to move beyond their fixed positions by coaching them to explore and describe what really matters — their underlying interests — in order to unlock creative and mutually […]
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Organizational Response: Avoid Exacerbating Conflict
Delve into the critical importance of organizations adopting a measured and informed approach to conflict resolution, shed light on the detrimental consequences of mishandling conflicts, and highlight the value of […]
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Conflict Resolution Through Workplace Mediation
Explore the transformative impact of integrating conflict resolution and mediation practices within your organization while fostering a culture of open communication, looping, and collaborative problem-solving to enhance employee morale, increase […]
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Why We Don’t Tell People What to Do
Explore why understanding-based mediators refrain from telling people what to do and uncover the transformative potential of giving the power to the parties, using non-directive techniques rather than imposing solutions. […]
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Power Imbalance: Putting it all Together
Power imbalances can skew the entire conflict resolution process in innumerable ways. During the Power Imbalance webinar series, we’ve looked closely at three different kinds of power imbalances: interpersonal styles, […]
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Power Imbalance: The Power of Position
In every situation, we exist in relationship to others. The groups we all belong to – and our membership and place within them – impact interactions, expectations of each other, […]
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Power Imbalance: The Power of Possessing
Resources come in many forms, not just material possessions. In a conflict, the party with more knowledge, time, money, social capital, or something else can wield outsized control and power […]
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Power Imbalance: The Power of Personality and Patterns
Every individual who walks into a conflict resolution process brings their style, quirks and ways of relating to others. In pairs or groups, unique patterns of interaction develop. How can […]
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Spirit of Collaboration: Starting and Managing a Peer Group
In this interactive webinar, Gary Friedman and Kim Gordon will discuss the value and benefits of starting a peer group for mediators and ADR practitioners. Drawing from decades of experience […]
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Starting at Sorry: Apology to Accountability on the Path of Forgiveness
Forgiveness can be a powerful force for restoring harmony and wholeness. A harmed person can find their freedom in practicing forgiveness. It can also empower them to move toward an […]
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Webinar: Internal Experience: Understanding Ourselves to Authentically Connect Clients to Each Other
Using our inner experience in the presence of conflict and unblocking ourselves from parties can open channels of communication that help parties understand their problem at a deeper level. Recognizing […]
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Climate of Conflict: Common Ground to Constructive Conversation in an Increasingly Divided World
It is natural to surround ourselves with like-minded people while avoiding the discomfort and tension that comes when we engage with those with beliefs and opinions contrary to ours. These […]
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Interest-Based Negotiation: Exploring Interests to Identify Opportunities for Compromise
Interest-based negotiation is at the heart of leveraging the Understanding-Based Model to help those in conflict reach a mutually beneficial outcome. However, guiding people to look beyond their positions and […]
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Webinar: Finding Value in Conflict: Navigating Workplace Mediation
Join us for a stimulating and informative roundtable discussion featuring industry leader insights from three of the world’s most advanced technology firms: Intel, Roche, and SAP. Panelists will discuss how […]
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Interfering Influencers—What to Do About Them?
One of the most challenging things that can come up in a conflict resolution process is when there are people outside the room negatively influencing the parties but not participating […]
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How Can Contracting Take a Whole Session?
Contracting is a crucial part of the mediation process and often overlooked or poorly addressed. Inexperienced mediators worry that the parties (and their attorneys) will be so keen to rush […]
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Interfering Influencers—What to Do About Them?
One of the most challenging things that can come up in a conflict resolution process is when there are people outside the room negatively influencing the parties but not participating […]
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Disability Inclusion and Accessibility in Conflict Resolution
When we create a container for working with parties in conflict, how can we make sure we’re designing a process that is inclusive of and accessible to people with disabilities? […]
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Webinar: Lies and the Lying Liars Who Tell Them
Everybody lies (and gets lied to), every day. As mediators, journalists, lawyers and negotiators, we encounter more lies than most. In conflict, there are countless incentives to exaggerate, embellish, omit […]
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Webinar: Power: Understanding or Coercion?
Central to our approach to conflict is to maximize the potential of the power of understanding in the three dimensions of self, other and external realities. Understanding is a quite […]
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Webinar: Virtual Mediation Revisited
With so much of our work involving non-verbal cues and how it feels to be “in the room” with our clients, the pandemic fundamentally changed how we work with conflict. […]
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Webinar: Top Tips for Starting an ADR Practice
You’ve taken mediation and conflict resolution trainings and have begun developing the skills you need to serve clients in conflict, but how do you make that your day job? In […]
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Webinar: Neutrality and Objectivity
When we think of maintaining neutrality, many people believe that the goal is to be “objective” – to avoid taking on, or even seeming to take on, the experiences, feelings […]
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Webinar: Inside Out: The Relationship between Inner and Outer
In this webinar Gary Friedman and Norman Fischer focus on practices for accessing self during periods of conflict, dealing with discomfort, identifying and working with bias toward parties. This webinar […]
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Webinar: I Knew What Would Happen
Humans like to create and tell stories. When a conflict arises, the parties craft their individual stories about what has already happened and what they expect will lead to the […]
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Webinar: Intimate Partner Violence and Consensual Dispute Resolution
Domestic violence (DV) is prevalent and gendered. It is a pattern of power and control over a person exercised through manipulation, isolation, coercion/threats, and intimidation. In cases involving DV, mediation […]
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Webinar: Looping
In this interactive webinar, you will learn techniques for communicating more effectively with parties in conflict by uncovering what is really important for them and what is motivating them. The […]
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Webinar: Being an Anti-Racist Conflict Professional
The lenses of race, equity and culture have opened widely in the last year. Along with many other people, conflict professionals have turned to books, podcasts, documentaries, workshops and other […]
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Webinar: Working with Lawyers in the Room
In this webinar we demonstrate how to work with lawyers and clients together in the same room. Themes included are contracting with lawyers about their roles, clarifying how to have […]
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Webinar: Trauma and Conflict
Trauma’s reach is visible and invisible, transitory and ever present, and powerful. Parties in a conflict may have trauma from childhood, from their current lives, and from the conflict itself. […]
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Webinar: Being Yourself in the Room
In this webinar we discuss why being yourself and being comfortable with that is so powerful. We also discuss some common misconceptions, misgivings and mistakes that come up for mediators […]
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Webinar: Parties Understanding Each Other
For mediators, it is a dream to get parties in conflict to appreciate each other in ways they have not done so before. When this process, particularly popular among new […]
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Webinar: The “Bully”
One of the disconcerting challenges in mediation is forceful participants and bullying behavior, which often lead to a failure in the mediation process. Sometimes individuals with active or competitive personalities […]
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Emotions Webinar
Many conflict professionals are compelled to present rationale arguments and strive to avoid too much emotion from permeating into the conflict resolution process. Yet, emotions are a necessary part of […]
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Webinar: Dealing with External Forces
Back-seat Drivers, Tribe, Adversarial Consulting Attorneys, and More In the Understanding-based model, the parties in conflict ultimately know which solution will work best, with the mediator playing a supportive role. […]
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Webinar: Endgame Questions and Issues
The endgame is often overshadowing any negotiation process from the outset. As parties in conflict approach the finish line, tentative agreements can fall apart, and emotions can flare. In this […]
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Webinar: Real Talk
In our Real Talk program, we come together in conversation to create safe, effective spaces to have a dialogue about race and build relationships in the process. During this webinar, […]
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Online Training: Moving Mediation Online
Out of necessity, many of us have moved our conflict engagement work online at lightning speed without the thoughtful preparation at a measured pace we might have preferred. From digital […]
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Webinar: Structuring the Process
Structuring the process is how we propose starting almost all elements of the Understanding-Based mediation process. Interested in learning more? This webinar with Gary Friedman and Katherine Miller, who walk […]
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Webinar: Mediator Advice: Is It Ever Appropriate?
In this webinar, Gary Friedman and Catherine Conner will investigate the question of whether mediators should ever give advice and if so, under what conditions. In our model, we emphasize […]
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Webinar: Risky Moves: What to Do When You Don’t Know What to Do
Tension is high in the room, emotions are flaring, and you feel desperate. You have tried your usual approach and tools but nothing has shifted. In this webinar, Gary Friedman […]
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Webinar: When Lawyers Are In The Room
When parties in a legal dispute decide to use an alternative dispute resolution process, the question of role of the law and lawyers arises. The lawyers may be in the […]
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Webinar: Preparing Parties for Mediation
Many mediation parties have never been in mediation and are anxious about what to expect. Others may have attended a mediation that is quite different from your approach. In this […]
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Webinar: Going Down the Why Trail
Parties in a conflict are often focused on their positions – what they think should be the solution. Our hope is that by understanding what is beneath their positions, we […]
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Webinar: Culture and Conflict Engagement
All of us develop and evolve from and by cultural forces in our lives – our family of origin, religion, race, ethnicity, community/country/region, and other organizations or groups in which […]
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Webinar: Working with Ground Rules
Katherine Miller and Gary Friedman discuss working with ground rules during the contracting phase of mediation. Whether or not lawyers are in the room or not, ground rules help the […]
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Webinar: Nine Practices to Change Your Awareness and Presence
One of the challenging but critical skills of a conflict professional is the ability to be fully present and aware in the midst of conflict. Do you find yourself distracted […]
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Webinar: The Business Side of Mediation
You have taken a mediation training and want to add mediation to your existing practice or want to start a new mediation practice, but what about the business side of […]
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Webinar: Conflict Styles and Patterns
People in conflict often have individual and interpersonal patterns that keep them from working through the conflict successfully. In this webinar, Gary Friedman and Catherine Conner will describe the types […]
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Webinar: The End Game – How Move to an Agreement
After information has been gathered, interests of the parties explored, and options developed, then what? In this webinar, Gary Friedman and Katherine Miller discuss the process of moving to an […]
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Webinar: Gender and Conflict
The gender of the parties and the conflict resolution professional(s) may impact the conflict resolution process and dynamics. In this webinar, Catherine Conner and Gary Friedman discuss the role of […]
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Webinar: Working in the Same Room and Dealing with a Request for Caucus
The Understanding based model is known as a “non-caucus” model and yet we often deal with both explicit and implicit requests for private meetings. In this webinar, we will discuss […]
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Webinar: Conflict Through Race and Culture Lenses
People in conflict often focus on their positions, each person advocating for the solution that they believe is the right and just one. Power and coercion are used to pressure […]
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Webinar: Why to Bring in the Law and How to Do It
What role does the law play in conflict resolution and how can mediators bring it into the rooms in such a way that it doesn’t take over the discussion? In […]
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Webinar: Judgments and Curiosity
As conflict resolution professionals, we are often plagued with judgments that impede us in our goal to help the parties reach an agreement based on their own criteria. In this […]
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Webinar: The 6 Underlying Concepts
The 6 underlying concepts of the Understanding-Based model can often be used to guide the mediator through difficult moments as well as help structure the conflict resolution process to minimize […]
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Webinar: Brainstorming and Evaluating Options
The end game of any mediation is challenging. The parties’ original positions often come roaring back with a vengeance. Brainstorming options can work wonders to broaden the perspective of parties […]
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Webinar: Positive Neutrality
A common question and concern of mediators is how they can maintain their neutrality, particularly when strong emotions are either pulling the mediator towards a party or pushing the mediator […]
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Webinar: Developing and Framing Interests
For decades we have known that interest-based negotiation is more effective and efficient than competitive negotiation. The challenge is in eliciting what is most important to parties and then anchoring […]
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Webinar: What To Do When You Are Stuck
Mediators and other conflict resolution professionals often fear impasse. Impasse is just a word that means stuck. It’s no surprise that people who are in conflict reach places that are […]
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Webinar: Taking the Plunge: How to Bring the Understanding Based Model into Your Work
Now that you have taken some of our trainings, watched webinars, and/or read our books, you may be inspired and hoping to incorporate our model into your work. In this […]
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Webinar: 3 Mistakes Lawyers Make That Keep Them (And Their Clients) Stuck In Conflict
What might you be missing and what can you do differently that will enable you to help your clients solve their problems and bring you greater job satisfaction? Katherine Miller […]
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Webinar: Inside Out: Self Reflection for Conflict Professionals
When a professional is working with parties in conflict, the turmoil and tension in the room impacts the professional as well as the clients. Accessing our inner lives connect us […]
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Webinar: The Storm Out: What To Do When It Happens
Sometimes in negotiations, whether it’s a mediation or collaborative session or other forms of negotiation, someone gets upset or feels unappreciated or insulted. Or they can’t believe what the other […]
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Webinar: Why Bringing People in Conflict Together Works
Contrary to popular opinion, keeping people in conflict together usually works better than separating them. Gary Friedman and Katherine Miller discuss how the Understanding Model of mediation with no-caucus works […]
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Webinar: 4 Things To Do When Emotions Flare
Using emotions to build a better agreement: When feelings run high and hot, some professionals’ gut reaction is to separate the parties. Katherine Miller discusses four ways lawyers and conflict […]
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Refund Policy: For recorded webinars and other pre-recorded products – Once purchased, the webinar registration fee is non-refundable.