Join Pat Lau and guest Julia Myers to discover the nuanced skills that separate effective mediators from the rest, using workplace conflicts as a lens to explore universal mediation principles.

This interactive webinar delves into challenging aspects of conflict resolution—including proven methods for restoring trust between parties, techniques for engaging unmotivated or resistant participants, and best practices for creating written agreements that actually stick. While focused on organizational settings, these strategies are directly transferable to family mediation, community disputes, commercial conflicts, and beyond. Whether you’re new to mediation or looking to refine your practice across multiple contexts, you’ll leave with actionable strategies for transforming any type of conflict into opportunities for stronger relationships.