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Workplace Mediation: 40-Hour Conflict Resolution and Mediation Training

February 23, 2023 at 8:00 am - March 3, 2023 at 4:30 pm PST

$150.00 – $1,350.00

To register, scroll to the bottom of this page.

Feb 23 & 24 and March 1 thru 3, 2023

8:00 AM – 4:30 PM PST


All sessions include breaks throughout the day

Do you facilitate important conversations between clients, employees, team members, volunteers or other people?

Do you want to manage conflict conversations productively?

Are you responsible for creating or managing workplace mediation teams and practice at a corporation, business, or nonprofit organization?

In this gold standard conflict resolution training session focused on the workplace, participants learn how to support parties working through conflict or engaging in other important conversations in a different way. Our Understanding-Based model focuses on guiding parties to make knowing and informed choices together in a respectful manner.  Highlights of our basic training, Workplace Mediation, include:

  • Positive neutrality –supporting all parties without taking sides
  • The Loop of Understanding – enhancing understanding and empathy
  • Ground of Understanding – helping people in conflict reach the heart of the dispute to move towards resolution
  • Creative Options — innovating to meet differing needs and interests
  • A Foundation for the Future — building the groundwork for the parties to make effective and lasting decisions together now and in the future



Who Will Benefit From This Training?

Our participants include human resources professionals, ombuds-people, mediators, business consultants, executive coaches, managers and supervisors, non-profit personnel, and other people whose work will be enhanced by increased skills in conflict resolution. Participants report it is one of the top mediation programs they have taken.

Previous participants include employees from the following organizations and others: Intel, Roche, SAP, San Francisco Zen Center and Kaiser Permanente.

What is the Format of the Training?

This interactive online training features briefings on the core skills of the Understanding Based Approach, followed by lively demonstrations and role-plays, all of which immerse participants in the learning. Realistic simulations, in which participants work through mediations from beginning to end, with coaching from our teachers, offer participants the chance to hone their skills and experience the emotional challenges faced by parties in dispute. Participants describe these different modes of learning and their interplay as enjoyable as they are engaging and rewarding.

Who are the Trainers?

Catherine Conner has been a mediation and collaborative practice trainer since 2004. She is a frequent presenter at collaborative conferences and family law workshops. She authored Collaborative Practice Materials with Steven Neustadter and Margaret Anderson. Catherine Conner’s private practice focuses on family law alternate dispute resolution, including mediation, collaborative practice, and private judging. She graduated from the UC Berkeley School of Law, Boalt Hall in 1982 and is a founding partner of Conner, Lawrence, Rodney, Olhiser & Barrett, LLP. In 1992, Catherine became a Certified Family Law Specialist.  She has been honored as the recipient of the Rex Sater Award for Excellence in Family Law, the Eureka award by Collaborative Practice California and was the 2018 honoree for Careers of Distinction.  She was on the Board of Directors of the International Academy of Collaborative Professionals from 2007-2014 and served as the President in 2013.


Pat Lau has been a workplace mediator at Intel Corporation since 2010. After his first conflict management class many years ago, Pat became fascinated with alternative ways to address and resolve workplace conflict, especially after discovering the understanding-based model. Ten years ago, he co-founded – and continues to lead – Intel’s Collaborative Mediation Program, an in-house workplace mediation program to help resolve challenging conflicts between co-workers, peer managers, team members, supervisors, and subordinates. Pat has presented at numerous national conferences, published in the Corporate Mediation Journal, regularly volunteers as a mediator for small claims cases in the Portland Multnomah County Court system, and is also Past Chair of the Oregon Mediation Association Workplace Special Interest Group. Pat’s previous career was in engineering, and he holds undergraduate and graduate degrees in engineering from Stanford and Southern Methodist University.


Gary J. Friedman has been practicing law as a mediator with Mediation Law Offices in Mill Valley, California since 1976, integrating mediative principles into the practice of law and the resolution of legal disputes. Co-founder of the Center for Understanding in Conflict (formerly the Center for Mediation in Law), he has been teaching mediation since 1980. Prior to his work as a mediator, he practiced law as a trial lawyer with Friedman and Friedman in Bridgeport, Connecticut. After several years as an advocate, he sought a new approach to resolving disputes through increasing the participation of the parties in the resolution of their differences. At that time, he and his colleague, Jack Himmelstein, began to develop the Understanding-based model that is now practiced extensively in the United States and Europe. As one of the first lawyer mediators and a primary force in the current mediation movement, he has used this model to complete over one thousand mediations in the last two decades He has mediated numerous two-party and multi-party disputes in the commercial and non-profit realms, in the area of intellectual property, real estate, corporate, personnel, partnership formations and dissolutions, and family law.



What are the Logistics – When, Where, Cost?

The training session will be conducted through Zoom. After registration, you will receive a separate e-mail with Zoom connection details.

Participants are encouraged to log on around 7:50 AM PST / 10:50 AM EST to troubleshoot any technical issues and help ensure the programs can start on time everyday.

Each session will begin at 8:00 AM PST / 11:00 AM EST, with several breaks during the day to allow for a rest from being online and for meals. The sessions end each day at 4:30 PM PST / 7:30 PM EST.


The program training fee is $1,350.

A 5-10% discount is available for our CUC Connect members. Click here for more information.

Cancellation Policy

Please note our cancellation policy: If you cancel 4 weeks or more prior to the program, we return your deposit minus a $250.00 administration fee. Between 4 and 2 weeks prior to the program, we retain 50% of the total cost of the program unless we are able to find a replacement for your seat, in which case we will refund the fee minus the $250.00 administration fee. There are no refunds for cancellations less than two weeks prior to the program unless we can find a replacement.

Is there Continuing Education Credit?

For those in the legal profession in attendance, this program is eligible for CLE credit in New York and California.


The Center for Understanding in Conflict is an accredited provider of California Continuing Legal Education by the State Bar of California.  This Conflict Resolution and Mediation Training —appropriate for both newly admitted and experienced attorneys — will qualify for 32 participatory and 8 self study CA MCLE credit hours.

New York

In New York, this Conflict Resolution and Mediation Training will fulfill 40 NY MCLE credit hours (6.5 Ethics credits; 19.5 Professional Practice credits; and 14 Skills credits).  For continuing legal education purposes, the Conflict Resolution and Mediation Training is appropriate for both newly admitted and experienced attorneys.

The Center’s in-person and online training has been approved under Part 146 by the New York State Unified Court System’s Office of ADR Programs. (Please note that final placement on any court roster is at the discretion of the local Administrative Judge and participation in a course that is either approved or pending approval does not guarantee placement on a local court roster.)



For additional information, please email us at [email protected] or call us at (844) 242-3428.

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February 23, 2023 at 8:00 am PST
March 3, 2023 at 4:30 pm PST
$150.00 – $1,350.00
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Center for Understanding in Conflict


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