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Working Creatively with Conflict: 40 Hour Basic Mediation and Conflict Resolution Training (East Coast)

April 27, 2022 at 8:30 am - May 1, 2022 at 5:00 pm EDT

$500.00 – $1,950.00

April 27 – May 1, 2022
Madison, Connecticut

With the continuing uncertainties from COVID-19 variants, if we cannot offer this training in-person, we will transition to a virtual program and refund accommodation fees. Any participants who would not want to attend a virtual training will receive a full refund. 

Participants are required to have completed their COVID-19 vaccinations at least two weeks prior to the start of this program or provide proof of a negative test within 24 hours prior to the start of training.

To register, scroll to the bottom of this page.

Are you responsible for helping people work through conflict?

Do you manage important conversations between clients, employees, team members, volunteers or other people?

Do you want to improve your ability to facilitate conversations of consequence?

Do you want to learn to mediate or enhance your conflict resolution skills?

In this gold standard mediation training, learn how to support parties working through conflict or engaging in other important conversations in a different way.  Our Understanding-Based model focuses on guiding parties to make knowing and informed choices together in a  respectful manner.  Highlights of our basic training, Working Creatively with Conflict, include:

  • Positive neutrality –supporting all parties without taking sides
  • The Loop of Understanding – enhancing understanding and empathy
  • Creative Options — innovating to meet differing needs and interests
  • A Foundation for the Future — building the groundwork for the parties to make effective and lasting decisions together now and in the future

The program was extremely effective and valuable on so many professional and personal levels. I felt it opening up many different opportunities and avenues for further learning and exploration. - Lisa Auer

Who Will Benefit From This Training?

Our participants include mediators, lawyers, collaborative professionals, business consultants, executive coaches, managers and supervisors, human resources professionals, ombuds-people, non-profit staff, and other people whose work will be enhanced by  increased skills in conflict resolution.  Participants report it is one of the top mediation programs they have taken.

The program teaches more than just new skills. It teaches a new way of thought and approach to conflict — inside and outside the court room. I received a profound sense of renewal, consideration and gratitude. – Adam Halper


What is the Format of the Training?

This hands-on in person training features briefings on the core skills of the Understanding Based Approach, followed by lively demonstrations and role-plays, all of which immerse participants in the learning. Realistic simulations, in which participants work through mediations from beginning to end, with coaching from our teachers, offer participants the chance to hone their skills and experience the emotional challenges faced by parties in dispute. Participants describe these different modes of learning and their interplay as enjoyable as they are engaging and rewarding.


An exceptional program: well thought-out and organized, making difficult material accessible and creating a terrific group process. - Laura Schwartz



Katherine Eisold Miller is an attorney practicing mediation and collaborative practice in Westchester County, NY. She has been practicing family law since 1987, first as a litigator and now exclusively outside the court system. She has taught family law at the White Institute and NYU as well as with the Center and lectures regularly on mediation and collaborative practice. She is a Board member of the New York Association of Collaborative Professionals.





What are the logistics—when, where cost?

The training begins on the afternoon of Wednesday, April 27, 2022 at 2:00 pm through 9:00 pm and includes dinner. On Thursday, the session runs 9 am – 9 pm  and includes dinner (with ample breaks for meals and rest). On Friday and Saturday, the sessions run from 9am –

6 pm. The program ends on Sunday, May 1, 2022 with a session from 9am – 12:30pm. All participants will enjoy delicious meals during the sessions from Wednesday dinner through Sunday breakfast.


Mercy by the Sea
167 Neck Road
Madison, CT 06443


The program training fee is $1,350 plus a fee for the facility, lodging, and meals as follows:

Private room: $600 for a total of $1,950

Shared double room: $500 for a total of $1,850

Commuter for those not staying at Mercy by the Sea:  $200, for a total of $1,550

Please email us at [email protected] for details or questions regarding logistics.

Please note our cancellation policy:  If you cancel 2 weeks or more prior to the program, your deposit will be returned minus a $250.00 administration fee (which may be applied against a future program).  Less than 2 weeks (but more than one week) prior to the program, we will retain 50% of the total cost of the program (half of which may be applied to against a future program). Please note that refunds of the training and facility fee are not made for cancellations within the last week prior to the program.

Continuing Education Credit


The Center for Understanding in Conflict, as the Center for Mediation in Law, has been certified as follows:

In New York, as an Accredited Provider of Continuing Legal Education in the State of New York by the New York State Continuing Legal Education Board. The Mediation Intensive Training will fulfill 40 NY MCLE credit hours (6.5 Ethics credits; 19.5 Professional Practice credits; and 14 Skills credits).  For continuing legal education purposes, the Mediation Intensive Training is appropriate for both newly admitted and experienced attorneys.

The Center program has been approved under Part 146 by the New York State Unified Court System’s Office of ADR Programs. (Please note that final placement on any court roster is at the discretion of the local Administrative Judge and participation in a course that is either approved or pending approval does not guarantee placement on a local court roster.)

For additional information, please email us at [email protected] or call us at (844)242-3428.


April 27, 2022 at 8:30 am EDT
May 1, 2022 at 5:00 pm EDT
$500.00 – $1,950.00
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