$47.00
Many people are uncomfortable around emotions. When feelings run high and hot, some professional’s’ gut reaction is to keep the parties apart. This one-hour long webinar will offer tips and tools to help you maneuver through conflict situations when emotions are high.
Many people are uncomfortable around emotions. When feelings run high and hot, some professional’s’ gut reaction is to keep the parties apart. This one-hour long webinar will offer tips and tools to help you maneuver through conflict situations when emotions are high.
People in conflict often focus on their positions, each person advocating for the solution that they believe is the right and just one. Power and coercion are used to pressure the other person to concede. The discussion revolves around the “issue” at hand, and may ignore the many layers and forces operating below the surface and from the outside. Each person in the conflict is driven by what is important to them on a deeper level and is impacted by familial, cultural, racial, and societal forces, yet these may not be explicitly acknowledged or examined. In this webinar, we focus on race and culture in conflict.
A common question and concern of mediators is how they can maintain their neutrality, particularly when strong emotions are either pulling the mediator towards a party or pushing the mediator away from a party. The tendency of many mediators is to create a distance and boundary between themselves and the parties in order to appear balanced. In this webinar, Gary Friedman and Catherine Conner will discuss positive neutrality, moving towards each party to strengthen the mediator’s connection to and understanding of each party.
You have taken a mediation training and want to add mediation to your existing practice or want to start a new mediation practice, but what about the business side of mediation? In this webinar, Catherine Conner discusses the following and more: How to create an engaging first impression Staffing (or not) An inviting physical environment […]
As conflict resolution professionals, we are often plagued with judgments that impede us in our goal to help the parties reach an agreement based on their own criteria. In this webinar, Gary Friedman and Catherine Conner give guidance to recognizing our judgments and turning them into curiosity so that instead of obstructing, they might actually help advance the discussion.
