Recorded Material
Showing 1–12 of 96 results
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5 Things I Did to Build My Practice and 5 Things I Wish I Had Done
Solopreneurs building an Understanding-Based conflict resolution practice need more than just skill in supporting clients – it takes strategy, patience, and a willingness to try, fail, and repeat! Join Caitlin […]
$16.99 -
Back to Basics: Parties Understanding Each Other
Once both parties feel understood by you as the mediator/conflict professional, what comes next? This webinar revisits a powerful step in the conflict resolution process: helping the parties demonstrate understanding […]
$16.99 -
Below the Surface: Reading the Unspoken in Conflict
In conflict, the most important information is often the least spoken: A crossed arm, a long silence, a sudden withdrawal. While these can be perceived as obstacles, they can actually […]
$16.99 -
Beneath the Conflict: Civility through Understanding Tension, Emotion, and Bias
In recent years, as public discourse has become increasingly harsh, there have been increasing calls for civility in many spaces, including the legal profession and conflict resolution. True civility in […]
$16.99 -
Beyond the Argument: Three Levels to Unlock Real Resolution
Most conflicts get stuck at the surface — two sides, two positions, and a standoff. But beneath every dispute lies something deeper: the needs, values, and meaning that actually drive […]
$37.00 -
Beyond the Heat: Practical De-escalation Skills for Work and Life
Join us for this 1-hour webinar where you’ll learn proven techniques to navigate tense situations with confidence and skill. Whether you’re a manager dealing with upset employees, a team member […]
$16.99 -
Beyond the Shield: Working Through Resistance with Understanding
When parties in conflict shut down, attack, or dig in their heels, it is rarely an act of ill intent but rather it is a defensive response to perceived threat, loss of autonomy, or unacknowledged needs. Traditional approaches often attempt to bypass or override this resistance, but the Understanding-Based Model offers a more transformative path: going through it. In this 60-minute webinar, conflict professionals will learn how to identify subtle, non-verbal, and verbal indicators of self-protection and turn those moments into breakthroughs. Grounded in the principle that the parties closest to the conflict are best equipped to resolve it, this session focuses on using active self-awareness and core understanding-based tools to address resistance at its root. Presenters Alison Beck, Kathy Campbell and Stephanie Tobosa-Smit will cover noticing defensiveness, tools for working through resistance, and demonstrate practical applications.
$16.99 -
Climate of Conflict: Common Ground to Constructive Conversation in an Increasingly Divided World
It is natural to surround ourselves with like-minded people while avoiding the discomfort and tension that comes when we engage with those with beliefs and opinions contrary to ours. These […]
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Conflict Coaching: Practices and Principles
Conflict coaching helps individuals, groups, and organizations manage and resolve conflicts effectively by empowering participants to address and navigate disputes constructively. Join Hansa Patel and Danillo Alves to learn principles […]
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Conflict Coaching: Unlocking Solutions Through ADR
Conflicts are a common occurrence in any workplace or personal environment. Addressing them is crucial for maintaining positive relationships and nurturing a healthy organizational culture. The Conflict Coaching method equips […]
$16.99 -
Conflict Resolution Through Workplace Mediation
Explore the transformative impact of integrating conflict resolution and mediation practices within your organization while fostering a culture of open communication, looping, and collaborative problem-solving to enhance employee morale, increase […]
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Constructive Conversations: Understanding-Based Workplace Applications
Unresolved conflicts in the workplace can lead to disengaged employees, reduced productivity, and other negative impacts stemming from interpersonal tensions. In this webinar, join Catherine Conner and Pat Lau to […]
$16.99