$37.00
Many people are uncomfortable around emotions. When feelings run high and hot, some professional’s’ gut reaction is to keep the parties apart. This one-hour long webinar will offer tips and tools to help you maneuver through conflict situations when emotions are high.
Many people are uncomfortable around emotions. When feelings run high and hot, some professional’s’ gut reaction is to keep the parties apart. This one-hour long webinar will offer tips and tools to help you maneuver through conflict situations when emotions are high.
All of us develop and evolve from and by cultural forces in our lives – our family of origin, religion, race, ethnicity, community/country/region, and other organizations or groups in which we are involved. Each of the parties and the conflict professionals bring their unique bag of cultures into room. As conflict professionals, how can we be aware of and honor these cultural forces, especially when they may be exacerbating the conflict? Natalia Lopez-Whitaker, Lacey Wilson and Catherine Conner will discuss the impact of culture on conflict engagement.
Sometimes in negotiations, whether it’s a mediation or collaborative session or other forms of negotiation, someone gets upset or feels unappreciated or insulted. Or they can’t believe what the other person just said and they feel very strong emotions, at which point they just get up and storm out. Katherine Miller talks about what to do when the storm out happens.
In this encore presentation of the August 23, 2016 webinar on Why Bringing People Together in Conflict Works, Gary Friedman and Katherine Miller talk about why the understanding model of mediation with no-caucus works so well to help people go through conflict rather than simply communicate through intermediaries to get them to an agreement.
What might you be missing and what can you do differently that will enable you to help your clients solve their problems and bring you greater job satisfaction? Katherine Miller discusses 3 mistakes that you are probably making that are getting in the way of more satisfying results.
