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SUMMARY:Beyond the Heat: Practical De-escalation Skills for Work and Life
DESCRIPTION:Join us for this interactive 1-hour webinar where you’ll learn proven techniques to navigate tense situations with confidence and skill. Whether you’re a manager dealing with upset employees\, a team member caught in workplace conflict\, a conflict professional facing agitated parties or someone looking to improve your communication in challenging situations\, this session will equip you with practical tools you can use immediately. \nWhat You’ll Learn: \n\nWhy traditional approaches often backfire\nHow to recognize your own internal reactions and work with them\nTools for effective de-escalation\nHow to adapt your approach based on your role—whether you’re directly involved\, observing\, or mediating\n\nWe will present real-world applications using case studies and demos from the workplace. \nWho Should Attend: \nManagers\, team leaders\, HR professionals\, conflict professionals\, and anyone who wants to build stronger relationships and create more positive outcomes during difficult conversations. \nYou’ll leave with actionable strategies that are effective not just in your work\, but in all areas of your life where clear\, calm communication matters most!
URL:https://understandinginconflict.org/event/beyond-the-heat-practical-de-escalation-skills-for-work-and-life/
LOCATION:ONLINE
CATEGORIES:Live Training,Practitioner Training,Webinars,Workplace Mediation
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