In recent years, as public discourse has become increasingly harsh, there have been increasing calls for civility in many spaces, including the legal profession and conflict resolution. True civility in conflict resolution goes deeper than surface-level politeness. This webinar challenges conflict professionals to consider carefully what civility means by exploring how productive tension, self-awareness, and acknowledging emotion lead to deeper conversations and better outcomes.

Join Melanie Rowen and Catherine Conner as we examine:

• The paradox of productive tension: Why allowing discomfort in the room can motivate parties toward genuine resolution rather than superficial agreement
• Emotional Regulation: Distinguishing between feelings and behaviors that advance resolution and those that reflect bias and drive incivility and harm
• Judgment awareness practice: How recognizing our own biases and judgments helps us understand parties and other professionals with greater clarity and respect
• What lies beneath: Discovering the real interests and concerns that drive conflict—and, if not surfaced, can create civility challenges

This program satisfies the 1 hour California State Bar civility credit requirement* and provides practical tools for any conflict professional to eliminate bias-driven incivility through deeper self-awareness and more authentic professional engagement.