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DTSTART;TZID=America/Los_Angeles:20260209T090000
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SUMMARY:Support and Development Group - Spring 2026
DESCRIPTION:Joining a Support and Development Group is an invaluable opportunity to take your conflict resolution practice to the next level. \nBe a part of a dedicated group to bring your most pressing challenges\, gain fresh perspectives\, and explore innovative solutions with a community of like-minded professionals. The insights you gain\, combined with the relationships you build\, will deepen your mastery of the understanding-based model and enhance your effectiveness in the real-world situations you encounter daily. If you’re ready to invest in your growth and be part of a dynamic learning environment\, we encourage you to sign up or reach out with any questions. Take the next step in your professional journey—this is the perfect setting to refine your skills\, gain support\, and make lasting connections. \nHow the Group Works\nOffered twice per year\, the Support and Development Group is a collaborative learning environment designed for professionals who have completed the Center’s basic training and seek to deepen their understanding and application of the understanding-based model. This program offers a unique opportunity for participants to engage in practical learning by presenting real-world challenges they’ve encountered in integrating the model into their work. Through collective exploration\, the group investigates not only what is meaningful to the participant presenting but also what resonates with others\, fostering broader insights and growth. \nIt is so special and rare to have a group of people who are able to provide such thoughtful feedback\, thoughts\, and ideas about how to do things differently all while being so incredibly supportive.  Words aren’t sufficient to express my gratitude… This is exactly why I joined this group and it has truly lived up to its name. \n– Dave\, Attorney\, Spring 2025 SDG \n\n\nGroup Size and Structure\nThe intimate group size\, limited to 10 participants\, encourages deep\, interactive discussions. These sessions are led by seasoned facilitators from The Center for Understanding in Conflict who guide the group in theoretical reflection and practical problem-solving. Participants commit to five 2-hour meetings over six months\, creating a sustained\, trust-based learning community. The continuity of these meetings allows members to build strong connections\, enabling more candid sharing and deeper exploration of personal and professional conflict resolution challenges. \nWhat You’ll Gain\nIn addition to learning through case presentations\, the group is structured to encourage self-reflection and mutual feedback\, ensuring that participants can transform theoretical knowledge into confident\, applied practice in real time. By fostering a supportive environment where professionals can candidly share and explore their experiences\, this group is instrumental in making a real difference in their professional lives. \nLogistics\nDates: February 9\, March 9\, April 13\, May 11\, and June 8 \nTime: 9AM – 11AM Pacific / 12PM – 2PM Eastern \nFormat: Online \nCost: $495 for the full series \nTrainers\nIvan Alter is a collaborative attorney and mediator with offices in Westchester County and New York City. Practicing law since 1994\,Ivan previously had a career as a commercial and matrimonial litigator before discovering the understanding based model at the CUC. Since then\, Ivan has focused all of his professional energies on practicing\, promoting\, and teaching mediation and collaborative law. He is member of the New York Association of Collaborative Professionals\, the Family and Divorce Mediation Council\, the International Academy of Collaborative Professionals\, and Northern Westchester Collaborative Divorce. \n \nMelanie Rowen is a mediator and conflict coach who believes in the power of understanding-based conflict resolution to transform our world. She frequently trains individuals and groups on effective communication in conflict situations and on creating inclusive environments\, particularly around gender\, sexual orientation\, and disability. Melanie previously litigated civil rights cases\, including marriage equality\, employment discrimination\, issues involving transgender and gender non-conforming youth and their families\, and issues facing LGBTQ+ elders\, at the National Center for Lesbian Rights\, and served on the Board of Directors of the Transgender Law Center. Earlier in her career\, she worked in business litigation at Latham & Watkins LLP\, and for many years\, she was the Associate Director for Public Interest Programs at UC Berkeley School of Law. Melanie currently works in attorney professional development at the Bay Area offices of a large law firm\, and is a member of the Board of Directors for the National Association for Law Placement. \nCancellation Policy \nPlease note our cancellation policy:  If you cancel within 30 days prior to the program\, your deposit will be returned minus a $150.00 administration fee. Less than 2 weeks (but more than one week) prior to the program\, we will retain 50% of the total cost of the program (half of which may be applied to against a future program). Please note that refunds are not made for cancellations within the last week prior to the series start unless there is a replacement for your seat. There are no refunds after the start of the series. \nPLEASE NOTE THAT REGISTRATIONS RECEIVED LESS THAN 72 HOURS PRIOR TO PROGRAM START WILL BE ACCEPTED AT THE DISCRETION OF THE TRAINING TEAM DUE TO DEMANDS OF PREPARATION TIME AND ROLE PLAY ASSIGNMENTS. \nFor additional information\, please email us at admin@understandinginconflict.org. \n*Please note that trainers are subject to availability and may change prior to program start without notice. \n  \n*Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/support-and-development-group-spring-2026/
LOCATION:ONLINE
CATEGORIES:Mentoring,Online Training,Practitioner Training
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DTSTART;TZID=America/Los_Angeles:20260213T090000
DTEND;TZID=America/Los_Angeles:20260213T143000
DTSTAMP:20260426T103228
CREATED:20250812T133859Z
LAST-MODIFIED:20260216T202458Z
UID:62288-1770973200-1770993000@understandinginconflict.org
SUMMARY:Fundamentals of Understanding Workplace Conflict (SHRM and HRCI Credit)
DESCRIPTION:This comprehensive 14-hour workshop builds upon foundational conflict resolution concepts from our 4-hour introductory course to tackle the sophisticated challenges of workplace disputes. Participants will move beyond basic techniques to develop skills in understanding multi-layered conflicts\, de-escalating tensions\, developing mutual understanding between employees\, and maintaining resilience even in high-stakes situations. \nWhy This Training\nWorkplace conflict often stems not from what is said\, but from what goes unspoken. This training helps participants move beyond surface-level fixes and into the heart of what drives conflict. You’ll learn to slow down\, understand what’s really happening – for yourself and others – and engage more effectively with the people and systems around you. \nWhat You’ll Learn\nThrough experiential learning\, roleplays\, and reflective practice\, participants will explore how emotional responses\, individual and organizational conflict styles\, core competencies\, and the situational context intersect to either fuel or resolve workplace tensions. The workshop emphasizes developing both the internal awareness and external skills necessary to bring the best of yourself for sustained effectiveness in workplace conflict. \nWho Should Attend\nThis training is designed for professionals at all levels who are ready to engage workplace conflict in a more effective and human-centered way. Whether you’re in leadership\, support\, or team-based roles\, this course delivers practical value you can apply immediately and build on over time. \nHR professionals\, managers and team leads will gain frameworks to handle complex interpersonal dynamics and leave with new tools to address tension early\, reduce misunderstandings\, and shift from managing conflict to facilitating resolution. Outcomes include stronger team cohesion\, greater morale\, and fewer disruptions to productivity. \nConsultants and executive coaches will deepen their ability to support clients and colleagues in navigating high-stakes conversations. The Understanding-based model offers a durable alternative to adversarial approaches\, with strong relevance for internal workplace matters. \nEmployees and cross-functional team members will gain confidence and clarity in how to address issues directly and constructively\, even without formal authority. This empowers healthier work cultures and more resilient communication. \nWhy it Matters\nOrganizations lose time\, money\, and talent when conflict is mismanaged or ignored. This training delivers a strong return on investment by helping participants: \n\nReduce time spent on repeated\, unresolved conflicts\nIncrease engagement and trust among coworkers\nRetain high-performing staff through better communication\nBuild a more responsive and humane workplace culture\n\nParticipants consistently tell us this training transforms how they see and handle conflict – not just at work\, but in every part of life. It is a powerful foundation for anyone seeking to make conflict less costly and more meaningful. \nLearning Outcomes\nBy the end of this training\, participants will be able to: \n\nNavigate Conflict-Laden Conversations:  Apply the understanding-based concepts and tools to real-world conflicts in the workplace. \nAnalyze and De-escalate Complex Dynamics: Examine multi-layered workplace conflicts by identifying hierarchical differences\, cultural dynamics\, power imbalances\, and team and systemic factors that contribute to escalation.  Work with these layers in a way that builds trust.\nFacilitate Perspective-Taking: Use a structured process to understand different viewpoints before engaging in problem-solving\, even in situations with deep-seated animosity or mistrust.\nManage Personal Reactions: Recognize and regulate their own emotional responses to conflict\, maintaining effectiveness even when personally challenged or activated. Allow tension in a more deliberate and confident way\, whether the tension is generated by others or within themselves.\nAddress root causes: Use a step-by-step approach to address root causes of conflict rather than just surface symptoms.\n\nFormat & Details\nDate & Time: February 13 & 27 and March 13\, 2026\, 9:00 AM – 2:30 PM Pacific Time (includes two 15-minute breaks) \n                                                      12:00PM – 5:30PM Eastern Time \nLocation: Live Online (Zoom) \nCost: $985 \nCE Credits: 14 hours SHRM & HRCI \n4-hour Introduction to Understanding Workplace Conflict prerequisite required \n*Note: Both the 4-hour Introductory course and 14-hour course may be booked together. Select the ticket “BOTH PROGRAMS – 4 and 14-hour” ticket to register for both programs with a 15% discount. \nSHRM and HRCI Certification\nThe Center for Understanding in Conflict is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities. \n  \nThis Program has been pre-approved for 4 recertification continuing education credit hours toward aPHR®\, aPHRi™\, PHR®\, PHRca®\, SPHR®\, GPHR®\, PHRi™\, and SPHRi™ recertification through HRCI. \nAbout the Center\nThe Center for Understanding in Conflict pioneered understanding-based mediation and is one of the first and only nonprofit conflict resolution training organizations worldwide. \nSince 1982\, the Center has trained more than 10\,000 professionals worldwide\, including leaders from the Harvard Law School Program on Negotiation\, Intel Corporation\, Roche\, SAP and the World Intellectual Property Organization. Our approach is rooted in real-world practice\, human connection\, and the belief that conflict can be a doorway to transformation. \nTrainers\nHelen Chen is a mediator\, trainer\, and conflict coach with deep expertise in workplace conflict. A former employment attorney at Advancing Justice – Asian Law Caucus\, she represented workers in areas ranging from retaliation to occupational safety. She later trained both employers and employees across sectors through the Labor Occupational Health Program at UC Berkeley. Today\, Helen supports organizations through mediation and conflict coaching\, with a focus on improving work relationships and conditions. She is based in the San Francisco Bay Area and trained in mediation by the Center for Understanding in Conflict and others. \n \nCatherine Conner has trained mediators and collaborative professionals since 2004\, bringing decades of real-world experience in conflict resolution. Her private practice focuses on family law mediation and collaborative practice\, and she brings her strong background in alternate dispute resolution into the workplace setting. She is a founding partner at her law firm and has been recognized nationally for her excellence in the field. Catherine’s extensive experience in building bridges between conflicting parties informs her dynamic\, practical teaching style. \n \nPat Lau served as a workplace mediator at Intel Corporation for 14 years\, where he co-founded and led the company’s internal Collaborative Mediation Program. Under his guidance\, this initiative helped resolve complex conflicts between coworkers\, managers\, and teams. Pat is a nationally recognized trainer and presenter on workplace conflict\, with published work in the Corporate Mediation Journal and Managing Conflict (2nd ed.). He brings a systems-minded approach to mediation from his prior engineering career and is committed to helping professionals understand and shift conflict dynamics from the inside out. \n \nAdditional Notes\nRegistrations received fewer than 72 hours before the program will be accepted at the discretion of the training team due to role-play and logistics needs. \nFor questions\, contact us at admin@understandinginconflict.org \n  \n**Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/fundamentals-of-understanding-workplace-conflict-shrm-and-hrci-credit/
LOCATION:ONLINE
CATEGORIES:Advanced Topics,Live Training,Online Training,Workplace Mediation
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DTSTART;TZID=America/Los_Angeles:20260226T120000
DTEND;TZID=America/Los_Angeles:20260226T130000
DTSTAMP:20260426T103228
CREATED:20260213T160322Z
LAST-MODIFIED:20260213T163919Z
UID:62911-1772107200-1772110800@understandinginconflict.org
SUMMARY:Deepening Connection in Conflict Work: Noticing and Unpacking Implicit Bias (CA CLE Eligible)
DESCRIPTION:In conflict work\, our intention is to foster understanding and build connections to the parties we are trying to support. Yet implicit biases–influenced by culture\, life experiences\, identity\, and systems of power — can quietly shape how we listen\, understand\, and support people in conflict. \nAs conflict professionals we are in positions of power\, and with power comes great responsibility. Within our work\, the parties rely on us to support them during some of the most vulnerable and challenging moments of their lives. By examining how bias shows up in our practice\, we can reduce harm and create the psychological safety necessary for mutual trust\, understanding\, and deepening authentic connections. \nThrough reflective and experiential exercises\, we will explore how microaggressions and implicit bias emerge within our conflict work. We will examine the messages we have internalized\, consider how they have shaped us and offer concrete strategies for addressing bias when it arises. \nFacilitators \nHansa Patel is an attorney\, mediator\, and teacher.  As an attorney\, Hansa zealously advocated for abused and neglected children or defended their parents’ rights in the San Francisco juvenile dependency court for fourteen years.  Hansa is passionate about serving the underprivileged community.  Feeling depleted by the court system\, Hansa explored new ways to empower her clients to resolve conflict.  Mediation empowers Hansa’s clients to choose how they want to engage with conflict\, co-create resolutions\, and even transform a relationship.  In the USA\, Canada\, and Africa\, Hansa teaches mediation\, including integrating mindfulness skills into conflict resolution.  Hansa wants her clients to have the same tools she cultivates in her children:  a mindful approach to resolving challenges in life. \nMarta Elena Esquilin is a social justice educator\, higher education administrator\, conflict professional\, and organizational consultant. Her work spans across multiple sectors and environments including secondary schools\, non-profit organizations\, social service agencies\, corporate settings\, and higher education institutions around the United States. She received her Master’s Degree in 2003 from Teachers College\, Columbia University\, and in 2005\, under the leadership of Dr. Derald Wing Sue\, she was a co-author of the seminal article\, “Racial microaggressions in everyday life: Implications for clinical practice”.  (American Psychologist\, 62(4)\, 271-286.) \n*Legal Continuing Education:  The Center for Understanding in Conflict is an accredited provider of California Continuing Legal Education by the State Bar of California.  This webinar training is appropriate for both newly admitted and experienced attorneys and will qualify for MCLE (CA) for Recognition and Elimination of Bias 1.0 \nPlease note California MCLE credit is only available for the live webinar and not for recorded sessions. \n*Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’ \n 
URL:https://understandinginconflict.org/event/deepening-connection-in-conflict-work-noticing-and-unpacking-implicit-bias-ca-cle-eligible/
LOCATION:ONLINE
CATEGORIES:CUC Connect Member Event,Online Training,Webinars
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