$37.00
Tension is high in the room, emotions are flaring, and you feel desperate. You have tried your usual approach and tools but nothing has shifted. In this webinar, Gary Friedman and Katherine Miller will discuss what you can do when you are stuck.
Tension is high in the room, emotions are flaring, and you feel desperate. You have tried your usual approach and tools but nothing has shifted. In this webinar, Gary Friedman and Katherine Miller will discuss what you can do when you are stuck.
Sometimes in negotiations, whether it’s a mediation or collaborative session or other forms of negotiation, someone gets upset or feels unappreciated or insulted. Or they can’t believe what the other person just said and they feel very strong emotions, at which point they just get up and storm out. Katherine Miller talks about what to do when the storm out happens.
People in conflict often have individual and interpersonal patterns that keep them from working through the conflict successfully. In this webinar, Gary Friedman and Catherine Conner will describe the types of patterns that are commonly found in conflict and how to work with the patterns to help people approach their conflict in a new way.
A common question and concern of mediators is how they can maintain their neutrality, particularly when strong emotions are either pulling the mediator towards a party or pushing the mediator away from a party. The tendency of many mediators is to create a distance and boundary between themselves and the parties in order to appear balanced. In this webinar, Gary Friedman and Catherine Conner will discuss positive neutrality, moving towards each party to strengthen the mediator’s connection to and understanding of each party.
All of us develop and evolve from and by cultural forces in our lives – our family of origin, religion, race, ethnicity, community/country/region, and other organizations or groups in which we are involved. Each of the parties and the conflict professionals bring their unique bag of cultures into room. As conflict professionals, how can we be aware of and honor these cultural forces, especially when they may be exacerbating the conflict? Natalia Lopez-Whitaker, Lacey Wilson and Catherine Conner will discuss the impact of culture on conflict engagement.
