Webinars
I Knew What Would Happen
OnlineHumans like to create and tell stories. When a conflict arises, the parties craft their individual stories about what has already happened and what they expect will lead to the […]
Inside Out: The Relationship Between Inner and Outer
OnlineIn this webinar we will focus on practices for accessing self during periods of conflict, dealing with discomfort, identifying and working with bias toward parties. Outcomes for participating in this […]
CUC Connect Open Forum – VIP and Premium Members Only
OnlineThis open session, exclusively for CUC Connect Premium and VIP members, is the opportunity to ask questions, share quandaries and get personal support from CUC instructors. Date December 14, 2021 […]
Neutrality and Objectivity
Date January 10, 2022 Time 12 PM PST • 3 PM EST • 9 PM CET Cost $47 All webinars are free for CUC Connect members. Click here to learn more. […]
Top Tips for Starting an ADR Practice
Date February 15, 2022 Time 12 PM PST • 3 PM EST • 9 PM CET Cost $47 All webinars are free for CUC Connect members. Click here to learn more. […]
Virtual Mediation Revisited: What have we learned over the last two years of doing mediation online?
Date March 17, 2022 Time 12 PM PDT • 3 PM EDT • 8 PM CET Cost $47 All webinars are free for CUC Connect members. Click here to learn more. […]
Power: Understanding or Coercion?
Date April 12, 2022 Time 10 AM PDT • 1 PM EDT • 7 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. […]
Lies and the Lying Liars Who Tell Them
OnlineDate May 10, 2022 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. […]
Disability Inclusion and Accessibility in Conflict Resolution
Date June 2, 2022 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. […]
Interfering Influencers—What to Do About Them?
Zoom webinarDate July 11, 2022 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. […]
How Can Contracting Take a Whole Session?
Date August 15, 2022 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. […]
Finding Value in Conflict: Navigating Workplace Mediation
Join us for a stimulating and informative roundtable discussion featuring industry leader insights from three of the world's most advanced technology firms: Intel, Roche, and SAP. Panelists will discuss […]
Interest-Based Negotiation: Exploring Interests to Identify Opportunities for Compromise
Zoom webinarInterest-based negotiation is at the heart of leveraging the Understanding-Based Model to help those in conflict reach a mutually beneficial outcome. However, guiding people to look beyond their positions […]
Climate of Conflict: Common Ground to Constructive Conversation in an Increasingly Divided World
Zoom webinarIt is natural to surround ourselves with like-minded people while avoiding the discomfort and tension that comes when we engage with those with beliefs and opinions contrary to ours. […]
Internal Experience: Understanding Ourselves to Authentically Connect Clients to Each Other
Zoom webinarUsing our inner experience in the presence of conflict and unblocking ourselves from parties can open channels of communication that help parties understand their problem at a deeper level. […]
Starting at Sorry: Apology to Accountability on the Path of Forgiveness
Zoom webinarForgiveness can be a powerful force for restoring harmony and wholeness. A harmed person can find their freedom in practicing forgiveness. It can also empower them to move toward an amicable solution and allow the rebuilding of a fractured relationship. An apology is a fragile beginning without accountability or a plan that acknowledges a release […]
Spirit of Collaboration: Starting and Managing a Peer Group
ONLINEIn this interactive webinar, Gary Friedman and Kim Gordon will discuss the value and benefits of starting a peer group for mediators and ADR practitioners. Drawing from decades of experience […]
Power Imbalance: The Power of Personality and Patterns
ONLINEEvery individual who walks into a conflict resolution process brings their style, quirks and ways of relating to others. In pairs or groups, unique patterns of interaction develop. How can […]
Power Imbalance: The Power of Possessing
ONLINEResources come in many forms, not just material possessions. In a conflict, the party with more knowledge, time, money, social capital, or something else can wield outsized control and power […]
Power Imbalance: The Power of Position
ONLINEIn every situation, we exist in relationship to others. The groups we all belong to - and our membership and place within them - impact interactions, expectations of each other, […]
Power Imbalance: Putting it all Together
ONLINEPower imbalances can skew the entire conflict resolution process in innumerable ways. During the Power Imbalance webinar series, we’ve looked closely at three different kinds of power imbalances: interpersonal styles, […]
Why We Don’t Tell People What to Do
ONLINEExplore why understanding-based mediators refrain from telling people what to do and uncover the transformative potential of giving the power to the parties, using non-directive techniques rather than imposing […]
Conflict Resolution Through Workplace Mediation
ONLINEExplore the transformative impact of integrating conflict resolution and mediation practices within your organization while fostering a culture of open communication, looping, and collaborative problem-solving to enhance employee morale, increase productivity, and create a harmonious work environment. Join Catherine Conner, Pat Lau, and guests from Intel, August 24, 2023 and learn practical strategies that empower […]
Organizational Response: Avoid Exacerbating Conflict
ONLINEDelve into the critical importance of organizations adopting a measured and informed approach to conflict resolution, shed light on the detrimental consequences of mishandling conflicts, and highlight the value of […]
Creative Uses of the Understanding-Based Model
ONLINELearn about the many possibilities for conflict resolution and mediation practitioners to integrate the understanding-based approach into existing practices, kick-start new careers, and assist diverse sectors of society while fostering […]
Shifting Focus: All About Interests
ONLINEHelp people to move beyond their fixed positions by coaching them to explore and describe what really matters — their underlying interests — in order to unlock creative and mutually […]
FREE – 2023 Town Hall: Exploring Possibilities
ONLINEAs we approach the end of the year, we invite you to a town hall webinar experience to collectively explore personal and professional interests, address common concerns, and ignite a […]
Six Underlying Concepts: Refining the Process
ONLINEAs you work with all parties in the room, these foundational concepts underlie a different approach to conflict and our conflict resolution model. The six underlying concepts of the understanding-based approach are simple to grasp but challenging to implement when approaching diverse conflict scenarios. People and personalities in the room and within the mediator provide […]
Conflict Coaching: Practices and Principles
ONLINEConflict coaching helps individuals, groups, and organizations manage and resolve conflicts effectively by empowering participants to address and navigate disputes constructively. Join Hansa Patel and Danillo Alves on February 7th, 2024, to learn principles and practices, from the importance of maintaining impartiality and confidentiality to looping, cultural sensitivity, and how to give feedback and encourage […]
Untying the Knot: Making Sense of Divorce Mediation
ONLINEHave you considered matrimonial mediation's benefits, such as fostering amicable communication, preserving relationships, and reducing the financial burden? What about potential drawbacks? Whether you're a legal professional, a divorcing individual, […]
Creating and Supporting Peer Groups
ONLINEJoin Armine Baltazar and Caitlin Meredith on Monday April 22, 2024 to explore strategies for forming robust peer groups, delve into best practices to boost engagement, and uncover tips for […]
Getting Started: Building an ADR Practice
OnlineEmbarking on a career transition bringing together parties in conflict can be a formidable journey, often fraught with uncertainties and questions. Whether you're contemplating a switch due to dissatisfaction, seeking […]
Conflict Coaching: Unlocking Solutions Through ADR
ONLINEConflicts are a common occurrence in any workplace or personal environment. Addressing them is crucial for maintaining positive relationships and nurturing a healthy organizational culture. The Conflict Coaching method equips […]
The Power of Looping in Conflict Resolution
In understanding-based conflict resolution and mediation, "looping" is a crucial communication technique. By actively demonstrating comprehension, participants bring clarity and understanding into the conversation. Often, people need to feel understood […]
The Driving Force: Unpacking Motivations
ONLINEA fundamental premise of effective understanding-based mediation is the necessity of motivation. Since mediation is a voluntary process, its success hinges on the willingness and drive of both parties to participate. In most mediation situations, the parties involved typically have a variety of motivations for wanting to mediate. These motivations can range from wanting to […]
Effective Mediation in Small Claims Court
ONLINEJoin Antoinette Delruelle and Michelle Minovi on September 19, 2024 to learn about the nuances of small claims court mediation using the understanding-based approach. This session will cover essential best practices and address common challenges, including managing tight time constraints, fostering meaningful interactions between mediators and clients, and handling pressures from the court to reach […]
Constructive Conversations: Understanding-Based Workplace Applications
ONLINEUnresolved conflicts in the workplace can lead to disengaged employees, reduced productivity, and other negative impacts stemming from interpersonal tensions. In this webinar, join Catherine Conner and Pat Lau on […]
FREE – Planning for Impact
ONLINEAs we approach the end of the year, we invite you to collectively explore personal and professional interests, address common concerns, and ignite a passion for applying understanding-based practices. Join […]
FREE – 4 Steps for Anti-racist, Anti-oppressive Conflict Resolution
ONLINEJoin Hansa Patel and Melanie Rowen on December 19, 2024, at 12:00 PM Pacific for an insightful one-hour webinar with Rev. Liên Shutt, LCSW, a Zen Buddhist priest, social worker, […]
Harnessing Inner Awareness for Meaningful Conversations
ONLINEConflict can feel overwhelming and uncomfortable, often leaving us stuck, reactive, and uncertain about how to move forward. Yet beneath the surface of these challenging moments lies valuable energy and […]
Messy Conflict: Transforming Toxic Disputes
ONLINEConflict professionals and mediators can encounter cases where traditional approaches fall short – when parties deliberately mislead, launch personal attacks, or harbor intense hatred that seems insurmountable. This practical webinar […]
Looping the Dynamic
ONLINEAs conflict professionals, we become great at observing and responding to the words used by parties in conflict. But there is a whole different level of interaction happening at the […]
How to Tell People You’re a Mediator
ONLINEStruggling to explain what you do as a mediator in a way that sparks interest and understanding? Join Melanie Rowen and Caitlin Meredith for How to Tell People You're a Mediator, where you'll learn how to use storytelling to educate potential clients - and your broader community - about the value of mediation. Together, we'll explore […]
Assessing the Ability to Participate in Mediation
Zoom webinarHow do we know if a conflict is appropriate for mediation? And how can mediators support parties to determine if they are able to mediate especially those who may not […]