Interest-based negotiation is at the heart of leveraging the Understanding-Based Model to help those in conflict reach a mutually beneficial outcome. However, guiding people to look beyond their positions and see what matters to them can be challenging for even the most experienced conflict resolution professional.

Being asked to go deeper and understand the root of why interests matter can be challenging to those entrenched in the emotions, history, and desired outcomes surrounding the circumstances of the conflict. To facilitate a fruitful conversation, we must help people understand their needs and motivations in a way that honors the strength of their feelings.

What questions do we ask as conflict professionals? How do we help people who seem stuck in their positions and reframe interests in ways that don’t feel diluted or incomplete to the party?

Join Katherine Miller and Ivan Alter to learn how to approach these challenging yet fundamental questions.

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