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DTSTART;TZID=America/Los_Angeles:20260423T120000
DTEND;TZID=America/Los_Angeles:20260423T130000
DTSTAMP:20260415T231857
CREATED:20260326T165736Z
LAST-MODIFIED:20260330T132139Z
UID:62968-1776945600-1776949200@understandinginconflict.org
SUMMARY:Ask Gary: An Open Conversation About Understanding-Based Conflict Resolution
DESCRIPTION:Ask Gary is an opportunity to bring your most thoughtful\, difficult\, or unexpected questions about conflict resolution to Gary J. Friedman. Join us on April 23 at 12:00 p.m. PDT for a facilitated conversation where no question is out of bounds. You are welcome to bring your questions to the session or send them in advance. \nTo support a conversation that is both open and productive\, we will use a light structure drawn from the Center’s understanding-based approach\, including contracting\, looping\, and agreements. This framework helps create a dialogue that is focused\, respectful\, and inclusive\, while leaving room for genuine inquiry and exchange. \nGary is co-founder of the Center for Understanding in Conflict and a pioneering figure in the mediation field\, with decades of experience helping people work through conflict with greater understanding\, clarity\, and responsibility.
URL:https://understandinginconflict.org/event/ask-gary-an-open-conversation-about-understanding-based-conflict-resolution/
LOCATION:ONLINE
CATEGORIES:Live Training,Online Training
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DTSTART;TZID=America/Los_Angeles:20260515T083000
DTEND;TZID=America/Los_Angeles:20260515T123000
DTSTAMP:20260415T231857
CREATED:20260121T203109Z
LAST-MODIFIED:20260413T182404Z
UID:62849-1778833800-1778848200@understandinginconflict.org
SUMMARY:Demystifying California Family Law
DESCRIPTION:Navigating family law can be challenging for professionals outside the legal field\, even those with experience working alongside divorce and custody cases. This workshop is designed to bridge that knowledge gap\, offering both newcomers and experienced practitioners a clear\, practical overview of California Family Law as it applies to their work. Led by a psychologist-mediator and an attorney-mediator\, participants will gain essential insights into the legal issues most commonly encountered by non-legal professionals — such as community property\, custody arrangements\, support obligations\, the documentation of agreements\, and general court requirements. \nThrough real-world examples and discussion\, attendees will learn how family law impacts their professional roles and client relationships. The ultimate goal of this workshop is to empower professionals to confidently engage in family law contexts\, fostering stronger collaboration and understanding between legal and non-legal disciplines. \nWhy This Training\nProfessionals who work with divorcing\, separating or non-cohabiting couples and families often find themselves navigating complex legal systems without formal training in family law. This can lead to uncertainty\, confusion\, and missed opportunities to best support clients. This workshop helps bridge that gap\, offering a clear\, practical understanding of California Family Law as it intersects with your professional work. \nWith a focus on real-world application\, this training empowers participants to engage more confidently and ethically in family law contexts — whether in a clinical\, advisory\, advocacy\, or consulting capacity. \nWhat You’ll Learn\nUsing real cases\, discussion\, and applied examples\, this workshop will help participants: \n\nUnderstand the structure of the California family law system\nIdentify how property division\, custody\, and support obligations affect your work with clients\nGain clarity on how agreements are documented and how the court system functions\nLearn the boundaries and ethical considerations for non-legal professionals in family law matters\nUnderstand how your professional role intersects with — and is shaped by — California family law\nBuild collaborative bridges with legal professionals while maintaining your own professional integrity\n\nWho Should Attend\nThis training is for any professional who works with families navigating divorce\, custody disputes\, or other family law matters — and who wants a clearer understanding of the legal landscape without a law degree. This includes therapists\, counselors\, psychologists\, financial advisors\, coaches\, educators\, school counselors\, social workers\, advocates\, mediators\, and other consultants who regularly interface with separating families. \n\nTherapists and counselors will learn the basics of family law as it affects their clients\, considering marriage\, separation and divorce as well as parenting issues in two separate households.\n\n\nFinancial and advisory professionals will gain a framework for how property division and support obligations are structured\, helping them guide clients within realistic legal boundaries.\nCoaches\, educators\, and advocates will develop a clearer picture of the court system and how family law decisions affect the families they serve.\nMediators and collaborative professionals will benefit from the presenters’ integrative approach that honors both psychological and legal perspectives\, creating space for more durable and child-centered outcomes.\nNewer professionals will leave with a foundational orientation\, while seasoned practitioners will deepen their understanding and clarify the limits and possibilities of their roles in legal processes.\n\nWhy It Matters\nNon-attorney professionals are often a critical part of the support system during divorce and custody disputes — but without legal fluency\, their contributions can be undermined or misunderstood. This training helps ensure that participants can: \n\nReduce ethical risk and confusion in their practice\nSupport clients with informed\, grounded guidance\nImprove outcomes for children and families in transition\nCollaborate more effectively with attorneys and the courts\n\nParticipants will leave with knowledge that is immediately applicable in their work — whether in therapy\, mediation\, financial planning\, coaching\, or consultation — and a stronger foundation for navigating the increasingly interdisciplinary world of family conflict. \nNote: This is a broad-strokes orientation\, not legal advice. In just four hours\, participants will gain a working familiarity with key concepts to support their professional roles — and a clearer sense of when and how to collaborate with legal counsel. \nFormat & Details\nDate & Time: Friday\, May 15\, 2026 8:30 a.m. – 12:30 p.m. \nLocation: Live Online (Zoom) \nCost: $150 \nAbout the Center\nThe Center for Understanding in Conflict pioneered understanding-based mediation and is one of the first and only nonprofit conflict resolution training organizations worldwide. \nSince 1982\, the Center has trained more than 10\,000 professionals worldwide\, including leaders from the Harvard Law School Program on Negotiation\, Intel Corporation\, Roche\, SAP and the World Intellectual Property Organization. Our approach is rooted in real-world practice\, human connection\, and the belief that conflict can be a doorway to transformation. \nPresenters\nStacey Shuster\, Ph.D. is a psychologist-mediator in private practice in the Bay Area. Trained as a couple\, family\, and child therapist\, she has taught Family Therapy in various graduate programs\, including the Department of Psychiatry at California Pacific Medical Center. Stacey supports separating and divorcing families as a mediator\, co-parent counselor\, and divorce coach. A frequent national presenter\, she offers consultation on same-sex divorce\, co-parenting challenges\, and Integrative Mediation to attorneys and mental health professionals. \nPaula M. Lawhon\, J.D. is a Certified Family Law Specialist and full-time family law mediator based in Marin County. With over 20 years of experience mediating family law cases and a background in civil and family litigation\, Paula brings deep legal knowledge and a collaborative spirit to her work. She earned her J.D. from UC Law San Francisco (formerly UC Hastings) in 1999 and her B.A. from UC Irvine in 1996\, graduating cum laude and Phi Beta Kappa. Paula regularly presents and writes on family law mediation and integrative dispute resolution models. \n                                    Additional Notes\nRegistrations received fewer than 72 hours before the program will be accepted at the discretion of the training team due to role-play and logistics needs. \nFor questions\, contact us at admin@understandinginconflict.org \n  \n**Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/demystifying-california-family-law/
LOCATION:ONLINE
CATEGORIES:Live Training,Online Training,Other Events
ATTACH;FMTTYPE=image/png:https://understandinginconflict.org/wp-content/uploads/2026/01/Event-Card-6.png
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DTSTART;VALUE=DATE:20260602
DTEND;VALUE=DATE:20260605
DTSTAMP:20260415T231857
CREATED:20251212T235502Z
LAST-MODIFIED:20260119T172022Z
UID:62728-1780358400-1780617599@understandinginconflict.org
SUMMARY:24-Hour Basic Mediation Training (East Coast)
DESCRIPTION:24-Hour Basic Mediation Training (East Coast) \nTuesday\, June 2 through Thursday June 4\, 2026.\n9:00 a.m. to 6:00 p.m. Eastern \n(Scroll to bottom of this page to register) \n_______________ \nJoin the Center for Understanding in Conflict for a comprehensive 24-hour Basic Mediation Training designed to transform the way you approach conflict. In this dynamic\, experiential program\, you’ll learn the core principles and skills of the Understanding-Based model — a humane\, relationship-centered approach that helps people work through conflict with clarity\, respect\, and connection. \nThis certificate program provides both the theoretical foundation and practical skills to help people navigate conflict constructively.  Participants will learn how to shift the way parties view their conflict\, empowering them to work cooperatively to find mutually acceptable solutions. Core skills include deescalating unproductive arguments\, understanding conflict dynamics\, and guiding parties toward productive dialogue and effective decision-making. The training also explores the role of law and lawyers in mediation\, and prepares participants to mediate conflicts in a range of  settings–from private and workplace disputes to court-referred cases\, and community disputes. \nUpon successfully completing this training\, participants will have satisfied the requirements for the Basic Mediation Training of Part 146 of the NYS Rules of the Chief Administrator of the Courts (“Part 146”) and be eligible to pursue any part 146 advanced mediation training\, including the 16-hour Advanced Matrimonial Mediation Training course offered by the Center for Understanding in Conflict on June 17\, 18\, 25\, & 26\, 2026. Together\, these two programs satisfy both the Basic and Advanced Matrimonial trainings portions required to apply for Part 146 certification. \nWhile this program meets the training requirements for those seeking  to apply as mediators on NYS court rosters\, we welcome professionals across other disciplines – jurists\, lawyers\, collaborative professionals\, business consultants\, executive coaches\, managers and supervisors\, human resources professionals\, ombuds-people\, non-profit staff\, and anyone who works with parties in conflict will gain invaluable conflict resolution skills that they can put to work in many aspects of their professional and personal life. \n \nCore Concepts\nIn this 24-hour program\, adapted from our gold standard 5-day mediation training\, you will learn how to support parties in conflict or in other important conversations in a new and transformative way. \nOur Understanding-Based model focuses on helping parties make knowing and informed choices together in an atmosphere of respect.  Highlights include: \n\nPositive neutrality –supporting all parties without taking sides.\nThe Loop of Understanding – enhancing understanding and empathy.\nCreative Options — innovating to meet differing needs and interests.\nA Foundation for the Future — building the groundwork for the parties to make effective and lasting decisions together now and in the future.\n\nWhat is the Format of this Training?\nThis hands-on in person training features short lectures on the core skills of the Understanding Based Approach\, followed by lively demonstrations and immersive role-plays. Realistic simulations\, in which participants work through mediations from beginning to end with personalized coaching from our teachers\, offer participants the chance to hone their skills and experience the challenges faced by parties in dispute. The combination of theory\, observation\, and practice creates an engaging and rewarding learning experience that participants consistently describe as both enjoyable and deeply impactful. \n \nLogistics\nThe training runs 9 a.m. to 6 p.m. Tuesday\, June 2 through Thursday June 4\, 2026. \nOn Thursday night\, we have an optional informal discussion over dinner nearby from 6:15 pm to 7:45: p.m. Dinner is not included in the price; participants will have an option to pay for their own meal. \nAll participants will enjoy lunch\, coffee\, tea and snacks during the breaks. \nWho Can Participate?\nThis basic training is open to anyone whose work involves conflict and will be particularly interesting to lawyers who wish to apply to be on the mediator court rosters for divorce and family work. \nWho Are the Trainers?\nIvan Alter is an attorney and mediator with offices in Westchester County\, New York\, and New York City. Practicing law since 1993\, Ivan traded in an early career spent litigating complex commercial matters and high-conflict matrimonial cases in favor of a more rewarding practice using the understanding-based model. \nIvan left the courtroom for good twenty years ago and today empowers his clients to design satisfying resolutions to their conflicts through mediation and collaborative law. He is a graduate of Brandeis University (B.A.)\, Brooklyn Law School (J.D.)\, and Columbia University (M.S.). Having participated in countless training programs and symposia\, Ivan currently serves on the board of directors for the Center for Understanding in Conflict and the New York Association of Collaborative Professionals. \n Michelle Exline Minovi is a divorce and family mediator with 12+ years family law experience.  As Managing Attorney at the legal services non-profit Ayuda in Washington\, D.C.\, Michelle represented low-income and Spanish-speaking immigrant clients in complex matrimonial cases in the context of domestic violence. Michelle knew she had to pivot from litigation to mediation when she took her first mediation training at the Center for Understanding Conflict. \nShe is on the roster of mediation professionals approved by the matrimonial Supreme Court in Kings\, New York\, and Queens counties as well as the borough-wide Custody and Visitation mediation panel and the Child Permanency panel. She sits on the board of the Family and Divorce Mediation Council of Greater New York and is a member of the New York State Council on Divorce Mediation. Michelle was chosen to be on the team of domestic violence advocates and NY Court ADR coordinators who collaborated to create a novel tool to help litigants assess their capacity to mediate that goes beyond the traditional screening tool. Michelle is an experienced teacher of mediation and is approved under Part 146 in New York as a mediation trainer. She is currently co-teaching the small claims Mediation Clinic at the Brooklyn Law School. \nIs there Continuing Education Credit? Is the training Part 146 approved?\nAttending this Training will provide attorneys with 25 NY CLE credit hours (1 Diversity Inclusion and Elimination of Bias credit; 3 Ethics credits; 11 Professional Practice credits; and 10 Skills credits).  For continuing legal education purposes\, the Basic Mediation Training is appropriate for both newly admitted and experienced attorneys. \nAlso\, this training is approved by the NYS Unified Court System as meeting the Part 146 requirements for 24h Basic (also called Initial) Mediation Training\, required by the courts to apply to become a mediator on a court roster. *  It enables the participants to attend any 16H advanced training under Part 146\, including the Advanced Matrimonial Mediation Training given by the Center for Understanding in Conflict immediately after\, on June 17\, 18\, 25 and 26\, 2026. (Please note that final placement on any court roster is at the discretion of the local Administrative Judge and participation in a course that is either approved or pending approval does not guarantee placement on a local court roster.) \nVenue\nSubotnik Center\, Brooklyn Law School \n250 Joralemon Street\, 11th Floor\, Brooklyn\, NY 11201 \n\nSubways 2\,3\,4\,5\,M\,R\,A\,C\,F;\n35 min train ride to Penn Station or Grand Central Terminal;\n15 min subway ride from NJ Path\, Church Street Station\n\nCost\nThe program training fee is $1\,477 and includes lunch\, snacks\, coffee and tea (additional dinner not included). \n*Financial support may be available for training fees. Please contact us at admin@understandinginconflict.org for details or for any questions regarding logistics. \n**Those who register both for this course and for the 16-hour Advanced Matrimonial Mediation Training course (June 17\, 18\, 25 & 26\, 2026) are also eligible to receive a 15% training fee discount\, applied to both programs\, as well as a 40-hour Mediation Training Certificate. Please contact admin@understandinginconflict.org if this applies to you. \nCancellation Policy\nPlease note our cancellation policy: If you cancel 4 weeks or more prior to the program\, we return your deposit minus a $250.00 administration fee. Between 4 and 2 weeks prior to the program\, we retain 50% of the total cost of the program unless we are able to find a replacement for your seat\, in which case we will refund the fee minus the $250.00 administration fee. There are no refunds for cancellations less than two weeks prior to the program unless we can find a replacement. \nPhoto and Video Notice\nWe’re excited to have you at our training event! Please note that we may be taking photos and videos to capture the wonderful moments and share them in our promotional materials\, including social media\, websites\, and brochures. If you prefer not to be photographed or recorded\, just let one of our friendly organizers or trainers know. We’ll be happy to respect your wishes and ensure your privacy. \nPLEASE NOTE THAT REGISTRATIONS RECEIVED LESS THAN 72 HOURS PRIOR TO PROGRAM START WILL BE ACCEPTED AT THE DISCRETION OF THE TRAINING TEAM DUE TO DEMANDS OF PREPARATION TIME AND ROLE PLAY ASSIGNMENTS. \nFor additional information\, please email us at admin@understandinginconflict.org. \n  \n 
URL:https://understandinginconflict.org/event/24-hour-basic-mediation-training-east-coast-3/
LOCATION:Subotnik Center\, Brooklyn Law School\, 250 Joralemon Street\, 11th Floor\, Brooklyn\, 11201\, United States
CATEGORIES:Basic mediation,East Coast Events,Live Training
ATTACH;FMTTYPE=image/png:https://understandinginconflict.org/wp-content/uploads/2025/12/Event-Card-44.png
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DTSTART;TZID=America/Los_Angeles:20260828T090000
DTEND;TZID=America/Los_Angeles:20260828T133000
DTSTAMP:20260415T231857
CREATED:20260121T211404Z
LAST-MODIFIED:20260123T234347Z
UID:62859-1787907600-1787923800@understandinginconflict.org
SUMMARY:Introduction to Understanding Workplace Conflict (SHRM and HRCI Credit)
DESCRIPTION:Conflict at work is inevitable – but it doesn’t have to be insurmountable. This 4.5-hour live interactive training introduces the core principles and practical tools of the Understanding-based approach to resolving workplace conflict. Whether you’re an HR leader\, manager\, consultant\, attorney\, or team member\, this workshop provides a meaningful starting point for navigating challenging dynamics and building stronger professional relationships. \nWhy This Training\nWorkplace conflict often stems not from what is said\, but from what goes unspoken. This training helps participants move beyond surface-level fixes and into the heart of what drives conflict. You’ll learn to slow down\, understand what’s really happening – for yourself and others – and engage more effectively with the people and systems around you. \nWhat You’ll Learn\n\nHow to build trust and connection in the face of disagreement\nWays to address early-stage conflict before it escalates\nTechniques to de-escalate tense situations with clarity and compassion\nA deeper understanding of how personal awareness shapes professional communication\nReal-world practice through role plays\, reflection\, and group exercises\n\nWho Should Attend\nThis training is designed for professionals at all levels who are ready to engage workplace conflict in a more effective and human-centered way. Whether you’re in leadership\, support\, or team-based roles\, this course delivers practical value you can apply immediately and build on over time. \n\nHR professionals\, managers and team leads will gain frameworks to handle complex interpersonal dynamics and leave with new tools to address tension early\, reduce misunderstandings\, and shift from managing conflict to facilitating resolution. Outcomes include stronger team cohesion\, greater morale\, and fewer disruptions to productivity.\nConsultants and executive coaches will deepen their ability to support clients and colleagues in navigating high-stakes conversations. The Understanding-based model offers a durable alternative to adversarial approaches\, with strong relevance for internal workplace matters.\nEmployees and cross-functional team members will gain confidence and clarity in how to address issues directly and constructively\, even without formal authority. This empowers healthier work cultures and more resilient communication.\n\nWhy it Matters\nOrganizations lose time\, money\, and talent when conflict is mismanaged or ignored. This training delivers a strong return on investment by helping participants: \n\nReduce time spent on repeated\, unresolved conflicts\nIncrease engagement and trust among coworkers\nRetain high-performing staff through better communication\nBuild a more responsive and humane workplace culture\n\nParticipants consistently tell us this training transforms how they see and handle conflict – not just at work\, but in every part of life. It is a powerful foundation for anyone seeking to make conflict less costly and more meaningful. \nLearning Outcomes\nBy the end of this training\, participants will be able to: \n\nIdentify and apply the six core principles of the Understanding-based approach\nUse specific techniques to address emerging and high-tension workplace conflicts\nRecognize different conflict styles and adapt strategies for collaboration\nBegin integrating personal awareness into conflict resolution practices\n\nFormat & Details\nDate & Time: August 28\, 2026\, 9:00 AM – 1:30 PM Pacific Time (includes two 15-minute breaks) \n                                                  12:00PM – 4:30PM Eastern Time \nLocation: Live Online (Zoom) \nCost: $250 \nCE Credits: 4 hours SHRM & HRCI \nNo prerequisites required \nThis course is a prerequisite for the Fundamentals of Understanding Workplace Conflict (SHRM and HRCI Credit) training. \n*Note: Both the 4-hour Introductory course and 14-hour course may be booked together. Select the ticket “BOTH PROGRAMS – 4 and 14-hour” ticket to register for both programs with a 15% discount. \nCancellation Policy\nThis training is not refundable\, though a credit may be applied to a future program if transferred 30 days in advance of program start. \nSHRM and HRCI Certification\nThe Center for Understanding in Conflict is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities. \n  \nThis Program has been pre-approved for 4 recertification continuing education credit hours toward aPHR®\, aPHRi™\, PHR®\, PHRca®\, SPHR®\, GPHR®\, PHRi™\, and SPHRi™ recertification through HRCI. \nAbout the Center\nThe Center for Understanding in Conflict pioneered understanding-based mediation and is one of the first and only nonprofit conflict resolution training organizations worldwide. \nSince 1982\, the Center has trained more than 10\,000 professionals worldwide\, including leaders from the Harvard Law School Program on Negotiation\, Intel Corporation\, Roche\, SAP and the World Intellectual Property Organization. Our approach is rooted in real-world practice\, human connection\, and the belief that conflict can be a doorway to transformation. \nTrainers\nHelen Chen is a mediator\, trainer\, and conflict coach with deep expertise in workplace conflict. A former employment attorney at Advancing Justice – Asian Law Caucus\, she represented workers in areas ranging from retaliation to occupational safety. She later trained both employers and employees across sectors through the Labor Occupational Health Program at UC Berkeley. Today\, Helen supports organizations through mediation and conflict coaching\, with a focus on improving work relationships and conditions. She is based in the San Francisco Bay Area and trained in mediation by the Center for Understanding in Conflict and others. \n \nPat Lau served as a workplace mediator at Intel Corporation for 14 years\, where he co-founded and led the company’s internal Collaborative Mediation Program. Under his guidance\, this initiative helped resolve complex conflicts between coworkers\, managers\, and teams. Pat is a nationally recognized trainer and presenter on workplace conflict\, with published work in the Corporate Mediation Journal and Managing Conflict (2nd ed.). He brings a systems-minded approach to mediation from his prior engineering career and is committed to helping professionals understand and shift conflict dynamics from the inside out. \n \nAdditional Notes\nRegistrations received fewer than 72 hours before the program will be accepted at the discretion of the training team due to role-play and logistics needs. \nFor questions\, contact us at admin@understandinginconflict.org \n  \n**Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/introduction-to-understanding-workplace-conflict-shrm-and-hrci-credit-3/
LOCATION:ONLINE
CATEGORIES:Live Training,Online Training,Workplace Mediation
ATTACH;FMTTYPE=image/png:https://understandinginconflict.org/wp-content/uploads/2026/01/Event-Card-52.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261002T090000
DTEND;TZID=America/Los_Angeles:20261002T133000
DTSTAMP:20260415T231857
CREATED:20260121T212528Z
LAST-MODIFIED:20260123T234256Z
UID:62862-1790931600-1790947800@understandinginconflict.org
SUMMARY:Introduction to Understanding Workplace Conflict (SHRM and HRCI Credit)
DESCRIPTION:Conflict at work is inevitable – but it doesn’t have to be insurmountable. This 4.5-hour live interactive training introduces the core principles and practical tools of the Understanding-based approach to resolving workplace conflict. Whether you’re an HR leader\, manager\, consultant\, attorney\, or team member\, this workshop provides a meaningful starting point for navigating challenging dynamics and building stronger professional relationships. \nWhy This Training\nWorkplace conflict often stems not from what is said\, but from what goes unspoken. This training helps participants move beyond surface-level fixes and into the heart of what drives conflict. You’ll learn to slow down\, understand what’s really happening – for yourself and others – and engage more effectively with the people and systems around you. \nWhat You’ll Learn\n\nHow to build trust and connection in the face of disagreement\nWays to address early-stage conflict before it escalates\nTechniques to de-escalate tense situations with clarity and compassion\nA deeper understanding of how personal awareness shapes professional communication\nReal-world practice through role plays\, reflection\, and group exercises\n\nWho Should Attend\nThis training is designed for professionals at all levels who are ready to engage workplace conflict in a more effective and human-centered way. Whether you’re in leadership\, support\, or team-based roles\, this course delivers practical value you can apply immediately and build on over time. \n\nHR professionals\, managers and team leads will gain frameworks to handle complex interpersonal dynamics and leave with new tools to address tension early\, reduce misunderstandings\, and shift from managing conflict to facilitating resolution. Outcomes include stronger team cohesion\, greater morale\, and fewer disruptions to productivity.\nConsultants and executive coaches will deepen their ability to support clients and colleagues in navigating high-stakes conversations. The Understanding-based model offers a durable alternative to adversarial approaches\, with strong relevance for internal workplace matters.\nEmployees and cross-functional team members will gain confidence and clarity in how to address issues directly and constructively\, even without formal authority. This empowers healthier work cultures and more resilient communication.\n\nWhy it Matters\nOrganizations lose time\, money\, and talent when conflict is mismanaged or ignored. This training delivers a strong return on investment by helping participants: \n\nReduce time spent on repeated\, unresolved conflicts\nIncrease engagement and trust among coworkers\nRetain high-performing staff through better communication\nBuild a more responsive and humane workplace culture\n\nParticipants consistently tell us this training transforms how they see and handle conflict – not just at work\, but in every part of life. It is a powerful foundation for anyone seeking to make conflict less costly and more meaningful. \nLearning Outcomes\nBy the end of this training\, participants will be able to: \n\nIdentify and apply the six core principles of the Understanding-based approach\nUse specific techniques to address emerging and high-tension workplace conflicts\nRecognize different conflict styles and adapt strategies for collaboration\nBegin integrating personal awareness into conflict resolution practices\n\nFormat & Details\nDate & Time: October 2\, 2026\, 9:00 AM – 1:30 PM Pacific Time (includes two 15-minute breaks) \n                                                     12:00PM – 4:30PM Eastern Time \nLocation: Live Online (Zoom) \nCost: $250 \nCE Credits: 4 hours SHRM & HRCI \nNo prerequisites required \nThis course is a prerequisite for the Fundamentals of Understanding Workplace Conflict (SHRM and HRCI Credit) training. \n*Note: Both the 4-hour Introductory course and 14-hour course may be booked together. Select the ticket “BOTH PROGRAMS – 4 and 14-hour” ticket to register for both programs with a 15% discount. \nCancellation Policy\nThis training is not refundable\, though a credit may be applied to a future program if transferred 30 days in advance of program start. \nSHRM and HRCI Certification\nThe Center for Understanding in Conflict is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities. \n  \nThis Program has been pre-approved for 4 recertification continuing education credit hours toward aPHR®\, aPHRi™\, PHR®\, PHRca®\, SPHR®\, GPHR®\, PHRi™\, and SPHRi™ recertification through HRCI. \nAbout the Center\nThe Center for Understanding in Conflict pioneered understanding-based mediation and is one of the first and only nonprofit conflict resolution training organizations worldwide. \nSince 1982\, the Center has trained more than 10\,000 professionals worldwide\, including leaders from the Harvard Law School Program on Negotiation\, Intel Corporation\, Roche\, SAP and the World Intellectual Property Organization. Our approach is rooted in real-world practice\, human connection\, and the belief that conflict can be a doorway to transformation. \nTrainers\nHelen Chen is a mediator\, trainer\, and conflict coach with deep expertise in workplace conflict. A former employment attorney at Advancing Justice – Asian Law Caucus\, she represented workers in areas ranging from retaliation to occupational safety. She later trained both employers and employees across sectors through the Labor Occupational Health Program at UC Berkeley. Today\, Helen supports organizations through mediation and conflict coaching\, with a focus on improving work relationships and conditions. She is based in the San Francisco Bay Area and trained in mediation by the Center for Understanding in Conflict and others. \n \nPat Lau served as a workplace mediator at Intel Corporation for 14 years\, where he co-founded and led the company’s internal Collaborative Mediation Program. Under his guidance\, this initiative helped resolve complex conflicts between coworkers\, managers\, and teams. Pat is a nationally recognized trainer and presenter on workplace conflict\, with published work in the Corporate Mediation Journal and Managing Conflict (2nd ed.). He brings a systems-minded approach to mediation from his prior engineering career and is committed to helping professionals understand and shift conflict dynamics from the inside out. \n \nAdditional Notes\nRegistrations received fewer than 72 hours before the program will be accepted at the discretion of the training team due to role-play and logistics needs. \nFor questions\, contact us at admin@understandinginconflict.org \n  \n**Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/introduction-to-understanding-workplace-conflict-shrm-and-hrci-credit-4/
LOCATION:ONLINE
CATEGORIES:Live Training,Online Training,Workplace Mediation
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20261006
DTEND;VALUE=DATE:20261010
DTSTAMP:20260415T231857
CREATED:20251213T005152Z
LAST-MODIFIED:20260206T161647Z
UID:62739-1791244800-1791590399@understandinginconflict.org
SUMMARY:Advanced Practices for Challenging Conflicts: 24-hour Training
DESCRIPTION:Advanced Practices for Challenging Conflicts: 24-hour Training \nOctober 06 – 09\, 2026 \n12:00 PM Tuesday – 12:00 PM Friday\, Eastern \n(Scroll to bottom of page to register) \n  \nLearn to Navigate the Depths of Conflict Resolution \nJoin us for an intensive 3-day advanced training designed for mediators and conflict resolution professionals ready to deepen their practice in the most challenging situations. This immersive program explores the complexities that may arise when cases involve high conflict\, unexpected revelations\, substance use concerns\, mental health challenges\, the presence of attorneys or other allies\, or other complicating factors. \nDrawing on the innovative concepts and skills from the Center for Understanding in Conflict\, we’ll explore both the external dynamics unfolding in the room and the internal landscape of the practitioner. Through interactive vignettes\, coaching on real cases\, and self-reflective practices\, participants will develop greater capacity to stay grounded\, curious\, and effective when the stakes are high and the path forward is unclear. \nWhat to Expect\n\nMini demos and role-plays exploring common challenging scenarios\nFrameworks for working in challenging cases\nSkills for navigating erupting dynamics\nSelf-reflective practices to enhance practitioner awareness and resilience\nConsultation on participants’ own challenging cases\n\nBring your questions and challenges\, your difficult cases\, and your willingness to explore the edges of your practice. \nDates\nOctober 06 – 09\, 2026 \n12:00 PM Tuesday – 12:00 PM Friday \nVenue\n \nThe Highlights Foundation Retreat Center is located in Northeastern Pennsylvania\, on the traditional lands of the Lenape Nation. The property is tucked in the foothills of the Pocono Mountains\, situated a couple of hours away from both NYC and Philadelphia.  It is rich in family and Highlights history\, and it’s a wonderful place that feeds the mind\, body\, and creative souls of those who visit. \nHighlights Foundation Retreat Center\, 392 Boyds Mills Road\, Milanville\, PA 18443\, (570) 253-1192 \n \nThe Highlights Foundation still calls the Barn & Retreat Center at Boyds Mills home\, but has expanded use of the grounds in order to support the organization’s goals.  \nCost\nThe program training fee is $1200 plus a fee for the facility\, lodging\, and meals as follows. Note that all rooms contain a private bathroom. \n\nPrivate room: $795 for a total of $1\,995.\nShared room with two beds: $595 for a total of $1\,795.\nCommuter for those not staying at Highlights:  $295\, for a total of $1\,495.\n\n*Financial support may be available for training fees.  Please contact us at admin@understandinginconflict.org for details or for any questions regarding logistics. \n \n  \n \nWho Are the Trainers?\nAntoinette Delruelle has been mediating at the New York Legal Assistance Group (NYLAG)\, a free legal services organization in NYC\, for the past thirteen years. She was representing survivors of domestic violence for eighteen years before that. She co-teaches with Michelle Exline Minovi at the Brooklyn Law School Mediation Clinic and she has taught mediation to NYS court personnel and legal services attorneys. Antoinette was president of the Family and Divorce Mediation Council of Greater New York. She is a member of the statewide ADR Advisory Committee that gives NYS Courts Chief Judge Rowan D. Wilson recommendations on how to increase the use of ADR in the NYS court system. \nKatherine Eisold Miller is an attorney practicing mediation and collaborative practice. She has been practicing family law since 1987\, first as a litigator and now exclusively outside the court system. She has taught mediation to the NYS matrimonial judges and court personnel\, the Ackerman Institute for the Family\,  the White Institute and NYU as well as with the Center and lectures regularly on mediation and collaborative practice. She is the author of The Emotionally Savvy Divorce and The New Yorker’s Guide to Collaborative Divorce and a past president of the New York Association of Collaborative Professionals. \nMichelle Exline Minovi is a family law attorney and mediator with 14+ years family law experience.  Michelle teaches with the Center and co-teaches\, with Antoinette Delreulle\, at the Brooklyn Law School Mediation Clinic where she mediates small claims cases. She has a mediation practice in Brooklyn\, NY with a sliding scale fee structure. She is on the board of the Family and Divorce Mediation Council of greater NY. She is an active member of the statewide ADR Advisory Subcommittee developing a suggested Universal Consent form for NY state. \n  \n*Please note that trainers are subject to availability and may change prior to program start without notice. \n \nContinuing Education Credit\nAttending this training will provide attorneys with 24 NY CLE credit hours (13 Professional Practice credits\, 1 Ethics\,  and 10 Skills credits).  For continuing legal education purposes\, this training is appropriate for both newly admitted and experienced attorneys. \nCancellation Policy\nPlease note our cancellation policy: If you cancel 4 weeks or more prior to the program\, we return your deposit minus a $250.00 administration fee. Between 4 and 2 weeks prior to the program\, we retain 50% of the total cost of the program unless we are able to find a replacement for your seat\, in which case we will refund the fee minus the $250.00 administration fee. There are no refunds for cancellations less than two weeks prior to the program unless we can find a replacement. \nFor additional information\, please email us at admin@understandinginconflict.org or call us at (844) 242-3428. \nPhoto and Video Notice\nWe’re excited to have you at our training event! Please note that we may be taking photos and videos to capture the wonderful moments and share them in our promotional materials\, including social media\, websites\, and brochures. If you prefer not to be photographed or recorded\, just let one of our friendly organizers or trainers know. We’ll be happy to respect your wishes and ensure your privacy. \nPLEASE NOTE THAT REGISTRATIONS RECEIVED LESS THAN 72 HOURS PRIOR TO PROGRAM START WILL BE ACCEPTED AT THE DISCRETION OF THE TRAINING TEAM DUE TO DEMANDS OF PREPARATION TIME AND ROLE PLAY ASSIGNMENTS. \nFor additional information\, please email us at admin@understandinginconflict.org. \n*Please note that trainers are subject to availability and may change prior to program start without notice. \n  \n*Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/advanced-practices-for-challenging-conflicts-24-hour-training/
LOCATION:Highlights Foundation Retreat Center\, 392 Boyds Mills Road\, Milanville\, PA\, 18443
CATEGORIES:Advanced Topics,East Coast Events,Live Training
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261023T090000
DTEND;TZID=America/Los_Angeles:20261120T143000
DTSTAMP:20260415T231857
CREATED:20260123T233914Z
LAST-MODIFIED:20260123T233914Z
UID:62884-1792746000-1795185000@understandinginconflict.org
SUMMARY:Fundamentals of Understanding Workplace Conflict (SHRM and HRCI Credit)
DESCRIPTION:This comprehensive 14-hour workshop builds upon foundational conflict resolution concepts from our 4-hour introductory course to tackle the sophisticated challenges of workplace disputes. Participants will move beyond basic techniques to develop skills in understanding multi-layered conflicts\, de-escalating tensions\, developing mutual understanding between employees\, and maintaining resilience even in high-stakes situations. \nWhy This Training\nWorkplace conflict often stems not from what is said\, but from what goes unspoken. This training helps participants move beyond surface-level fixes and into the heart of what drives conflict. You’ll learn to slow down\, understand what’s really happening – for yourself and others – and engage more effectively with the people and systems around you. \nWhat You’ll Learn\nThrough experiential learning\, roleplays\, and reflective practice\, participants will explore how emotional responses\, individual and organizational conflict styles\, core competencies\, and the situational context intersect to either fuel or resolve workplace tensions. The workshop emphasizes developing both the internal awareness and external skills necessary to bring the best of yourself for sustained effectiveness in workplace conflict. \nWho Should Attend\nThis training is designed for professionals at all levels who are ready to engage workplace conflict in a more effective and human-centered way. Whether you’re in leadership\, support\, or team-based roles\, this course delivers practical value you can apply immediately and build on over time. \nHR professionals\, managers and team leads will gain frameworks to handle complex interpersonal dynamics and leave with new tools to address tension early\, reduce misunderstandings\, and shift from managing conflict to facilitating resolution. Outcomes include stronger team cohesion\, greater morale\, and fewer disruptions to productivity. \nConsultants and executive coaches will deepen their ability to support clients and colleagues in navigating high-stakes conversations. The Understanding-based model offers a durable alternative to adversarial approaches\, with strong relevance for internal workplace matters. \nEmployees and cross-functional team members will gain confidence and clarity in how to address issues directly and constructively\, even without formal authority. This empowers healthier work cultures and more resilient communication. \nWhy it Matters\nOrganizations lose time\, money\, and talent when conflict is mismanaged or ignored. This training delivers a strong return on investment by helping participants: \n\nReduce time spent on repeated\, unresolved conflicts\nIncrease engagement and trust among coworkers\nRetain high-performing staff through better communication\nBuild a more responsive and humane workplace culture\n\nParticipants consistently tell us this training transforms how they see and handle conflict – not just at work\, but in every part of life. It is a powerful foundation for anyone seeking to make conflict less costly and more meaningful. \nLearning Outcomes\nBy the end of this training\, participants will be able to: \n\nNavigate Conflict-Laden Conversations:  Apply the understanding-based concepts and tools to real-world conflicts in the workplace. \nAnalyze and De-escalate Complex Dynamics: Examine multi-layered workplace conflicts by identifying hierarchical differences\, cultural dynamics\, power imbalances\, and team and systemic factors that contribute to escalation.  Work with these layers in a way that builds trust.\nFacilitate Perspective-Taking: Use a structured process to understand different viewpoints before engaging in problem-solving\, even in situations with deep-seated animosity or mistrust.\nManage Personal Reactions: Recognize and regulate their own emotional responses to conflict\, maintaining effectiveness even when personally challenged or activated. Allow tension in a more deliberate and confident way\, whether the tension is generated by others or within themselves.\nAddress root causes: Use a step-by-step approach to address root causes of conflict rather than just surface symptoms.\n\nFormat & Details\nDate & Time: October 23\, November 6 and 20\, 2026\, 9:00 AM – 2:30 PM Pacific Time (includes two 15-minute breaks) \n                                                                                    12:00 PM – 5:30 PM Eastern Time \nLocation: Live Online (Zoom) \nCost: $985 \nCE Credits: 14 hours SHRM & HRCI \n4-hour Introduction to Understanding Workplace Conflict prerequisite required \n*Note: Both the 4-hour Introductory course and 14-hour course may be booked together. Select the ticket “BOTH PROGRAMS – 4 and 14-hour” ticket to register for both programs with a 15% discount. \nSHRM and HRCI Certification\nThe Center for Understanding in Conflict is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities. \n  \nThis Program has been pre-approved for 4 recertification continuing education credit hours toward aPHR®\, aPHRi™\, PHR®\, PHRca®\, SPHR®\, GPHR®\, PHRi™\, and SPHRi™ recertification through HRCI. \nAbout the Center\nThe Center for Understanding in Conflict pioneered understanding-based mediation and is one of the first and only nonprofit conflict resolution training organizations worldwide. \nSince 1982\, the Center has trained more than 10\,000 professionals worldwide\, including leaders from the Harvard Law School Program on Negotiation\, Intel Corporation\, Roche\, SAP and the World Intellectual Property Organization. Our approach is rooted in real-world practice\, human connection\, and the belief that conflict can be a doorway to transformation. \nTrainers\nHelen Chen is a mediator\, trainer\, and conflict coach with deep expertise in workplace conflict. A former employment attorney at Advancing Justice – Asian Law Caucus\, she represented workers in areas ranging from retaliation to occupational safety. She later trained both employers and employees across sectors through the Labor Occupational Health Program at UC Berkeley. Today\, Helen supports organizations through mediation and conflict coaching\, with a focus on improving work relationships and conditions. She is based in the San Francisco Bay Area and trained in mediation by the Center for Understanding in Conflict and others. \n \nPat Lau served as a workplace mediator at Intel Corporation for 14 years\, where he co-founded and led the company’s internal Collaborative Mediation Program. Under his guidance\, this initiative helped resolve complex conflicts between coworkers\, managers\, and teams. Pat is a nationally recognized trainer and presenter on workplace conflict\, with published work in the Corporate Mediation Journal and Managing Conflict (2nd ed.). He brings a systems-minded approach to mediation from his prior engineering career and is committed to helping professionals understand and shift conflict dynamics from the inside out. \n \nAdditional Notes\nRegistrations received fewer than 72 hours before the program will be accepted at the discretion of the training team due to role-play and logistics needs. \nFor questions\, contact us at admin@understandinginconflict.org \n  \n**Please select desired ticket and quantity using the +/- feature before clicking ‘Get Tickets.’
URL:https://understandinginconflict.org/event/fundamentals-of-understanding-workplace-conflict-shrm-and-hrci-credit-2/
LOCATION:ONLINE
CATEGORIES:Live Training,Online Training,Workplace Mediation
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