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UID:62859-1787907600-1787923800@understandinginconflict.org
SUMMARY:Introduction to Understanding Workplace Conflict (SHRM and HRCI Credit)
DESCRIPTION:Conflict at work is inevitable – but it doesn’t have to be insurmountable. This 4.5-hour live interactive training introduces the core principles and practical tools of the Understanding-based approach to resolving workplace conflict. Whether you’re an HR leader\, manager\, consultant\, attorney\, or team member\, this workshop provides a meaningful starting point for navigating challenging dynamics and building stronger professional relationships. \nWhy This Training\nWorkplace conflict often stems not from what is said\, but from what goes unspoken. This training helps participants move beyond surface-level fixes and into the heart of what drives conflict. You’ll learn to slow down\, understand what’s really happening – for yourself and others – and engage more effectively with the people and systems around you. \nWhat You’ll Learn\n\nHow to build trust and connection in the face of disagreement\nWays to address early-stage conflict before it escalates\nTechniques to de-escalate tense situations with clarity and compassion\nA deeper understanding of how personal awareness shapes professional communication\nReal-world practice through role plays\, reflection\, and group exercises\n\nWho Should Attend\nThis training is designed for professionals at all levels who are ready to engage workplace conflict in a more effective and human-centered way. Whether you’re in leadership\, support\, or team-based roles\, this course delivers practical value you can apply immediately and build on over time. \n\nHR professionals\, managers and team leads will gain frameworks to handle complex interpersonal dynamics and leave with new tools to address tension early\, reduce misunderstandings\, and shift from managing conflict to facilitating resolution. Outcomes include stronger team cohesion\, greater morale\, and fewer disruptions to productivity.\nConsultants and executive coaches will deepen their ability to support clients and colleagues in navigating high-stakes conversations. The Understanding-based model offers a durable alternative to adversarial approaches\, with strong relevance for internal workplace matters.\nEmployees and cross-functional team members will gain confidence and clarity in how to address issues directly and constructively\, even without formal authority. This empowers healthier work cultures and more resilient communication.\n\nWhy it Matters\nOrganizations lose time\, money\, and talent when conflict is mismanaged or ignored. This training delivers a strong return on investment by helping participants: \n\nReduce time spent on repeated\, unresolved conflicts\nIncrease engagement and trust among coworkers\nRetain high-performing staff through better communication\nBuild a more responsive and humane workplace culture\n\nParticipants consistently tell us this training transforms how they see and handle conflict – not just at work\, but in every part of life. It is a powerful foundation for anyone seeking to make conflict less costly and more meaningful. \nLearning Outcomes\nBy the end of this training\, participants will be able to: \n\nIdentify and apply the six core principles of the Understanding-based approach\nUse specific techniques to address emerging and high-tension workplace conflicts\nRecognize different conflict styles and adapt strategies for collaboration\nBegin integrating personal awareness into conflict resolution practices\n\nFormat & Details\nDate & Time: August 28\, 2026\, 9:00 AM – 1:30 PM Pacific Time (includes two 15-minute breaks) \n                                                  12:00PM – 4:30PM Eastern Time \nLocation: Live Online (Zoom) \nCost: $250 \nCE Credits: 4 hours SHRM & HRCI \nNo prerequisites required \nThis course is a prerequisite for the Fundamentals of Understanding Workplace Conflict (SHRM and HRCI Credit) training. \n*Note: Both the 4-hour Introductory course and 14-hour course may be booked together. Select the ticket “BOTH PROGRAMS – 4 and 14-hour” ticket to register for both programs with a 15% discount. \nCancellation Policy\nThis training is not refundable\, though a credit may be applied to a future program if transferred 30 days in advance of program start. \nSHRM and HRCI Certification\nThe Center for Understanding in Conflict is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities. \n  \nThis Program has been pre-approved for 4 recertification continuing education credit hours toward aPHR®\, aPHRi™\, PHR®\, PHRca®\, SPHR®\, GPHR®\, PHRi™\, and SPHRi™ recertification through HRCI. \nAbout the Center\nThe Center for Understanding in Conflict pioneered understanding-based mediation and is one of the first and only nonprofit conflict resolution training organizations worldwide. \nSince 1982\, the Center has trained more than 10\,000 professionals worldwide\, including leaders from the Harvard Law School Program on Negotiation\, Intel Corporation\, Roche\, SAP and the World Intellectual Property Organization. Our approach is rooted in real-world practice\, human connection\, and the belief that conflict can be a doorway to transformation. \nTrainers\nHelen Chen is a mediator\, trainer\, and conflict coach with deep expertise in workplace conflict. A former employment attorney at Advancing Justice – Asian Law Caucus\, she represented workers in areas ranging from retaliation to occupational safety. She later trained both employers and employees across sectors through the Labor Occupational Health Program at UC Berkeley. Today\, Helen supports organizations through mediation and conflict coaching\, with a focus on improving work relationships and conditions. She is based in the San Francisco Bay Area and trained in mediation by the Center for Understanding in Conflict and others. \n \nPat Lau served as a workplace mediator at Intel Corporation for 14 years\, where he co-founded and led the company’s internal Collaborative Mediation Program. Under his guidance\, this initiative helped resolve complex conflicts between coworkers\, managers\, and teams. Pat is a nationally recognized trainer and presenter on workplace conflict\, with published work in the Corporate Mediation Journal and Managing Conflict (2nd ed.). He brings a systems-minded approach to mediation from his prior engineering career and is committed to helping professionals understand and shift conflict dynamics from the inside out. \n \nAdditional Notes\nRegistrations received fewer than 72 hours before the program will be accepted at the discretion of the training team due to role-play and logistics needs. \nFor questions\, contact us at admin@understandinginconflict.org \n  \n**Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/introduction-to-understanding-workplace-conflict-shrm-and-hrci-credit-3/
LOCATION:ONLINE
CATEGORIES:Live Training,Online Training,Workplace Mediation
ATTACH;FMTTYPE=image/png:https://understandinginconflict.org/wp-content/uploads/2026/01/Event-Card-52.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261002T090000
DTEND;TZID=America/Los_Angeles:20261002T133000
DTSTAMP:20260419T031421
CREATED:20260121T212528Z
LAST-MODIFIED:20260123T234256Z
UID:62862-1790931600-1790947800@understandinginconflict.org
SUMMARY:Introduction to Understanding Workplace Conflict (SHRM and HRCI Credit)
DESCRIPTION:Conflict at work is inevitable – but it doesn’t have to be insurmountable. This 4.5-hour live interactive training introduces the core principles and practical tools of the Understanding-based approach to resolving workplace conflict. Whether you’re an HR leader\, manager\, consultant\, attorney\, or team member\, this workshop provides a meaningful starting point for navigating challenging dynamics and building stronger professional relationships. \nWhy This Training\nWorkplace conflict often stems not from what is said\, but from what goes unspoken. This training helps participants move beyond surface-level fixes and into the heart of what drives conflict. You’ll learn to slow down\, understand what’s really happening – for yourself and others – and engage more effectively with the people and systems around you. \nWhat You’ll Learn\n\nHow to build trust and connection in the face of disagreement\nWays to address early-stage conflict before it escalates\nTechniques to de-escalate tense situations with clarity and compassion\nA deeper understanding of how personal awareness shapes professional communication\nReal-world practice through role plays\, reflection\, and group exercises\n\nWho Should Attend\nThis training is designed for professionals at all levels who are ready to engage workplace conflict in a more effective and human-centered way. Whether you’re in leadership\, support\, or team-based roles\, this course delivers practical value you can apply immediately and build on over time. \n\nHR professionals\, managers and team leads will gain frameworks to handle complex interpersonal dynamics and leave with new tools to address tension early\, reduce misunderstandings\, and shift from managing conflict to facilitating resolution. Outcomes include stronger team cohesion\, greater morale\, and fewer disruptions to productivity.\nConsultants and executive coaches will deepen their ability to support clients and colleagues in navigating high-stakes conversations. The Understanding-based model offers a durable alternative to adversarial approaches\, with strong relevance for internal workplace matters.\nEmployees and cross-functional team members will gain confidence and clarity in how to address issues directly and constructively\, even without formal authority. This empowers healthier work cultures and more resilient communication.\n\nWhy it Matters\nOrganizations lose time\, money\, and talent when conflict is mismanaged or ignored. This training delivers a strong return on investment by helping participants: \n\nReduce time spent on repeated\, unresolved conflicts\nIncrease engagement and trust among coworkers\nRetain high-performing staff through better communication\nBuild a more responsive and humane workplace culture\n\nParticipants consistently tell us this training transforms how they see and handle conflict – not just at work\, but in every part of life. It is a powerful foundation for anyone seeking to make conflict less costly and more meaningful. \nLearning Outcomes\nBy the end of this training\, participants will be able to: \n\nIdentify and apply the six core principles of the Understanding-based approach\nUse specific techniques to address emerging and high-tension workplace conflicts\nRecognize different conflict styles and adapt strategies for collaboration\nBegin integrating personal awareness into conflict resolution practices\n\nFormat & Details\nDate & Time: October 2\, 2026\, 9:00 AM – 1:30 PM Pacific Time (includes two 15-minute breaks) \n                                                     12:00PM – 4:30PM Eastern Time \nLocation: Live Online (Zoom) \nCost: $250 \nCE Credits: 4 hours SHRM & HRCI \nNo prerequisites required \nThis course is a prerequisite for the Fundamentals of Understanding Workplace Conflict (SHRM and HRCI Credit) training. \n*Note: Both the 4-hour Introductory course and 14-hour course may be booked together. Select the ticket “BOTH PROGRAMS – 4 and 14-hour” ticket to register for both programs with a 15% discount. \nCancellation Policy\nThis training is not refundable\, though a credit may be applied to a future program if transferred 30 days in advance of program start. \nSHRM and HRCI Certification\nThe Center for Understanding in Conflict is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities. \n  \nThis Program has been pre-approved for 4 recertification continuing education credit hours toward aPHR®\, aPHRi™\, PHR®\, PHRca®\, SPHR®\, GPHR®\, PHRi™\, and SPHRi™ recertification through HRCI. \nAbout the Center\nThe Center for Understanding in Conflict pioneered understanding-based mediation and is one of the first and only nonprofit conflict resolution training organizations worldwide. \nSince 1982\, the Center has trained more than 10\,000 professionals worldwide\, including leaders from the Harvard Law School Program on Negotiation\, Intel Corporation\, Roche\, SAP and the World Intellectual Property Organization. Our approach is rooted in real-world practice\, human connection\, and the belief that conflict can be a doorway to transformation. \nTrainers\nHelen Chen is a mediator\, trainer\, and conflict coach with deep expertise in workplace conflict. A former employment attorney at Advancing Justice – Asian Law Caucus\, she represented workers in areas ranging from retaliation to occupational safety. She later trained both employers and employees across sectors through the Labor Occupational Health Program at UC Berkeley. Today\, Helen supports organizations through mediation and conflict coaching\, with a focus on improving work relationships and conditions. She is based in the San Francisco Bay Area and trained in mediation by the Center for Understanding in Conflict and others. \n \nPat Lau served as a workplace mediator at Intel Corporation for 14 years\, where he co-founded and led the company’s internal Collaborative Mediation Program. Under his guidance\, this initiative helped resolve complex conflicts between coworkers\, managers\, and teams. Pat is a nationally recognized trainer and presenter on workplace conflict\, with published work in the Corporate Mediation Journal and Managing Conflict (2nd ed.). He brings a systems-minded approach to mediation from his prior engineering career and is committed to helping professionals understand and shift conflict dynamics from the inside out. \n \nAdditional Notes\nRegistrations received fewer than 72 hours before the program will be accepted at the discretion of the training team due to role-play and logistics needs. \nFor questions\, contact us at admin@understandinginconflict.org \n  \n**Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/introduction-to-understanding-workplace-conflict-shrm-and-hrci-credit-4/
LOCATION:ONLINE
CATEGORIES:Live Training,Online Training,Workplace Mediation
ATTACH;FMTTYPE=image/png:https://understandinginconflict.org/wp-content/uploads/2026/01/Event-Card-56.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261023T090000
DTEND;TZID=America/Los_Angeles:20261120T143000
DTSTAMP:20260419T031421
CREATED:20260123T233914Z
LAST-MODIFIED:20260123T233914Z
UID:62884-1792746000-1795185000@understandinginconflict.org
SUMMARY:Fundamentals of Understanding Workplace Conflict (SHRM and HRCI Credit)
DESCRIPTION:This comprehensive 14-hour workshop builds upon foundational conflict resolution concepts from our 4-hour introductory course to tackle the sophisticated challenges of workplace disputes. Participants will move beyond basic techniques to develop skills in understanding multi-layered conflicts\, de-escalating tensions\, developing mutual understanding between employees\, and maintaining resilience even in high-stakes situations. \nWhy This Training\nWorkplace conflict often stems not from what is said\, but from what goes unspoken. This training helps participants move beyond surface-level fixes and into the heart of what drives conflict. You’ll learn to slow down\, understand what’s really happening – for yourself and others – and engage more effectively with the people and systems around you. \nWhat You’ll Learn\nThrough experiential learning\, roleplays\, and reflective practice\, participants will explore how emotional responses\, individual and organizational conflict styles\, core competencies\, and the situational context intersect to either fuel or resolve workplace tensions. The workshop emphasizes developing both the internal awareness and external skills necessary to bring the best of yourself for sustained effectiveness in workplace conflict. \nWho Should Attend\nThis training is designed for professionals at all levels who are ready to engage workplace conflict in a more effective and human-centered way. Whether you’re in leadership\, support\, or team-based roles\, this course delivers practical value you can apply immediately and build on over time. \nHR professionals\, managers and team leads will gain frameworks to handle complex interpersonal dynamics and leave with new tools to address tension early\, reduce misunderstandings\, and shift from managing conflict to facilitating resolution. Outcomes include stronger team cohesion\, greater morale\, and fewer disruptions to productivity. \nConsultants and executive coaches will deepen their ability to support clients and colleagues in navigating high-stakes conversations. The Understanding-based model offers a durable alternative to adversarial approaches\, with strong relevance for internal workplace matters. \nEmployees and cross-functional team members will gain confidence and clarity in how to address issues directly and constructively\, even without formal authority. This empowers healthier work cultures and more resilient communication. \nWhy it Matters\nOrganizations lose time\, money\, and talent when conflict is mismanaged or ignored. This training delivers a strong return on investment by helping participants: \n\nReduce time spent on repeated\, unresolved conflicts\nIncrease engagement and trust among coworkers\nRetain high-performing staff through better communication\nBuild a more responsive and humane workplace culture\n\nParticipants consistently tell us this training transforms how they see and handle conflict – not just at work\, but in every part of life. It is a powerful foundation for anyone seeking to make conflict less costly and more meaningful. \nLearning Outcomes\nBy the end of this training\, participants will be able to: \n\nNavigate Conflict-Laden Conversations:  Apply the understanding-based concepts and tools to real-world conflicts in the workplace. \nAnalyze and De-escalate Complex Dynamics: Examine multi-layered workplace conflicts by identifying hierarchical differences\, cultural dynamics\, power imbalances\, and team and systemic factors that contribute to escalation.  Work with these layers in a way that builds trust.\nFacilitate Perspective-Taking: Use a structured process to understand different viewpoints before engaging in problem-solving\, even in situations with deep-seated animosity or mistrust.\nManage Personal Reactions: Recognize and regulate their own emotional responses to conflict\, maintaining effectiveness even when personally challenged or activated. Allow tension in a more deliberate and confident way\, whether the tension is generated by others or within themselves.\nAddress root causes: Use a step-by-step approach to address root causes of conflict rather than just surface symptoms.\n\nFormat & Details\nDate & Time: October 23\, November 6 and 20\, 2026\, 9:00 AM – 2:30 PM Pacific Time (includes two 15-minute breaks) \n                                                                                    12:00 PM – 5:30 PM Eastern Time \nLocation: Live Online (Zoom) \nCost: $985 \nCE Credits: 14 hours SHRM & HRCI \n4-hour Introduction to Understanding Workplace Conflict prerequisite required \n*Note: Both the 4-hour Introductory course and 14-hour course may be booked together. Select the ticket “BOTH PROGRAMS – 4 and 14-hour” ticket to register for both programs with a 15% discount. \nSHRM and HRCI Certification\nThe Center for Understanding in Conflict is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities. \n  \nThis Program has been pre-approved for 4 recertification continuing education credit hours toward aPHR®\, aPHRi™\, PHR®\, PHRca®\, SPHR®\, GPHR®\, PHRi™\, and SPHRi™ recertification through HRCI. \nAbout the Center\nThe Center for Understanding in Conflict pioneered understanding-based mediation and is one of the first and only nonprofit conflict resolution training organizations worldwide. \nSince 1982\, the Center has trained more than 10\,000 professionals worldwide\, including leaders from the Harvard Law School Program on Negotiation\, Intel Corporation\, Roche\, SAP and the World Intellectual Property Organization. Our approach is rooted in real-world practice\, human connection\, and the belief that conflict can be a doorway to transformation. \nTrainers\nHelen Chen is a mediator\, trainer\, and conflict coach with deep expertise in workplace conflict. A former employment attorney at Advancing Justice – Asian Law Caucus\, she represented workers in areas ranging from retaliation to occupational safety. She later trained both employers and employees across sectors through the Labor Occupational Health Program at UC Berkeley. Today\, Helen supports organizations through mediation and conflict coaching\, with a focus on improving work relationships and conditions. She is based in the San Francisco Bay Area and trained in mediation by the Center for Understanding in Conflict and others. \n \nPat Lau served as a workplace mediator at Intel Corporation for 14 years\, where he co-founded and led the company’s internal Collaborative Mediation Program. Under his guidance\, this initiative helped resolve complex conflicts between coworkers\, managers\, and teams. Pat is a nationally recognized trainer and presenter on workplace conflict\, with published work in the Corporate Mediation Journal and Managing Conflict (2nd ed.). He brings a systems-minded approach to mediation from his prior engineering career and is committed to helping professionals understand and shift conflict dynamics from the inside out. \n \nAdditional Notes\nRegistrations received fewer than 72 hours before the program will be accepted at the discretion of the training team due to role-play and logistics needs. \nFor questions\, contact us at admin@understandinginconflict.org \n  \n**Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/fundamentals-of-understanding-workplace-conflict-shrm-and-hrci-credit-2/
LOCATION:ONLINE
CATEGORIES:Live Training,Online Training,Workplace Mediation
ATTACH;FMTTYPE=image/png:https://understandinginconflict.org/wp-content/uploads/2026/01/Event-Card-57.png
END:VEVENT
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