$47.00
Many people are uncomfortable around emotions. When feelings run high and hot, some professional’s’ gut reaction is to keep the parties apart. This one-hour long webinar will offer tips and tools to help you maneuver through conflict situations when emotions are high.
Many people are uncomfortable around emotions. When feelings run high and hot, some professional’s’ gut reaction is to keep the parties apart. This one-hour long webinar will offer tips and tools to help you maneuver through conflict situations when emotions are high.
Parties in a conflict are often focused on their positions – what they think should be the solution. Our hope is that by understanding what is beneath their positions, we will be able to help them reach an agreement. In this webinar, Katherine Miller and Gary Friedman will discuss how to work with parties to discover and surface what is important to each of them – why they are taking their positions.
What might you be missing and what can you do differently that will enable you to help your clients solve their problems and bring you greater job satisfaction? Katherine Miller discusses 3 mistakes that you are probably making that are getting in the way of more satisfying results.
A common question and concern of mediators is how they can maintain their neutrality, particularly when strong emotions are either pulling the mediator towards a party or pushing the mediator away from a party. The tendency of many mediators is to create a distance and boundary between themselves and the parties in order to appear balanced. In this webinar, Gary Friedman and Catherine Conner will discuss positive neutrality, moving towards each party to strengthen the mediator’s connection to and understanding of each party.
The end game of any mediation is challenging. The parties’ original positions often come roaring back with a vengeance. Brainstorming options can work wonders to broaden the perspective of parties and help them see new synergistic possibilities for resolution. In this one hour webinar, Katherine Miller discusses techniques for brainstorming and then evaluating options that keep parties working together toward a resolution that truly works for all.
