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Finding Value in Conflict: Navigating Workplace Mediation

by | Sep 23, 2022

Join us for a stimulating and informative roundtable discussion featuring industry leader insights from three of the world’s most advanced technology firms: Intel, Roche, and SAP. Panelists will discuss how the Understanding-Based Approach to Conflict has helped...

How Can Contracting Take a Whole Session?

by | Aug 17, 2022

Contracting is a crucial part of the mediation process and often overlooked or poorly addressed. Inexperienced mediators worry that the parties (and their attorneys) will be so keen to rush into the content of their dispute that they will have no patience for crafting...

Interfering Influencers—What to Do About Them?

by | Jul 20, 2022

One of the most challenging things that can come up in a conflict resolution process is when there are people outside the room negatively influencing the parties but not participating directly in the process.  Sometimes, those influencers are the parties’ professional...

Disability Inclusion and Accessibility in Conflict Resolution

by | Jun 13, 2022

When we create a container for working with parties in conflict, how can we make sure we’re designing a process that is inclusive of and accessible to people with disabilities? Join Lainey Feingold, disability rights lawyer, public speaker and author of Structured...

Lies and the Lying Liars Who Tell Them

by | May 16, 2022

Everybody lies (and gets lied to), every day. As mediators, journalists, lawyers and negotiators, we encounter more lies than most. In conflict, there are countless incentives to exaggerate, embellish, omit and deceive. So what do we do? How do we know if someone is...

Power: Understanding or Coercion?

by | Apr 25, 2022

Central to our approach to conflict is to maximize the potential of the power of understanding in the three dimensions of self, other and external realities. Understanding is a quite different and challenging alternative to the power of coercion. These dimensions have...

Virtual Mediation Revisited

by | Mar 22, 2022

What have we learned over the last two years of doing mediation online? With so much of our work involving non-verbal cues and how it feels to be “in the room” with our clients, the pandemic fundamentally changed how we work with conflict. In this webinar, we’ll...

Top Tips for Starting an ADR Practice

by | Feb 24, 2022

You’ve taken mediation and conflict resolution trainings and have begun developing the skills you need to serve clients in conflict, but how do you make that your day job? In this webinar, Catherine Conner and Melanie Rowen will discuss concrete tips for starting your...

Neutrality and Objectivity

by | Jan 21, 2022

When we think of maintaining neutrality, many people believe that the goal is to be “objective” – to avoid taking on, or even seeming to take on, the experiences, feelings and beliefs of either party. But in fact, getting close to the parties is crucial to supporting...

Inside Out: The Relationship between Inner and Outer

by | Nov 16, 2021

In this webinar Gary Friedman and Norman Fischer focus on practices for accessing self during periods of conflict, dealing with discomfort, identifying and working with bias toward parties. Outcomes for participating in this webinar include: Practices for going inside...