Webinars
Events
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Beyond the Heat: Practical De-escalation Skills for Work and Life
ONLINEJoin us for this interactive 1-hour webinar where you'll learn proven techniques to navigate tense situations with confidence and skill. Whether you're a manager dealing with upset employees, a team member caught in workplace conflict, a conflict professional facing agitated parties or someone looking to improve your communication in challenging situations, this session will equip […]
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When Progress Stops: Navigating Impasse in Conflict Resolution
ONLINEEvery conflict resolution professional has been there – the moment when progress grinds to a halt and parties seem hopelessly deadlocked. In this interactive 1-hour webinar, you'll discover why impasse occurs and learn practical strategies to transform these challenging moments into opportunities for breakthrough. What You'll Explore: The anatomy of impasse: recognizing the warning signs […]
$47.00 -
Free Virtual CUC Meet and Greet
ONLINEAre you interested in conflict resolution, mediation, or understanding different perspectives? We invite you to join the Center for Understanding in Conflict (CUC) Meet and Greet, a unique opportunity to engage with a community of like-minded individuals. This event, held twice a year, is a free, 90-minute forum open to everyone, providing a welcoming space […]
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Working with Lawyers in the Room (2025)
Zoom webinarJoin Katherine Miller and Michelle Exline Minovi for an essential exploration of mediation when attorneys are present alongside their clients. This engaging webinar addresses the unique dynamics, challenges, and opportunities that arise in lawyer-accompanied mediations. Drawing from the Center for Understanding in Conflict's model, attendees will learn how to foster genuine dialogue and understanding even […]
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Working with Lawyers in the Room: Part 2 (2025)
ONLINEJoin Michelle Exline Minovi and Gary Friedman for Part 2 of Working with Lawyers in the Room. In Part 1 we discussed how to establish agreements and expectations for lawyers’ participation that honor both legal advocacy and collaborative problem solving. In Part 2, we will explore how to actively engage the lawyers, parties and mediator […]
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From Conflict to Collaboration: Workplace Mediation Lessons That Apply Everywhere
ONLINEDiscover the nuanced skills that separate effective mediators from the rest, using workplace conflicts as a lens to explore universal mediation principles. This interactive webinar delves into challenging aspects of conflict resolution—including proven methods for restoring trust between parties, techniques for engaging unmotivated or resistant participants, and best practices for creating written agreements that actually […]
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Navigating the Gray Areas: Managing Conflicts of Interest in Conflict Resolution Practice
ONLINEConflict professionals often find themselves in complex situations where personal relationships, professional connections, or prior involvements create potential conflicts of interest. How do we recognize these ethical gray areas? When […]
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CUC Connect Online Mixer: Getting Started in 2026
ONLINECUC Connect Member-Only | December SessionPresentation + Small Group Discussion Join us for a dynamic and collaborative members-only gathering focused on launching your journey toward deeper mediation experience in the understanding-based approach. Catherine Conner, Gary Friedman, Joy Rosenthal, Ivan Alter, and Melanie Rowen will share practical strategies and personal insights on how to begin or […]
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Beneath the Conflict: Civility Through Understanding Tension, Emotion, and Bias (CA CLE Eligible)
ONLINEIn recent years, as public discourse has become increasingly harsh, there have been increasing calls for civility in many spaces, including the legal profession and conflict resolution. True civility in conflict resolution goes deeper than surface-level politeness. This webinar challenges conflict professionals to consider carefully what civility means by exploring how productive tension, self-awareness, and […]
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Deepening Connection in Conflict Work: Noticing and Unpacking Implicit Bias (CA CLE Eligible)
ONLINEIn conflict work, our intention is to foster understanding and build connections to the parties we are trying to support. Yet implicit biases--influenced by culture, life experiences, identity, and systems of power — can quietly shape how we listen, understand, and support people in conflict. As conflict professionals we are in positions of power, and […]
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5 Things I Did to Build My Practice and 5 Things I Wish I Had Done
ONLINESolopreneurs building an Understanding-Based conflict resolution practice need more than just skill in supporting clients - it takes strategy, patience, and a willingness to try, fail, and repeat! Join Caitlin […]
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Beyond the Argument: Three Levels to Unlock Real Resolution (CA CLE Eligible)
ONLINEMost conflicts get stuck at the surface — two sides, two positions, and a standoff. But beneath every dispute lies something deeper: the needs, values, and meaning that actually drive […]
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When It Hits Home: Maintaining Presence and Managing Reactivity in Conflict
ONLINEAll conflict professionals have a history and sometimes a conflict walks through the door that touches us directly. Whether it echoes a personal loss, a family pattern, or a deeply […]
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Below the Surface: Reading the Unspoken in Conflict
ONLINEIn conflict, the most important information is often the least spoken: A crossed arm, a long silence, a sudden withdrawal. While these can be perceived as obstacles, they can actually […]
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Back to Basics: Parties Understanding Each Other
ONLINEOnce both parties feel understood by you as the mediator/conflict professional, what comes next? This webinar revisits a powerful step in the conflict resolution process: helping the parties demonstrate understanding […]
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Beyond the Shield: Working Through Resistance with Understanding
ONLINEWhen parties in conflict shut down, attack, or dig in their heels, it is rarely an act of ill intent but rather it is a defensive response to perceived threat, […]
$24.99