Description
In conflict, the most important information is often the least spoken: A crossed arm, a long silence, a sudden withdrawal. While these can be perceived as obstacles, they can actually be the key to the conflict resolution process.
In this webinar, Sethu Laxmi Nair and Misha Safran guide practitioners through the art of “reading” what lies beneath the surface: nonverbal cues, patterns of silence, and emotional retreat. Participants will leave with sharper observational skills and a concrete repertoire of responses that meet people where they actually are, not just where their words suggest.
