Humans like to create and tell stories. When a conflict arises, the parties craft their individual stories about what has already happened and what they expect will lead to the end of the conflict. When they engage a conflict professional, their story adapts to include how the conflict professional will influence the outcome, typically to their advantage. When the conflict professional walks into the room, they also have a story about what the process will look like and sometimes even their own picture of the outcome. In this webinar, we will explore the role of expectations in working through conflict. How do the parties’ and conflict professionals’ stories about their roles, responsibilities, process, and possible outcomes impact working through the conflict? How do we work with these stories and expectations during the conflict resolution process?

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