Finding Value in Conflict: Navigating Workplace Mediation

Finding Value in Conflict: Navigating Workplace Mediation

Join us for a stimulating and informative roundtable discussion featuring industry leader insights from three of the world’s most advanced technology firms: Intel, Roche, and SAP. Panelists will discuss how the Understanding-Based Approach to Conflict has helped...
How Can Contracting Take a Whole Session?

How Can Contracting Take a Whole Session?

Contracting is a crucial part of the mediation process and often overlooked or poorly addressed. Inexperienced mediators worry that the parties (and their attorneys) will be so keen to rush into the content of their dispute that they will have no patience for crafting...
Interfering Influencers—What to Do About Them?

Interfering Influencers—What to Do About Them?

One of the most challenging things that can come up in a conflict resolution process is when there are people outside the room negatively influencing the parties but not participating directly in the process.  Sometimes, those influencers are the parties’ professional...
Lies and the Lying Liars Who Tell Them

Lies and the Lying Liars Who Tell Them

Everybody lies (and gets lied to), every day. As mediators, journalists, lawyers and negotiators, we encounter more lies than most. In conflict, there are countless incentives to exaggerate, embellish, omit and deceive. So what do we do? How do we know if someone is...