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DTSTART;TZID=America/Los_Angeles:20260917T080000
DTEND;TZID=America/Los_Angeles:20260925T163000
DTSTAMP:20260917T235915
CREATED:20250820T210049Z
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UID:62358-1789632000-1790353800@understandinginconflict.org
SUMMARY:40-Hour Conflict Resolution and Mediation Training (NY and CA CLE Eligible)
DESCRIPTION:September 17–19 and 24–25\, 2026 | Online (Zoom) \n8:00 AM – 4:30 PM PST | 10:00 AM – 6:30 PM CST | 11:00 AM – 7:30 PM EST \nAll sessions include breaks throughout the day \nTo register\, scroll to the bottom of this page. \nAre you the person others turn to when they are in conflict?\nWhether you mediate disputes professionally or want to improve how you support meaningful conversations – in families\, workplaces\, or communities – this immersive\, in-person training will provide you with the essential skills\, structure\, and confidence to navigate conflict with greater clarity and connection. \nWhat You’ll Learn\nGrounded in the Understanding-Based model from Challenging Conflict\, this training focuses on: \n\nPositive Neutrality – supporting all parties without taking sides\nThe Loop of Understanding – building empathy and connection through active listening\nCreative Options – crafting solutions that meet deeper needs and interests\nA Foundation for the Future – enabling lasting\, self-determined agreements\n\n \nWho Should Attend?\nThis training is designed for anyone whose personal or professional life involves guiding others through conflict\, whether formally or informally. Our participants consistently report that this program reshapes not only how they approach conflict\, but how they understand communication\, decision-making\, and relationship dynamics. Here’s how this training applies to different professional roles: \nMediators and Conflict Resolution Professionals \nWhether you are newly exploring mediation or seeking to deepen your practice\, this training offers a hands-on approach that moves beyond traditional tools and techniques. You will learn how to facilitate conversations where parties truly understand each other – often for the first time – and co-create durable\, meaningful resolutions. \nLawyers\, Collaborative Professionals\, and Ombuds \nFor legal professionals\, \, this model shifts the focus from advocacy and positioning to understanding and informed choice. You will learn how to support clients in engaging constructively with conflict while still addressing legal realities – without relying on control\, pressure\, or adversarial dynamics. \nHuman Resources Leaders\, Managers\, and Nonprofit Staff \nIf you are responsible for managing people\, teams\, or organizational culture\, this training provides a vital toolkit for navigating interpersonal tension\, staff grievances\, and sensitive conversations. The Understanding-Based model helps you foster clarity\, empathy\, and accountability – leading to more resilient teams and healthier workplace dynamics. \nExecutive Coaches\, Consultants\, and Educators \nWhen your work centers on growth\, transformation\, and leadership\, conflict is often just beneath the surface. This training equips you with a new lens and skill set for working with clients or groups who are stuck in disagreement\, misalignment\, or tension. You will be better prepared to support breakthroughs – whether in strategic planning\, coaching conversations\, or facilitation work. \nAnyone Seeking a More Meaningful Way to Work with Conflict \nYou do not need to be a professional mediator to benefit from this training. If you are the person people come to when there is tension – in your family\, workplace\, or community – or if you want to better understand and navigate conflict in your own life\, this training offers a practical\, compassionate framework that will change how you listen\, speak\, and relate to others. \nProgram Format\nThis online training features a mix of short presentations\, live demonstrations\, and small group role plays in  full-length practice mediations. You’ll have the chance to practice in a safe\, supportive environment with real-time feedback and coaching from experienced trainers. \nSchedule Overview\nEach day is 8:00 AM – 4:30 PM PST | 10:00 AM – 6:30 PM CST | 11:00 AM – 7:30 PM EST\, with breaks throughout the day. Participants are encouraged to log in at 7:50 AM PST to troubleshoot Zoom and settle in to Canvas\, our e-learning platform. \nAbout the Center for Understanding in Conflict and Our Model\nThe Center for Understanding in Conflict (CUC) was founded over four decades ago by Gary Friedman and Jack Himmelstein\, who pioneered a radical approach to mediation and conflict resolution. Drawing from their experiences as lawyers\, educators\, and people impacted by conflict themselves\, they developed what is now known as the Understanding-Based model. \nThis approach challenges the traditional win-lose\, adversarial frameworks that dominate many legal and organizational systems. Instead of seeing conflict as something to suppress\, manage\, or solve through external authority\, the Understanding-Based model embraces it as an opportunity for deeper human connection which supports the impulse to work together towards mutually beneficial solutions. . \nAt its heart\, the model is grounded in four core principles: \n\nUnderstanding – cultivating deep awareness of oneself\, others\, and the conflict itself\nResponsibility – inviting parties to take ownership of the process and outcome\nWorking Together – choosing dialogue and direct engagement over separation or shuttle diplomacy\nGoing Under the Conflict – exploring what lies beneath positions to get to meaning\, emotion\, and deeper needs\n\nSince the 1980s\, thousands of professionals – including mediators\, lawyers\, coaches\, therapists\, managers\, and community leaders – have trained with the Center. Many have incorporated the Understanding-Based model into their lives and work\, transforming not just how they navigate conflict\, but how they relate to others and themselves. \nThis training is a continuation of that legacy. It’s more than just a skills workshop – it’s an invitation to participate in a movement that honors empathy\, autonomy\, and connection at the center of conflict resolution. \nProgram Trainers\nIvan Alter is an attorney and mediator with offices in Westchester County\, New York\, and New York City. Practicing law since 1993\, Ivan traded in an early career spent litigating complex commercial matters and high-conflict matrimonial cases in favor of a more rewarding practice using the understanding-based model. \nIvan left the courtroom for good twenty years ago and today empowers his clients to design satisfying resolutions to their conflicts through mediation and collaborative law. He is a graduate of Brandeis University (B.A.)\, Brooklyn Law School (J.D.)\, and Columbia University (M.S.). Having participated in countless training programs and symposia\, Ivan currently serves on the board of directors for the Center for Understanding in Conflict and the New York Association of Collaborative Professionals. \nMelanie Rowen is a mediator and conflict coach who believes in the power of understanding-based conflict resolution to transform our world. She frequently trains individuals and groups on conflict resolution skills with the Center for Understanding in Conflict and in other settings. \nMelanie has worked in professional development for many years\, including previously as the Associate Director for Public Interest & Public Sector Programs at Berkeley Law and in attorney development at Latham & Watkins LLP. In her law practice career\, Melanie litigated civil rights cases\, including marriage equality\, employment discrimination\, issues involving transgender and gender non-conforming youth and their families and issues facing LGBTQI elders\, at the National Center for LGBTQ Rights. Melanie’s mediation\, coaching and training practice focuses on improving dynamics where ongoing relationships are essential\, including workplace teams\, family and community organizational settings. \nCosts\nThe program training fee is $1\,485  \nA deposit of $500.00 is necessary to secure registration. \n*Financial support and group discounts may be available for training fees. Please contact us at admin@understandinginconflict.org for details or for any questions regarding logistics. Individual request for financial support may be submitted here: https://forms.gle/Kfh4qyhjzVGejDYS8 \nCancellation Policy\n\nCancel 4 or more weeks before: Refund minus $250 fee\nCancel 2 – 4 weeks before: 50% refund unless your spot is filled\nLess than 2 weeks: No refund unless we find a replacement\n\nContinuing Legal Education\nCalifornia  \nThe Center for Understanding in Conflict is an accredited provider of California Continuing Legal Education by the State Bar of California.  The Working Creatively with Conflict Training – appropriate for both newly admitted and experienced attorneys – will qualify for 32 participatory and 8 self-study CA MCLE credit hours. \nNew York \nIn New York\, The Mediation Intensive Training will fulfill 40 NY CLE credit hours (6.5 Ethics credits; 19.5 Professional Practice credits; and 14 Skills credits).  For continuing legal education purposes\, the Mediation Intensive Training is appropriate for both newly admitted and experienced attorneys. \nApproved under Part 146 by the NYS Unified Court System’s Office of ADR Programs. This course meets the 24-Hour requirement for Initial Mediation Training.* \nPhoto and Video Notice\nPhotos or videos may be taken for promotional use. If you prefer not to appear in any media\, just let us know – we will fully honor your request. \nAdditional Notes\nRegistrations received fewer than 72 hours before the program will be accepted at the discretion of the training team due to role-play and logistics needs. \nFor questions\, contact us at admin@understandinginconflict.org \n*Note that final placement on any court roster is at the discretion of the local Administrative Judge and participation in a course that is approved does not guarantee placement on a local court roster. Pursuant to Part 146\, court-based mediation rosters require both a combination of mediation training and experience mediating. Acceptance on court rosters depends on a court’s need for mediators at any given time and may include a court’s need for mediators with specific case-type training or experience and mediation experience. \n**Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/40-hour-mediation-and-conflict-resolution-skills-training-online/
LOCATION:ONLINE
CATEGORIES:Basic mediation,Online Training,Traditional Mediation
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DTSTART;TZID=America/Los_Angeles:20260922T120000
DTEND;TZID=America/Los_Angeles:20260922T130000
DTSTAMP:20260917T235915
CREATED:20260826T192641Z
LAST-MODIFIED:20260826T193302Z
UID:63426-1790078400-1790082000@understandinginconflict.org
SUMMARY:Beyond the Shield: Working Through Resistance with Understanding
DESCRIPTION:When parties in conflict shut down\, attack\, or dig in their heels\, it is rarely an act of ill intent but rather it is a defensive response to perceived threat\, loss of autonomy\, or unacknowledged needs. Traditional approaches often attempt to bypass or override this resistance\, but the Understanding-Based Model offers a more transformative path: going through it. \nIn this 60-minute webinar\, conflict professionals will learn how to identify subtle\, non-verbal\, and verbal indicators of self-protection and turn those moments into breakthroughs. Grounded in the principle that the parties closest to the conflict are best equipped to resolve it\, this session focuses on using active self-awareness and core understanding-based tools to address resistance at its root. Presenters Alison Beck\, Kathy Campbell and Stephanie Tobosa-Smit will cover noticing defensiveness\, tools for working through resistance\, and demonstrate practical applications. \nKey Takeaways & Learning Objectives: \n\nSpot Hidden Defenses: Learn to recognize early indicators of defensiveness.\nAllow and Lean Into Tension: Shift from reflexively managing or suppressing tension to holding space for it\, allowing underlying concerns to surface naturally.\nUse the Loop of Understanding: Use looping specifically targeted at reflecting defensive emotions and underlying values.\nProtect Party Autonomy: Refuse the urge to coerce or force agreement\, help parties regain agency and take genuine ownership of both process and outcome.\n\nYour Training Team: \nAlison Beck is a mediator\, coach\, and collaborative attorney. In her private practice\, Resolve Forward\, she helps families and individuals navigate transitions and resolve conflict through cooperative out-of-court processes. Alison’s approach is guided by the belief that when parties are informed and empowered to make their own choices\, solutions are lasting and emotional and financial health is preserved. \nAlison has extensive training in mediation and collaborative law including foundational and advanced courses with The Center for Understanding in Conflict and Mosten Mediation Training. Through her work designing trainings and continuing education for mediators and conflict professionals\, Alison has spent hundreds of hours in courses and groups with conflict professionals from all over the world discussing common challenges\, tools\, and approaches to resolving conflict. She is a graduate of the Center for Understanding in Conflict Teacher Training Program and is certified to teach programs in the Empathetic Workplace method. Based in the San Francisco Bay Area and serving clients throughout California\, Alison is a graduate of the University of California\, Berkeley (J.D.) and the University of California\, Los Angeles (B.A.). \nKathy Campbell has been a practicing family law attorney since 2002 and helps tailor outcomes to each families’ unique needs. As a Certified Family Law Specialist who stays out of courtrooms\, she uses Understanding-Based Mediation and Powerful Non-Defensive Communication to help Bay Area families through their divorce. Kathy is drawn to work with LGBTQI+ families\, especially when gender-related conflict is part of the conversation. \nKathy served as Collaborative Practice California President from 2023-2024. She has also served on the Boards of the San Mateo and Santa Clara County Collaborative Practice groups. She completed the International Academy of Collaborative Professional’s 2021-2022 Leadership Academy. She frequently presents at family law conferences and started a collaborative practice mentor group to help other professionals develop their conflict resolution skills. Recently she taught her first conflict-resolution class to high school students and expects to continue sharing at other Bay Area high schools. \nStephanie Tobosa-Smit is an immigration attorney and mediator who brings a thoughtful\, human-centered approach to helping people navigate complex disputes through dialogue\, empathy\, and self-determination. Her hands-on experience spans community and court-annexed mediation\, including serving on the U.S. District Court for the Northern District of California’s ADR Panel since 2024 and conducting weekly small claims mediations with The Congress of Neutrals from 2023 to 2024. \nGrounded in the Understanding-Based model\, Stephanie trained with the Center for Understanding in Conflict (CUC)\, beginning with their core 40-hour Conflict Resolution training in 2022. In 2024\, she completed CUC’s 9-month Mediation Teacher Training\, joining a dedicated community of educators passing on the principles of understanding-based conflict resolution. \n*Financial support and group discounts may be available for training fees. Please contact us at admin@understandinginconflict.org for details or for any questions regarding logistics. Individual request for financial support may be submitted here: https://forms.gle/Kfh4qyhjzVGejDYS8 \n\n**Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/beyond-the-shield-working-through-resistance-with-understanding/
LOCATION:ONLINE
CATEGORIES:CUC Connect Member Event,Live Training,Online Training,Webinars
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261002T090000
DTEND;TZID=America/Los_Angeles:20261002T133000
DTSTAMP:20260917T235915
CREATED:20260121T212528Z
LAST-MODIFIED:20260911T145942Z
UID:62862-1790931600-1790947800@understandinginconflict.org
SUMMARY:Introduction to Understanding Workplace Conflict (HRCI and SHRM Eligible)
DESCRIPTION:Conflict at work is inevitable – but it doesn’t have to be insurmountable. This 4.5-hour live interactive training introduces the core principles and practical tools of the Understanding-based approach to resolving workplace conflict. Whether you’re an HR leader\, manager\, consultant\, attorney\, or team member\, this workshop provides a meaningful starting point for navigating challenging dynamics and building stronger professional relationships. \nWhy This Training\nWorkplace conflict often stems not from what is said\, but from what goes unspoken. This training helps participants move beyond surface-level fixes and into the heart of what drives conflict. You’ll learn to slow down\, understand what’s really happening – for yourself and others – and engage more effectively with the people and systems around you. \nWhat You’ll Learn\n\nHow to build trust and connection in the face of disagreement\nWays to address early-stage conflict before it escalates\nTechniques to de-escalate tense situations with clarity and compassion\nA deeper understanding of how personal awareness shapes professional communication\nReal-world practice through role plays\, reflection\, and group exercises\n\nWho Should Attend\nThis training is designed for professionals at all levels who are ready to engage workplace conflict in a more effective and human-centered way. Whether you’re in leadership\, support\, or team-based roles\, this course delivers practical value you can apply immediately and build on over time. \n\nHR professionals\, managers and team leads will gain frameworks to handle complex interpersonal dynamics and leave with new tools to address tension early\, reduce misunderstandings\, and shift from managing conflict to facilitating resolution. Outcomes include stronger team cohesion\, greater morale\, and fewer disruptions to productivity.\nConsultants and executive coaches will deepen their ability to support clients and colleagues in navigating high-stakes conversations. The Understanding-based model offers a durable alternative to adversarial approaches\, with strong relevance for internal workplace matters.\nEmployees and cross-functional team members will gain confidence and clarity in how to address issues directly and constructively\, even without formal authority. This empowers healthier work cultures and more resilient communication.\n\nWhy it Matters\nOrganizations lose time\, money\, and talent when conflict is mismanaged or ignored. This training delivers a strong return on investment by helping participants: \n\nReduce time spent on repeated\, unresolved conflicts\nIncrease engagement and trust among coworkers\nRetain high-performing staff through better communication\nBuild a more responsive and humane workplace culture\n\nParticipants consistently tell us this training transforms how they see and handle conflict – not just at work\, but in every part of life. It is a powerful foundation for anyone seeking to make conflict less costly and more meaningful. \nLearning Outcomes\nBy the end of this training\, participants will be able to: \n\nIdentify and apply the six core principles of the Understanding-based approach\nUse specific techniques to address emerging and high-tension workplace conflicts\nRecognize different conflict styles and adapt strategies for collaboration\nBegin integrating personal awareness into conflict resolution practices\n\nFormat & Details\nDate & Time: October 2\, 2026\, 9:00 AM – 1:30 PM Pacific Time (includes two 15-minute breaks) \n                                                     12:00PM – 4:30PM Eastern Time \nLocation: Live Online (Zoom) \nCost: $250 \nCE Credits: 4 hours SHRM & HRCI \nNo prerequisites required \nThis course is a prerequisite for the Fundamentals of Understanding Workplace Conflict (SHRM and HRCI Credit) training. \n*Note: Both the 4-hour Introductory course and 14-hour course may be booked together. Select the ticket “BOTH PROGRAMS – 4 and 14-hour” ticket to register for both programs with a 15% discount. \n*Financial support and group discounts may be available for training fees. Please contact us at admin@understandinginconflict.org for details or for any questions regarding logistics. Individual request for financial support may be submitted here: https://forms.gle/Kfh4qyhjzVGejDYS8 \nCancellation Policy\nThis training is not refundable\, though a credit may be applied to a future program if transferred 30 days in advance of program start. \nSHRM and HRCI Certification\nThe Center for Understanding in Conflict is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities. \n  \nThis Program has been pre-approved for 4 recertification continuing education credit hours toward aPHR®\, aPHRi™\, PHR®\, PHRca®\, SPHR®\, GPHR®\, PHRi™\, and SPHRi™ recertification through HRCI. \nAbout the Center\nThe Center for Understanding in Conflict pioneered understanding-based mediation and is one of the first and only nonprofit conflict resolution training organizations worldwide. \nSince 1982\, the Center has trained more than 10\,000 professionals worldwide\, including leaders from the Harvard Law School Program on Negotiation\, Intel Corporation\, Roche\, SAP and the World Intellectual Property Organization. Our approach is rooted in real-world practice\, human connection\, and the belief that conflict can be a doorway to transformation. \nTrainers\nHelen Chen is a mediator\, trainer\, and conflict coach with deep expertise in workplace conflict. A former employment attorney at Advancing Justice – Asian Law Caucus\, she represented workers in areas ranging from retaliation to occupational safety. She later trained both employers and employees across sectors through the Labor Occupational Health Program at UC Berkeley. Today\, Helen supports organizations through mediation and conflict coaching\, with a focus on improving work relationships and conditions. She is based in the San Francisco Bay Area and trained in mediation by the Center for Understanding in Conflict and others. \nCaitlin Meredith\, MPH\, MA\, is a mediator\, coach and conflict skills trainer who works with individuals\, organizations and families navigating transitions and conflict. Her curiosity about conflict led to 13 years with Doctors Without Borders in war zones in sub-Saharan Africa\, and then to consulting in the criminal justice system. After working in the aftermath of big conflicts\, she decided to learn more about preventing and working through disagreements through courageous conversations. This curiosity led her to the Center for Understanding in Conflict. In addition to her private practice\, Caitlin volunteers her time as a mediator for community and court-based mediation programs in Colorado and California. \n \n \nAdditional Notes\nRegistrations received fewer than 72 hours before the program will be accepted at the discretion of the training team due to role-play and logistics needs. \nFor questions\, contact us at admin@understandinginconflict.org \n  \n**Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/introduction-to-understanding-workplace-conflict-shrm-and-hrci-credit-4/
LOCATION:ONLINE
CATEGORIES:Live Training,Online Training,Workplace Mediation
ATTACH;FMTTYPE=image/png:https://understandinginconflict.org/wp-content/uploads/2026/01/Event-Card-14.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261013T090000
DTEND;TZID=America/Los_Angeles:20270209T110000
DTSTAMP:20260917T235915
CREATED:20260910T171302Z
LAST-MODIFIED:20260910T171438Z
UID:63499-1791882000-1802170800@understandinginconflict.org
SUMMARY:Support and Development Group - Fall 2026
DESCRIPTION:Joining a Support and Development Group is an invaluable opportunity to take your conflict resolution practice to the next level. \nBe a part of a dedicated group to bring your most pressing challenges\, gain fresh perspectives\, and explore innovative solutions with a community of like-minded professionals. The insights you gain\, combined with the relationships you build\, will deepen your mastery of the understanding-based model and enhance your effectiveness in the real-world situations you encounter daily. If you’re ready to invest in your growth and be part of a dynamic learning environment\, we encourage you to sign up or reach out with any questions. Take the next step in your professional journey—this is the perfect setting to refine your skills\, gain support\, and make lasting connections. \nHow the Group Works\nOffered twice per year\, the Support and Development Group is a collaborative learning environment designed for professionals who have completed the Center’s basic training and seek to deepen their understanding and application of the understanding-based model. This program offers a unique opportunity for participants to engage in practical learning by presenting real-world challenges they’ve encountered in integrating the model into their work. Through collective exploration\, the group investigates not only what is meaningful to the participant presenting but also what resonates with others\, fostering broader insights and growth. \nIt is so special and rare to have a group of people who are able to provide such thoughtful feedback\, thoughts\, and ideas about how to do things differently all while being so incredibly supportive.  Words aren’t sufficient to express my gratitude… This is exactly why I joined this group and it has truly lived up to its name. \n– Dave\, Attorney\, Spring 2025 SDG \n\nGroup Size and Structure\nThe intimate group size\, limited to 10 participants\, encourages deep\, interactive discussions. These sessions are led by seasoned facilitators from The Center for Understanding in Conflict who guide the group in theoretical reflection and practical problem-solving. Participants commit to five 2-hour meetings over six months\, creating a sustained\, trust-based learning community. The continuity of these meetings allows members to build strong connections\, enabling more candid sharing and deeper exploration of personal and professional conflict resolution challenges. \nWhat You’ll Gain\nIn addition to learning through case presentations\, the group is structured to encourage self-reflection and mutual feedback\, ensuring that participants can transform theoretical knowledge into confident\, applied practice in real time. By fostering a supportive environment where professionals can candidly share and explore their experiences\, this group is instrumental in making a real difference in their professional lives. \nLogistics\nDates: October 13\, November 10\, December 8\, 2026 & January 12\, February 9\, 2027. \nTime: 9AM – 11AM Pacific / 12PM – 2PM Eastern \nFormat: Online \nCost: $495 for the full series \n*Financial support and group discounts may be available for training fees. Please contact us at admin@understandinginconflict.org for details or for any questions regarding logistics. Individual request for financial support may be submitted here: https://forms.gle/Kfh4qyhjzVGejDYS8 \nTrainers\nIvan Alter is a collaborative attorney and mediator with offices in Westchester County and New York City. Practicing law since 1994\,Ivan previously had a career as a commercial and matrimonial litigator before discovering the understanding based model at the CUC. Since then\, Ivan has focused all of his professional energies on practicing\, promoting\, and teaching mediation and collaborative law. He is member of the New York Association of Collaborative Professionals\, the Family and Divorce Mediation Council\, the International Academy of Collaborative Professionals\, and Northern Westchester Collaborative Divorce. \n \nMelanie Rowen is a mediator and conflict coach who believes in the power of understanding-based conflict resolution to transform our world. She frequently trains individuals and groups on effective communication in conflict situations and on creating inclusive environments\, particularly around gender\, sexual orientation\, and disability. Melanie previously litigated civil rights cases\, including marriage equality\, employment discrimination\, issues involving transgender and gender non-conforming youth and their families\, and issues facing LGBTQ+ elders\, at the National Center for Lesbian Rights\, and served on the Board of Directors of the Transgender Law Center. Earlier in her career\, she worked in business litigation at Latham & Watkins LLP\, and for many years\, she was the Associate Director for Public Interest Programs at UC Berkeley School of Law. Melanie currently works in attorney professional development at the Bay Area offices of a large law firm\, and is a member of the Board of Directors for the National Association for Law Placement. \nCancellation Policy \nPlease note our cancellation policy:  If you cancel within 30 days prior to the program\, your deposit will be returned minus a $150.00 administration fee. Less than 2 weeks (but more than one week) prior to the program\, we will retain 50% of the total cost of the program (half of which may be applied to against a future program). Please note that refunds are not made for cancellations within the last week prior to the series start unless there is a replacement for your seat. There are no refunds after the start of the series. \nPLEASE NOTE THAT REGISTRATIONS RECEIVED LESS THAN 72 HOURS PRIOR TO PROGRAM START WILL BE ACCEPTED AT THE DISCRETION OF THE TRAINING TEAM DUE TO DEMANDS OF PREPARATION TIME AND ROLE PLAY ASSIGNMENTS. \nFor additional information\, please email us at admin@understandinginconflict.org. \n*Please note that trainers are subject to availability and may change prior to program start without notice. \n  \n*Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/support-and-development-group-fall-2026/
LOCATION:ONLINE
CATEGORIES:Mentoring,Online Training,Practitioner Training
ATTACH;FMTTYPE=image/png:https://understandinginconflict.org/wp-content/uploads/2026/09/Event-Card-4.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261023T090000
DTEND;TZID=America/Los_Angeles:20261120T143000
DTSTAMP:20260917T235915
CREATED:20260123T233914Z
LAST-MODIFIED:20260824T173347Z
UID:62884-1792746000-1795185000@understandinginconflict.org
SUMMARY:Fundamentals of Understanding Workplace Conflict (HRCI and SHRM Eligible)
DESCRIPTION:This comprehensive 14-hour workshop builds upon foundational conflict resolution concepts from our 4-hour introductory course to tackle the sophisticated challenges of workplace disputes. Participants will move beyond basic techniques to develop skills in understanding multi-layered conflicts\, de-escalating tensions\, developing mutual understanding between employees\, and maintaining resilience even in high-stakes situations. \nWhy This Training\nWorkplace conflict often stems not from what is said\, but from what goes unspoken. This training helps participants move beyond surface-level fixes and into the heart of what drives conflict. You’ll learn to slow down\, understand what’s really happening – for yourself and others – and engage more effectively with the people and systems around you. \nWhat You’ll Learn\nThrough experiential learning\, roleplays\, and reflective practice\, participants will explore how emotional responses\, individual and organizational conflict styles\, core competencies\, and the situational context intersect to either fuel or resolve workplace tensions. The workshop emphasizes developing both the internal awareness and external skills necessary to bring the best of yourself for sustained effectiveness in workplace conflict. \nWho Should Attend\nThis training is designed for professionals at all levels who are ready to engage workplace conflict in a more effective and human-centered way. Whether you’re in leadership\, support\, or team-based roles\, this course delivers practical value you can apply immediately and build on over time. \nHR professionals\, managers and team leads will gain frameworks to handle complex interpersonal dynamics and leave with new tools to address tension early\, reduce misunderstandings\, and shift from managing conflict to facilitating resolution. Outcomes include stronger team cohesion\, greater morale\, and fewer disruptions to productivity. \nConsultants and executive coaches will deepen their ability to support clients and colleagues in navigating high-stakes conversations. The Understanding-based model offers a durable alternative to adversarial approaches\, with strong relevance for internal workplace matters. \nEmployees and cross-functional team members will gain confidence and clarity in how to address issues directly and constructively\, even without formal authority. This empowers healthier work cultures and more resilient communication. \nWhy it Matters\nOrganizations lose time\, money\, and talent when conflict is mismanaged or ignored. This training delivers a strong return on investment by helping participants: \n\nReduce time spent on repeated\, unresolved conflicts\nIncrease engagement and trust among coworkers\nRetain high-performing staff through better communication\nBuild a more responsive and humane workplace culture\n\nParticipants consistently tell us this training transforms how they see and handle conflict – not just at work\, but in every part of life. It is a powerful foundation for anyone seeking to make conflict less costly and more meaningful. \nLearning Outcomes\nBy the end of this training\, participants will be able to: \n\nNavigate Conflict-Laden Conversations:  Apply the understanding-based concepts and tools to real-world conflicts in the workplace. \nAnalyze and De-escalate Complex Dynamics: Examine multi-layered workplace conflicts by identifying hierarchical differences\, cultural dynamics\, power imbalances\, and team and systemic factors that contribute to escalation.  Work with these layers in a way that builds trust.\nFacilitate Perspective-Taking: Use a structured process to understand different viewpoints before engaging in problem-solving\, even in situations with deep-seated animosity or mistrust.\nManage Personal Reactions: Recognize and regulate their own emotional responses to conflict\, maintaining effectiveness even when personally challenged or activated. Allow tension in a more deliberate and confident way\, whether the tension is generated by others or within themselves.\nAddress root causes: Use a step-by-step approach to address root causes of conflict rather than just surface symptoms.\n\nFormat & Details\nDate & Time: October 23\, November 6 and 20\, 2026\, 9:00 AM – 2:30 PM Pacific Time (includes two 15-minute breaks) \n                                                                                    12:00 PM – 5:30 PM Eastern Time \nLocation: Live Online (Zoom) \nCost: $985 \nCE Credits: 14 hours SHRM & HRCI \n4-hour Introduction to Understanding Workplace Conflict prerequisite required \n*Note: Both the 4-hour Introductory course and 14-hour course may be booked together. Select the ticket “BOTH PROGRAMS – 4 and 14-hour” ticket to register for both programs with a 15% discount. \n*Financial support and group discounts may be available for training fees. Please contact us at admin@understandinginconflict.org for details or for any questions regarding logistics. Individual request for financial support may be submitted here: https://forms.gle/Kfh4qyhjzVGejDYS8 \nSHRM and HRCI Certification\nThe Center for Understanding in Conflict is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities. \n  \nThis Program has been pre-approved for 4 recertification continuing education credit hours toward aPHR®\, aPHRi™\, PHR®\, PHRca®\, SPHR®\, GPHR®\, PHRi™\, and SPHRi™ recertification through HRCI. \nAbout the Center\nThe Center for Understanding in Conflict pioneered understanding-based mediation and is one of the first and only nonprofit conflict resolution training organizations worldwide. \nSince 1982\, the Center has trained more than 10\,000 professionals worldwide\, including leaders from the Harvard Law School Program on Negotiation\, Intel Corporation\, Roche\, SAP and the World Intellectual Property Organization. Our approach is rooted in real-world practice\, human connection\, and the belief that conflict can be a doorway to transformation. \nTrainers\nHelen Chen is a mediator\, trainer\, and conflict coach with deep expertise in workplace conflict. A former employment attorney at Advancing Justice – Asian Law Caucus\, she represented workers in areas ranging from retaliation to occupational safety. She later trained both employers and employees across sectors through the Labor Occupational Health Program at UC Berkeley. Today\, Helen supports organizations through mediation and conflict coaching\, with a focus on improving work relationships and conditions. She is based in the San Francisco Bay Area and trained in mediation by the Center for Understanding in Conflict and others. \n \nPat Lau served as a workplace mediator at Intel Corporation for 14 years\, where he co-founded and led the company’s internal Collaborative Mediation Program. Under his guidance\, this initiative helped resolve complex conflicts between coworkers\, managers\, and teams. Pat is a nationally recognized trainer and presenter on workplace conflict\, with published work in the Corporate Mediation Journal and Managing Conflict (2nd ed.). He brings a systems-minded approach to mediation from his prior engineering career and is committed to helping professionals understand and shift conflict dynamics from the inside out. \n \nAdditional Notes\nRegistrations received fewer than 72 hours before the program will be accepted at the discretion of the training team due to role-play and logistics needs. \nFor questions\, contact us at admin@understandinginconflict.org \n  \n**Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/fundamentals-of-understanding-workplace-conflict-shrm-and-hrci-credit-2/
LOCATION:ONLINE
CATEGORIES:Live Training,Online Training,Workplace Mediation
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