Description
Join us for this 1-hour webinar where you’ll learn proven techniques to navigate tense situations with confidence and skill. Whether you’re a manager dealing with upset employees, a team member caught in workplace conflict, a conflict professional facing agitated parties or someone looking to improve your communication in challenging situations, this session will equip you with practical tools you can use immediately.
What You’ll Learn:
- Why traditional approaches often backfire
- How to recognize your own internal reactions and work with them
- Tools for effective de-escalation
- How to adapt your approach based on your role—whether you’re directly involved, observing, or mediating
We will present real-world applications using case studies and demos from the workplace.
