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Most conflicts get stuck at the surface — two sides, two positions, and a standoff. But beneath every dispute lies something deeper: the needs, values, and meaning that actually drive people’s behavior. In this webinar, you’ll learn a powerful three-level framework — positions, interests, and meaning — that conflict professionals use to move parties from entrenched “what” arguments to the deeper “why” that makes genuine resolution possible.
Through a short presentation and live role-play demonstration with Catherine Conner and Michelle Exline Minovi, you’ll see how to gently guide someone down the “why trail” and experience firsthand how that shift opens up options that compromise alone never could. Whether you’re a mediator, HR professional, manager, or anyone who navigates difficult conversations, this session will expand both your understanding and your toolkit.