Recorded Material
Showing 1–16 of 50 results
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Emotions Webinar
Many conflict professionals are compelled to present rationale arguments and strive to avoid too much emotion from permeating into the conflict resolution process. Yet, emotions are a necessary part of decision making, and often are the key to helping clients reach resolution by allowing them to express and better understand their emotions—or lack thereof. Additionally, conflict professionals are human beings with their own emotions and experiences that can help provide them a window to better understand their clients’ emotions. In this webinar, our panelists share their insights on the role emotions play in the conflict—and ultimately the resolution, explore how to turn emotional reactions into opportunities to build meaningful and effective resolution, and provide tools and techniques to better pay attention to your own emotions and what to do when those emotions are rising.
$37.00Many conflict professionals are compelled to present rationale arguments and strive to avoid too much emotion from permeating into the conflict resolution process. Yet, emotions are a necessary part of decision making, and often are the key to helping clients reach resolution by allowing them to express and better understand their emotions—or lack thereof. Additionally, conflict professionals are human beings with their own emotions and experiences that can help provide them a window to better understand their clients’ emotions. In this webinar, our panelists share their insights on the role emotions play in the conflict—and ultimately the resolution, explore how to turn emotional reactions into opportunities to build meaningful and effective resolution, and provide tools and techniques to better pay attention to your own emotions and what to do when those emotions are rising.
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Online Training: Moving Mediation Online
The Basics on Technology and Adapting Our Process
How do we host a digital meditation on a platform such as Zoom? What do we do when somebody closes their computer and disconnects from the mediation? What additional considerations do we need to make in terms of confidentiality and privacy? We need to learn how to use online platforms and to adapt our in-person process to online sessions. With social distancing changing the setting for mediation, there is an abundant set of new scenarios to consider in the contracting process.
Moving Mediation Online resources – PDF download (free)
Online mediation info sheet for clients – Word doc download (free)
$79.00The Basics on Technology and Adapting Our Process
How do we host a digital meditation on a platform such as Zoom? What do we do when somebody closes their computer and disconnects from the mediation? What additional considerations do we need to make in terms of confidentiality and privacy? We need to learn how to use online platforms and to adapt our in-person process to online sessions. With social distancing changing the setting for mediation, there is an abundant set of new scenarios to consider in the contracting process.
Moving Mediation Online resources – PDF download (free)
Online mediation info sheet for clients – Word doc download (free)
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Webinar: Conflict Through Race and Culture Lenses
People in conflict often focus on their positions, each person advocating for the solution that they believe is the right and just one. Power and coercion are used to pressure the other person to concede. The discussion revolves around the “issue” at hand, and may ignore the many layers and forces operating below the surface and from the outside. Each person in the conflict is driven by what is important to them on a deeper level and is impacted by familial, cultural, racial, and societal forces, yet these may not be explicitly acknowledged or examined. In this webinar, we focus on race and culture in conflict.
$37.00People in conflict often focus on their positions, each person advocating for the solution that they believe is the right and just one. Power and coercion are used to pressure the other person to concede. The discussion revolves around the “issue” at hand, and may ignore the many layers and forces operating below the surface and from the outside. Each person in the conflict is driven by what is important to them on a deeper level and is impacted by familial, cultural, racial, and societal forces, yet these may not be explicitly acknowledged or examined. In this webinar, we focus on race and culture in conflict.
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Webinar: The Business Side of Mediation
You have taken a mediation training and want to add mediation to your existing practice or want to start a new mediation practice, but what about the business side of mediation? In this webinar, Catherine Conner discusses the following and more: How to create an engaging first impression Staffing (or not) An inviting physical environment […]
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Webinar: 3 Mistakes Lawyers Make That Keep Them (And Their Clients) Stuck In Conflict
What might you be missing and what can you do differently that will enable you to help your clients solve their problems and bring you greater job satisfaction? Katherine Miller discusses 3 mistakes that you are probably making that are getting in the way of more satisfying results.
$37.00What might you be missing and what can you do differently that will enable you to help your clients solve their problems and bring you greater job satisfaction? Katherine Miller discusses 3 mistakes that you are probably making that are getting in the way of more satisfying results.
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Webinar: 4 Things To Do When Emotions Flare
When a professional is working with parties in conflict, the turmoil and tension in the room impacts the professional as well as the clients. Accessing our inner lives connect us with our deeper impulses that fuel our commitment to working with people in conflict – such as compassion and the search for greater self and mutual understanding. Gary Friedman, Norman Fischer and Catherine Conner talk in this live webinar about how conflict professionals can use self-reflection to help their clients.
$37.00When a professional is working with parties in conflict, the turmoil and tension in the room impacts the professional as well as the clients. Accessing our inner lives connect us with our deeper impulses that fuel our commitment to working with people in conflict – such as compassion and the search for greater self and mutual understanding. Gary Friedman, Norman Fischer and Catherine Conner talk in this live webinar about how conflict professionals can use self-reflection to help their clients.
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Webinar: 4 Things to Do When Emotions Flare
Many people are uncomfortable around emotions. When feelings run high and hot, some professional’s’ gut reaction is to keep the parties apart. This one-hour long webinar will offer tips and tools to help you maneuver through conflict situations when emotions are high.
$37.00Many people are uncomfortable around emotions. When feelings run high and hot, some professional’s’ gut reaction is to keep the parties apart. This one-hour long webinar will offer tips and tools to help you maneuver through conflict situations when emotions are high.
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Webinar: Being an Anti-Racist Conflict Professional – Purchase LInk
The lenses of race, equity and culture have opened widely in the last year. Along with many other people, conflict professionals have turned to books, podcasts, documentaries, workshops and other means of learning about the systemic injustices built into American society, governance, and culture. In this webinar, we will take the next step of closely examining our own lives, practices and work habits. How do we maintain an awareness of race, equity and culture every day? What do we need to change in our work styles, habits, procedures, processes, and environment to be anti-racist in our everyday work lives as conflict professionals?
$37.00The lenses of race, equity and culture have opened widely in the last year. Along with many other people, conflict professionals have turned to books, podcasts, documentaries, workshops and other means of learning about the systemic injustices built into American society, governance, and culture. In this webinar, we will take the next step of closely examining our own lives, practices and work habits. How do we maintain an awareness of race, equity and culture every day? What do we need to change in our work styles, habits, procedures, processes, and environment to be anti-racist in our everyday work lives as conflict professionals?
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Webinar: Being Yourself in the Room
In this webinar we discuss why being yourself and being comfortable with that is so powerful. We also discuss some common misconceptions, misgivings and mistakes that come up for mediators on a regular basis and take your questions about when and how to be yourself in the mediator’s chair.
$37.00In this webinar we discuss why being yourself and being comfortable with that is so powerful. We also discuss some common misconceptions, misgivings and mistakes that come up for mediators on a regular basis and take your questions about when and how to be yourself in the mediator’s chair.
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Webinar: Brainstorming and Evaluating Options
The end game of any mediation is challenging. The parties’ original positions often come roaring back with a vengeance. Brainstorming options can work wonders to broaden the perspective of parties and help them see new synergistic possibilities for resolution. In this one hour webinar, Katherine Miller discusses techniques for brainstorming and then evaluating options that keep parties working together toward a resolution that truly works for all.
$37.00The end game of any mediation is challenging. The parties’ original positions often come roaring back with a vengeance. Brainstorming options can work wonders to broaden the perspective of parties and help them see new synergistic possibilities for resolution. In this one hour webinar, Katherine Miller discusses techniques for brainstorming and then evaluating options that keep parties working together toward a resolution that truly works for all.
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Webinar: Conflict Styles and Patterns
People in conflict often have individual and interpersonal patterns that keep them from working through the conflict successfully. In this webinar, Gary Friedman and Catherine Conner will describe the types of patterns that are commonly found in conflict and how to work with the patterns to help people approach their conflict in a new way.
$37.00People in conflict often have individual and interpersonal patterns that keep them from working through the conflict successfully. In this webinar, Gary Friedman and Catherine Conner will describe the types of patterns that are commonly found in conflict and how to work with the patterns to help people approach their conflict in a new way.
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Webinar: Culture and Conflict Engagement
All of us develop and evolve from and by cultural forces in our lives – our family of origin, religion, race, ethnicity, community/country/region, and other organizations or groups in which we are involved. Each of the parties and the conflict professionals bring their unique bag of cultures into room. As conflict professionals, how can we be aware of and honor these cultural forces, especially when they may be exacerbating the conflict? Natalia Lopez-Whitaker, Lacey Wilson and Catherine Conner will discuss the impact of culture on conflict engagement.
$37.00All of us develop and evolve from and by cultural forces in our lives – our family of origin, religion, race, ethnicity, community/country/region, and other organizations or groups in which we are involved. Each of the parties and the conflict professionals bring their unique bag of cultures into room. As conflict professionals, how can we be aware of and honor these cultural forces, especially when they may be exacerbating the conflict? Natalia Lopez-Whitaker, Lacey Wilson and Catherine Conner will discuss the impact of culture on conflict engagement.
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Webinar: Dealing with External Forces
Back-seat Drivers, Tribe, Adversarial Consulting Attorneys, and More
In the Understanding-based model, the parties in conflict ultimately know which solution will work best, with the mediator playing a supportive role. Too often, however, external forces, such as family members full of opinions of what should be done, adversarial consulting attorneys who are lacking the necessary holistic context of the conflict, and other external forces can create upheaval along the pathway to resolution. In this webinar, we examine how mediators can deal with these forces to help ensure that the conflicted parties can resolve their dispute together.
$37.00Back-seat Drivers, Tribe, Adversarial Consulting Attorneys, and More
In the Understanding-based model, the parties in conflict ultimately know which solution will work best, with the mediator playing a supportive role. Too often, however, external forces, such as family members full of opinions of what should be done, adversarial consulting attorneys who are lacking the necessary holistic context of the conflict, and other external forces can create upheaval along the pathway to resolution. In this webinar, we examine how mediators can deal with these forces to help ensure that the conflicted parties can resolve their dispute together.
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Webinar: Developing and Framing Interests
For decades we have known that interest-based negotiation is more effective and efficient than competitive negotiation. The challenge is in eliciting what is most important to parties and then anchoring the discussion around those interests. In this one hour webinar, Katherine Miller discusses how to use interests to create a ground of understanding that can truly support the end game.
$37.00For decades we have known that interest-based negotiation is more effective and efficient than competitive negotiation. The challenge is in eliciting what is most important to parties and then anchoring the discussion around those interests. In this one hour webinar, Katherine Miller discusses how to use interests to create a ground of understanding that can truly support the end game.
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Webinar: Endgame Questions and Issues
The endgame is often overshadowing any negotiation process from the outset. As parties in conflict approach the finish line, tentative agreements can fall apart, and emotions can flare. In this webinar, we will identify critical tools often overlooked in mediation training that can help parties achieve a satisfying endgame. These tools include creating value and revisiting what is important to the parties. We will also explore the role of looking at the best and worst alternative agreements. We’ll also discuss how to deal with red herrings, second thoughts, and waffling.
$37.00The endgame is often overshadowing any negotiation process from the outset. As parties in conflict approach the finish line, tentative agreements can fall apart, and emotions can flare. In this webinar, we will identify critical tools often overlooked in mediation training that can help parties achieve a satisfying endgame. These tools include creating value and revisiting what is important to the parties. We will also explore the role of looking at the best and worst alternative agreements. We’ll also discuss how to deal with red herrings, second thoughts, and waffling.
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Webinar: Gender and Conflict
The gender of the parties and the conflict resolution professional(s) may impact the conflict resolution process and dynamics. In this webinar, Catherine Conner and Gary Friedman discuss the role of the conflict professional in bringing awareness to the effect of gender and addressing dynamics that are related to the gender of the people in the room.
$37.00The gender of the parties and the conflict resolution professional(s) may impact the conflict resolution process and dynamics. In this webinar, Catherine Conner and Gary Friedman discuss the role of the conflict professional in bringing awareness to the effect of gender and addressing dynamics that are related to the gender of the people in the room.