As conflict professionals, we become great at observing and responding to the words used by parties in conflict.  But there is a whole different level of interaction happening at the same time – that of the parties’ dynamic, i.e., what’s happening at a meta level including what’s their nonverbal communication.  For instance, we can learn a lot by noticing the parties’ tone of voice, how much they interrupt, their body language, and how they’re interacting.  Part of our job as conflict professionals is to observe the tenor of the interaction between the parties, and to make sure the discussion is moving forward.  Reflecting our observations of their dynamic back to the parties can help them better understand whether this interaction is working for them and whether it’s a productive way to move forward and sometimes it can provide the keys to unlock the conflict.

In this webinar you will learn how to:

1. Observe the parties’ dynamic and their nonverbal interaction.
2. Reflect your observations to the clients
3. Work with the clients to escape their conflict trap.
4. Strengthen each party’s autonomy by creating the structure for each to have the safe space to express their own views.
5. Focus the clients’ attention on understanding each other.

Learn how to use this important tool to help your clients.