Recorded Material
Showing 1–16 of 30 results
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Webinar: Conflict Through Race and Culture Lenses
People in conflict often focus on their positions, each person advocating for the solution that they believe is the right and just one. Power and coercion are used to pressure the other person to concede. The discussion revolves around the “issue” at hand, and may ignore the many layers and forces operating below the surface and from the outside. Each person in the conflict is driven by what is important to them on a deeper level and is impacted by familial, cultural, racial, and societal forces, yet these may not be explicitly acknowledged or examined. In this webinar, we focus on race and culture in conflict.
$27.00People in conflict often focus on their positions, each person advocating for the solution that they believe is the right and just one. Power and coercion are used to pressure the other person to concede. The discussion revolves around the “issue” at hand, and may ignore the many layers and forces operating below the surface and from the outside. Each person in the conflict is driven by what is important to them on a deeper level and is impacted by familial, cultural, racial, and societal forces, yet these may not be explicitly acknowledged or examined. In this webinar, we focus on race and culture in conflict.
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Webinar: The Business Side of Mediation
You have taken a mediation training and want to add mediation to your existing practice or want to start a new mediation practice, but what about the business side of mediation? In this webinar, Catherine Conner discusses the following and more: How to create an engaging first impression Staffing (or not) An inviting physical environment […]
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Webinar: 3 Mistakes Lawyers Make That Keep Them (And Their Clients) Stuck In Conflict
What might you be missing and what can you do differently that will enable you to help your clients solve their problems and bring you greater job satisfaction? Katherine Miller discusses 3 mistakes that you are probably making that are getting in the way of more satisfying results.
$27.00What might you be missing and what can you do differently that will enable you to help your clients solve their problems and bring you greater job satisfaction? Katherine Miller discusses 3 mistakes that you are probably making that are getting in the way of more satisfying results.
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Webinar: 4 Things To Do When Emotions Flare
When a professional is working with parties in conflict, the turmoil and tension in the room impacts the professional as well as the clients. Accessing our inner lives connect us with our deeper impulses that fuel our commitment to working with people in conflict – such as compassion and the search for greater self and mutual understanding. Gary Friedman, Norman Fischer and Catherine Conner talk in this live webinar about how conflict professionals can use self-reflection to help their clients.
$27.00When a professional is working with parties in conflict, the turmoil and tension in the room impacts the professional as well as the clients. Accessing our inner lives connect us with our deeper impulses that fuel our commitment to working with people in conflict – such as compassion and the search for greater self and mutual understanding. Gary Friedman, Norman Fischer and Catherine Conner talk in this live webinar about how conflict professionals can use self-reflection to help their clients.
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Webinar: 4 Things to Do When Emotions Flare
Many people are uncomfortable around emotions. When feelings run high and hot, some professional’s’ gut reaction is to keep the parties apart. This one-hour long webinar will offer tips and tools to help you maneuver through conflict situations when emotions are high.
$27.00Many people are uncomfortable around emotions. When feelings run high and hot, some professional’s’ gut reaction is to keep the parties apart. This one-hour long webinar will offer tips and tools to help you maneuver through conflict situations when emotions are high.
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Webinar: Brainstorming and Evaluating Options
The end game of any mediation is challenging. The parties’ original positions often come roaring back with a vengeance. Brainstorming options can work wonders to broaden the perspective of parties and help them see new synergistic possibilities for resolution. In this one hour webinar, Katherine Miller discusses techniques for brainstorming and then evaluating options that keep parties working together toward a resolution that truly works for all.
$27.00The end game of any mediation is challenging. The parties’ original positions often come roaring back with a vengeance. Brainstorming options can work wonders to broaden the perspective of parties and help them see new synergistic possibilities for resolution. In this one hour webinar, Katherine Miller discusses techniques for brainstorming and then evaluating options that keep parties working together toward a resolution that truly works for all.
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Webinar: Conflict Styles and Patterns
People in conflict often have individual and interpersonal patterns that keep them from working through the conflict successfully. In this webinar, Gary Friedman and Catherine Conner will describe the types of patterns that are commonly found in conflict and how to work with the patterns to help people approach their conflict in a new way.
$27.00People in conflict often have individual and interpersonal patterns that keep them from working through the conflict successfully. In this webinar, Gary Friedman and Catherine Conner will describe the types of patterns that are commonly found in conflict and how to work with the patterns to help people approach their conflict in a new way.
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Webinar: Culture and Conflict Engagement
All of us develop and evolve from and by cultural forces in our lives – our family of origin, religion, race, ethnicity, community/country/region, and other organizations or groups in which we are involved. Each of the parties and the conflict professionals bring their unique bag of cultures into room. As conflict professionals, how can we be aware of and honor these cultural forces, especially when they may be exacerbating the conflict? Natalia Lopez-Whitaker, Lacey Wilson and Catherine Conner will discuss the impact of culture on conflict engagement.
$27.00All of us develop and evolve from and by cultural forces in our lives – our family of origin, religion, race, ethnicity, community/country/region, and other organizations or groups in which we are involved. Each of the parties and the conflict professionals bring their unique bag of cultures into room. As conflict professionals, how can we be aware of and honor these cultural forces, especially when they may be exacerbating the conflict? Natalia Lopez-Whitaker, Lacey Wilson and Catherine Conner will discuss the impact of culture on conflict engagement.
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Webinar: Developing and Framing Interests
For decades we have known that interest-based negotiation is more effective and efficient than competitive negotiation. The challenge is in eliciting what is most important to parties and then anchoring the discussion around those interests. In this one hour webinar, Katherine Miller discusses how to use interests to create a ground of understanding that can truly support the end game.
$27.00For decades we have known that interest-based negotiation is more effective and efficient than competitive negotiation. The challenge is in eliciting what is most important to parties and then anchoring the discussion around those interests. In this one hour webinar, Katherine Miller discusses how to use interests to create a ground of understanding that can truly support the end game.
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Webinar: Gender and Conflict
The gender of the parties and the conflict resolution professional(s) may impact the conflict resolution process and dynamics. In this webinar, Catherine Conner and Gary Friedman discuss the role of the conflict professional in bringing awareness to the effect of gender and addressing dynamics that are related to the gender of the people in the room.
$27.00The gender of the parties and the conflict resolution professional(s) may impact the conflict resolution process and dynamics. In this webinar, Catherine Conner and Gary Friedman discuss the role of the conflict professional in bringing awareness to the effect of gender and addressing dynamics that are related to the gender of the people in the room.
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Webinar: Going Down the Why Trail
Parties in a conflict are often focused on their positions – what they think should be the solution. Our hope is that by understanding what is beneath their positions, we will be able to help them reach an agreement. In this webinar, Katherine Miller and Gary Friedman will discuss how to work with parties to discover and surface what is important to each of them – why they are taking their positions.
$27.00Parties in a conflict are often focused on their positions – what they think should be the solution. Our hope is that by understanding what is beneath their positions, we will be able to help them reach an agreement. In this webinar, Katherine Miller and Gary Friedman will discuss how to work with parties to discover and surface what is important to each of them – why they are taking their positions.
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Webinar: Inside Out: Self Reflection for Conflict Professionals
When a professional is working with parties in conflict, the turmoil and tension in the room impacts the professional as well as the clients. Accessing our inner lives connect us with our deeper impulses that fuel our commitment to working with people in conflict – such as compassion and the search for greater self and mutual understanding. Gary Friedman, Norman Fischer and Catherine Conner talk in this live webinar about how conflict professionals can use self-reflection to help their clients.
$27.00When a professional is working with parties in conflict, the turmoil and tension in the room impacts the professional as well as the clients. Accessing our inner lives connect us with our deeper impulses that fuel our commitment to working with people in conflict – such as compassion and the search for greater self and mutual understanding. Gary Friedman, Norman Fischer and Catherine Conner talk in this live webinar about how conflict professionals can use self-reflection to help their clients.
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Webinar: Judgments and Curiosity
As conflict resolution professionals, we are often plagued with judgments that impede us in our goal to help the parties reach an agreement based on their own criteria. In this webinar, Gary Friedman and Catherine Conner give guidance to recognizing our judgments and turning them into curiosity so that instead of obstructing, they might actually help advance the discussion.
$27.00As conflict resolution professionals, we are often plagued with judgments that impede us in our goal to help the parties reach an agreement based on their own criteria. In this webinar, Gary Friedman and Catherine Conner give guidance to recognizing our judgments and turning them into curiosity so that instead of obstructing, they might actually help advance the discussion.
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Webinar: Mediator Advice: Is It Ever Appropriate?
In this webinar, Gary Friedman and Catherine Conner will investigate the question of whether mediators should ever give advice and if so, under what conditions. In our model, we emphasize the centrality of the parties’ decision making authority instead of using our position and power as a neutral to control the outcome. Running afoul of this ground rule is a major challenge when we come up against our impulse to tell the parties what we know they ought to do. How can we preserve the value of our knowledge and advice for the parties while honoring our ground rule?
$27.00In this webinar, Gary Friedman and Catherine Conner will investigate the question of whether mediators should ever give advice and if so, under what conditions. In our model, we emphasize the centrality of the parties’ decision making authority instead of using our position and power as a neutral to control the outcome. Running afoul of this ground rule is a major challenge when we come up against our impulse to tell the parties what we know they ought to do. How can we preserve the value of our knowledge and advice for the parties while honoring our ground rule?
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Webinar: Nine Practices to Change Your Awareness and Presence
One of the challenging but critical skills of a conflict professional is the ability to be fully present and aware in the midst of conflict. Do you find yourself distracted by judgments, drawn to push parties to what seems to be the best solution, or reacting when triggered by someone’s behavior? In this webinar, Gary Friedman and Catherine Conner will discuss the 9 practices we teach in our Self Reflection for Conflict Professionals Intensive (SCPI) program that will help you learn to be able to connect more deeply to people in conflict. The understanding that arises out of that connection becomes the foundation for working through conflict.
$27.00One of the challenging but critical skills of a conflict professional is the ability to be fully present and aware in the midst of conflict. Do you find yourself distracted by judgments, drawn to push parties to what seems to be the best solution, or reacting when triggered by someone’s behavior? In this webinar, Gary Friedman and Catherine Conner will discuss the 9 practices we teach in our Self Reflection for Conflict Professionals Intensive (SCPI) program that will help you learn to be able to connect more deeply to people in conflict. The understanding that arises out of that connection becomes the foundation for working through conflict.
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Webinar: Positive Neutrality
A common question and concern of mediators is how they can maintain their neutrality, particularly when strong emotions are either pulling the mediator towards a party or pushing the mediator away from a party. The tendency of many mediators is to create a distance and boundary between themselves and the parties in order to appear balanced. In this webinar, Gary Friedman and Catherine Conner will discuss positive neutrality, moving towards each party to strengthen the mediator’s connection to and understanding of each party.
$27.00A common question and concern of mediators is how they can maintain their neutrality, particularly when strong emotions are either pulling the mediator towards a party or pushing the mediator away from a party. The tendency of many mediators is to create a distance and boundary between themselves and the parties in order to appear balanced. In this webinar, Gary Friedman and Catherine Conner will discuss positive neutrality, moving towards each party to strengthen the mediator’s connection to and understanding of each party.