How can we leverage and explore AI Companion with our clients to help mitigate difficult situations, prevent misunderstandings, and reduce the risk of conflicts escalating?

During the session, Melanie Rowen from CUC and Danillo Alves, Ombudsperson at SAP, will share lessons learned — from initial exploration to expanding utilization of AI — and how it can serve as a practical resource for navigating workplace challenges.

The conversation will also touch on how AI can support communication, provide contextual guidance, offer a safe space to practice difficult conversations, and serve as a bridge to human and formal support when needed.

Trainers

Danillo Alves is an IT Executive with over 23 years of experience in the computer software industry and has worked in different management positions for Latin America in recent years. He is a seasoned leader passionate about ensuring the perfect experience for his team and customers, and his journey truly exemplifies a broad, exciting, and global career. He has accumulated over the years international and intercultural experience by delivering services, leading teams, negotiating with customers in different countries, and completing short assignments and a fellowship in Germany.

Melanie Rowen is a mediator and conflict coach who believes in the power of understanding-based conflict resolution to transform our world. She frequently trains individuals and groups on conflict resolution skills with the Center for Understanding in Conflict and in other settings and has worked in professional development for many years, including previously as the Associate Director for Public Interest & Public Sector Programs at Berkeley Law and in attorney development at Latham & Watkins LLP.