$47.00
Many people are uncomfortable around emotions. When feelings run high and hot, some professional’s’ gut reaction is to keep the parties apart. This one-hour long webinar will offer tips and tools to help you maneuver through conflict situations when emotions are high.
Many people are uncomfortable around emotions. When feelings run high and hot, some professional’s’ gut reaction is to keep the parties apart. This one-hour long webinar will offer tips and tools to help you maneuver through conflict situations when emotions are high.
After information has been gathered, interests of the parties explored, and options developed, then what? In this webinar, Gary Friedman and Katherine Miller discuss the process of moving to an agreement, including looking at the readiness of the parties, how to create and work with packages, and the dynamics that can flare up.
The end game of any mediation is challenging. The parties’ original positions often come roaring back with a vengeance. Brainstorming options can work wonders to broaden the perspective of parties and help them see new synergistic possibilities for resolution. In this one hour webinar, Katherine Miller discusses techniques for brainstorming and then evaluating options that keep parties working together toward a resolution that truly works for all.
As conflict resolution professionals, we are often plagued with judgments that impede us in our goal to help the parties reach an agreement based on their own criteria. In this webinar, Gary Friedman and Catherine Conner give guidance to recognizing our judgments and turning them into curiosity so that instead of obstructing, they might actually help advance the discussion.
For decades we have known that interest-based negotiation is more effective and efficient than competitive negotiation. The challenge is in eliciting what is most important to parties and then anchoring the discussion around those interests. In this one hour webinar, Katherine Miller discusses how to use interests to create a ground of understanding that can truly support the end game.
