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When parties in conflict shut down, attack, or dig in their heels, it is rarely an act of ill intent but rather it is a defensive response to perceived threat, loss of autonomy, or unacknowledged needs. Traditional approaches often attempt to bypass or override this resistance, but the Understanding-Based Model offers a more transformative path: going through it.
In this 60-minute webinar, conflict professionals will learn how to identify subtle, non-verbal, and verbal indicators of self-protection and turn those moments into breakthroughs. Grounded in the principle that the parties closest to the conflict are best equipped to resolve it, this session focuses on using active self-awareness and core understanding-based tools to address resistance at its root.
Presenters Alison Beck, Kathy Campbell and Stephanie Tobosa-Smit will cover noticing defensiveness, tools for working through resistance, and demonstrate practical applications.