With so much of our work involving non-verbal cues and how it feels to be “in the room” with our clients, the pandemic fundamentally changed how we work with conflict. In this webinar, we’ll explore the challenges and opportunities presented by holding difficult conversations online and examine how mediation and conflict resolution practices have evolved in digital spaces.
Takeaways from this webinar include:
- Best practices for virtual mediation as they have developed
- An understanding of the dynamics of online mediation as it has been experienced in the past two years
- Ideas about how online mediation may continue to evolve