Humans like to create and tell stories. When a conflict arises, the parties craft their individual stories about what has already happened and what they expect will lead to the end of the conflict. When they engage a conflict professional, their story adapts to include how the conflict professional will influence the outcome, typically to […]

In this webinar we will focus on practices for accessing self during periods of conflict, dealing with discomfort, identifying and working with bias toward parties. Outcomes for participating in this webinar include: Practices for going inside Willingness to be in discomfort Letting go of your own goals The relationship bias in our work Date November […]

This open session, exclusively for CUC Connect Premium and VIP members, is the opportunity to ask questions, share quandaries and get personal support from CUC instructors. Date December 14, 2021 Time 12:30 PM PST • 3:30 PM EST • 9:30 PM CET Cost Free for CUC Connect VIP and Premium members. Click here to learn […]

Date January 10, 2022 Time 12 PM PST • 3 PM EST • 9 PM CET Cost $47 All webinars are free for CUC Connect members. Click here to learn more. When we think of maintaining neutrality, many people believe that the goal is to be "objective" - to avoid taking on, or even seeming to […]

Date February 15, 2022 Time 12 PM PST • 3 PM EST • 9 PM CET Cost $47 All webinars are free for CUC Connect members. Click here to learn more. You've taken mediation and conflict resolution trainings and have begun developing the skills you need to serve clients in conflict, but how do you make […]

Date March 17, 2022 Time 12 PM PDT • 3 PM EDT • 8 PM CET Cost $47 All webinars are free for CUC Connect members. Click here to learn more. With so much of our work involving non-verbal cues and how it feels to be "in the room" with our clients, the pandemic fundamentally changed […]

Date May 10, 2022 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. Everybody lies (and gets lied to), every day. As mediators, journalists, lawyers and negotiators, we encounter more lies than most. In conflict, there are countless […]

Date June 2, 2022 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. When we create a container for working with parties in conflict, how can we make sure we’re designing a process that is inclusive of and […]

Date July 11, 2022 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. One of the most challenging things that can come up in a conflict resolution process is when there are people outside the room negatively influencing […]

Date August 15, 2022 Time 12 PM PDT • 3 PM EDT • 9 PM CEST Cost $47 All webinars are free for CUC Connect members. Click here to learn more. Contracting is a crucial part of the mediation process and often overlooked or poorly addressed.  Inexperienced mediators worry that the parties (and their attorneys) will […]

  Join us for a stimulating and informative roundtable discussion featuring industry leader insights from three of the world's most advanced technology firms: Intel, Roche, and SAP. Panelists will discuss how the Understanding-Based Approach to Conflict has helped address human resource challenges while increasing Return on Investment (ROI) in people management systems through mediation programs that mediators […]

  It is natural to surround ourselves with like-minded people while avoiding the discomfort and tension that comes when we engage with those with beliefs and opinions contrary to ours. These days pumping gas or going to the grocery store can put us on the defensive, not to mention talking with relatives at the dinner […]

  Using our inner experience in the presence of conflict and unblocking ourselves from parties can open channels of communication that help parties understand their problem at a deeper level. Recognizing internal reactions that can get in the way of connecting to a client and working with that reaction to open our connection to the […]

Every individual who walks into a conflict resolution process brings their style, quirks and ways of relating to others. In pairs or groups, unique patterns of interaction develop. How can we support a process that acknowledges the power dynamics created by these personality differences and relationship patterns and create the opportunity for parties to negotiate […]

Resources come in many forms, not just material possessions. In a conflict, the party with more knowledge, time, money, social capital, or something else can wield outsized control and power in the process and outcome. Join Katherine Miller and Gary Friedman on April 18th to learn what we, as conflict professionals, can do to create […]

In every situation, we exist in relationship to others. The groups we all belong to - and our membership and place within them - impact interactions, expectations of each other, options, and outcomes. In a conflict resolution process, we know that awareness of social hierarchies and their impact on parties and us is critical. Join […]

Have you considered matrimonial mediation's benefits, such as fostering amicable communication, preserving relationships, and reducing the financial burden? What about potential drawbacks? Whether you're a legal professional, a divorcing individual, or simply curious about mediation, this webinar promises valuable insights to empower informed decisions during challenging times.  Join Katherine Miller on March 18th at 9AM PT […]

Join Armine Baltazar and Caitlin Meredith on Monday April 22, 2024 to explore strategies for forming robust peer groups, delve into best practices to boost engagement, and uncover tips for sustained success through mutual support. Gain practical insights, learn from real-world examples, and acquire actionable techniques to enhance your professional journey. Whether you're a seasoned […]

Embarking on a career transition bringing together parties in conflict can be a formidable journey, often fraught with uncertainties and questions. Whether you're contemplating a switch due to dissatisfaction, seeking new challenges, or aiming for personal growth, this webinar provides invaluable insights and guidance. Join Catherine Conner and Melanie Rowen on Monday, May 13th, for […]

In understanding-based conflict resolution and mediation, "looping" is a crucial communication technique. By actively demonstrating comprehension, participants bring clarity and understanding into the conversation. Often, people need to feel understood before they can understand someone else. This reciprocal understanding helps in moving conversations forward constructively. The practice of looping, where parties reiterate and confirm their […]

As we approach the end of the year, we invite you to collectively explore personal and professional interests, address common concerns, and ignite a passion for applying understanding-based practices. Join Catherine Conner and Gary Friedman on Wednesday, November 20, 2024 and be part of an interactive discussion to explore making an impact in the new […]

Join Hansa Patel and Melanie Rowen on December 19, 2024, at 12:00 PM Pacific for an insightful one-hour webinar with Rev. Liên Shutt, LCSW, a Zen Buddhist priest, social worker, and social justice advocate, as we explore strategies to address unconscious racism in conflict resolution. This session introduces the PACE method—Prevent, Abandon, Cultivate, Extend—a four-step […]

Conflict can feel overwhelming and uncomfortable, often leaving us stuck, reactive, and uncertain about how to move forward. Yet beneath the surface of these challenging moments lies valuable energy and information that, when understood and utilized, can transform conflict into an opportunity for growth and connection. In this 1-hour webinar, we’ll take a closer look […]

How do we know if a conflict is appropriate for mediation? And how can mediators support parties to determine if they are able to mediate especially those who may not seem ready or able to fully participate? Join Katherine Miller and Ivan Alter for an interactive discussion on how conflict professionals can assess—and enhance—parties’ capacity […]

Are you interested in conflict resolution, mediation, or understanding different perspectives? We invite you to join the Center for Understanding in Conflict (CUC) Meet and Greet, a unique opportunity to engage with a community of like-minded individuals. This event, held twice a year, is a free, 90-minute forum open to everyone, providing a welcoming space […]

Join Katherine Miller and Michelle Exline Minovi for an essential exploration of mediation when attorneys are present alongside their clients. This engaging webinar addresses the unique dynamics, challenges, and opportunities that arise in lawyer-accompanied mediations.  Drawing from the Center for Understanding in Conflict's model, attendees will learn how to foster genuine dialogue and understanding even […]