Join us for this interactive 1-hour webinar where you’ll learn proven techniques to navigate tense situations with confidence and skill. Whether you’re a manager dealing with upset employees, a team member caught in workplace conflict, a conflict professional facing agitated parties or someone looking to improve your communication in challenging situations, this session will equip you with practical tools you can use immediately.

What You’ll Learn:

• Why traditional approaches often backfire
• How to recognize your own internal reactions and work with them
• Tools for effective de-escalation
• How to adapt your approach based on your role—whether you’re directly involved, observing, or mediating

We will present real-world applications using case studies and demos from the workplace.

Who Should Attend:

Managers, team leaders, HR professionals, conflict professionals, and anyone who wants to build stronger relationships and create more positive outcomes during difficult conversations.

You’ll leave with actionable strategies that are effective not just in your work, but in all areas of your life where clear, calm communication matters most!