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Sometimes in negotiations, whether it’s a mediation or collaborative session or other forms of negotiation, someone gets upset or feels unappreciated or insulted. Or they can’t believe what the other person just said and they feel very strong emotions, at which point they just get up and storm out. Katherine Miller talks about what to do when the storm out happens.
People in conflict often focus on their positions, each person advocating for the solution that they believe is the right and just one. Power and coercion are used to pressure […]
The 6 underlying concepts of the Understanding-Based model can often be used to guide the mediator through difficult moments as well as help structure the conflict resolution process to minimize […]
One of the challenging but critical skills of a conflict professional is the ability to be fully present and aware in the midst of conflict. Do you find yourself distracted […]