Workplace Conflict: 40-Hour Conflict Resolution and Mediation Training
January 16, 2025 at 8:00 am - January 25, 2025 at 4:30 pm PST
$500.00 – $1,485.00To register, scroll to the bottom of this page.
January 16 & 17, and 23 – 25, 2025
8:00 AM – 4:30 PM PST / 11:00 AM – 7:30 PM EST
ONLINE
All sessions include breaks throughout the day
Do you facilitate important conversations between clients, employees, team members, volunteers or other people?
Do you want to manage conflict conversations productively?
Are you responsible for creating or managing workplace conflict teams and practice at a corporation, business, or nonprofit organization?
In this gold standard conflict resolution training session focused on the workplace, participants learn how to support parties working through conflict or engaging in other important conversations in a different way. Our Understanding-Based model focuses on guiding parties to make knowing and informed choices together in a respectful manner. Highlights of our basic training, Workplace Conflict, include:
- Positive neutrality –supporting all parties without taking sides
- The Loop of Understanding – enhancing understanding and empathy
- Ground of Understanding – helping people in conflict reach the heart of the dispute to move towards resolution
- Creative Options — innovating to meet differing needs and interests
- A Foundation for the Future — building the groundwork for the parties to make effective and lasting decisions together now and in the future
Who Will Benefit From This Training?
Our participants include human resources professionals, ombuds-people, mediators, business consultants, executive coaches, managers and supervisors, non-profit personnel, lawyers, including employment lawyers and in-house counsel, and other people whose work will be enhanced by increased skills in conflict resolution. Participants report it is one of the top conflict programs they have taken.
Previous participants include employees from the following organizations and others: Intel, Roche, SAP, San Francisco Zen Center and Kaiser Permanente.
What is the Format of the Training?
This interactive online training features briefings on the core skills of the Understanding Based Approach, followed by lively demonstrations and role-plays, all of which immerse participants in the learning. Realistic simulations, in which participants work through conflict scenarios from beginning to end, with coaching from our teachers, offer participants the chance to hone their skills and experience the emotional challenges faced by parties in dispute. Participants describe these different modes of learning and their interplay as enjoyable as they are engaging and rewarding.
Who are the Trainers?
Catherine Conner has been a mediation and collaborative practice trainer since 2004. She is a frequent presenter at collaborative conferences and family law workshops. She authored Collaborative Practice Materials with Steven Neustadter and Margaret Anderson. Catherine Conner’s private practice focuses on family law alternate dispute resolution, including mediation, collaborative practice, and private judging. She graduated from the UC Berkeley School of Law, Boalt Hall in 1982 and is a founding partner of Conner, Lawrence, Rodney, Olhiser & Barrett, LLP. In 1992, Catherine became a Certified Family Law Specialist. She has been honored as the recipient of the Rex Sater Award for Excellence in Family Law, the Eureka award by Collaborative Practice California and was the 2018 honoree for Careers of Distinction. She was on the Board of Directors of the International Academy of Collaborative Professionals from 2007-2014 and served as the President in 2013.
Pat Lau was a workplace mediator at Intel Corporation since 2010. After his first conflict management class many years ago, Pat became fascinated with alternative ways to address and resolve workplace conflict, especially after discovering the understanding-based model. Ten years ago, he co-founded Intel’s Collaborative Mediation Program, an in-house workplace mediation program to help resolve challenging conflicts between co-workers, peer managers, team members, supervisors, and subordinates. Pat has presented at numerous national conferences, published in the Corporate Mediation Journal, regularly volunteers as a mediator for small claims cases in the Portland Multnomah County Court system, and is also Past Chair of the Oregon Mediation Association Workplace Special Interest Group. Pat’s previous career was in engineering, and he holds undergraduate and graduate degrees in engineering from Stanford and Southern Methodist University.
Helen Chen is a mediator, trainer, and conflict coach specializing in workplace conflicts, with a lifelong passion for improving workplaces. In her prior position at the Labor Occupational Health Program at the University of California, Berkeley, Helen trained employers and employees in various industries on improving working conditions. As a former employment attorney at Advancing Justice-Asian Law Caucus, she represented employees in workers’ compensation, occupational health and safety, and retaliation matters. Helen also mediates in civil harassment court, supporting work colleagues, landlords and tenants, neighbors, businesses and consumers, and family members in making mutually beneficial decisions together. Located in the San Francisco Bay Area, she is a graduate of Stanford Law School (J.D.), University of California, Berkeley (M.S.), and Stanford University (B.S.). Helen has received mediation training through the Center for Understanding in Conflict, the Northern California Mediation Center, and Stanford Law School.
What are the Logistics – When, Where, Cost?
The training session will be conducted through Zoom. After registration, you will receive a separate e-mail with Zoom connection details.
Participants are encouraged to log on around 7:50 AM PST / 10:50 AM EST to troubleshoot any technical issues and help ensure the programs can start on time everyday.
Each session will begin at 8:00 AM PST / 11:00 AM EST, with several breaks during the day to allow for a rest from being online and for meals. The sessions end each day at 4:30 PM PST / 7:30 PM EST.
Cost
The program training fee is $1,485
Cancellation Policy
Please note our cancellation policy: If you cancel 4 weeks or more prior to the program, we return your deposit minus a $250.00 administration fee. Between 4 and 2 weeks prior to the program, we retain 50% of the total cost of the program unless we are able to find a replacement for your seat, in which case we will refund the fee minus the $250.00 administration fee. There are no refunds for cancellations less than two weeks prior to the program unless we can find a replacement.
Is there Continuing Education Credit?
For those in the legal profession in attendance, this program is eligible for CLE credit in New York and California.
California
The Center for Understanding in Conflict is an accredited provider of California Continuing Legal Education by the State Bar of California. This Conflict Resolution and Mediation Training —appropriate for both newly admitted and experienced attorneys — will qualify for 32 participatory and 8 self study CA MCLE credit hours.
New York
In New York, this Conflict Resolution and Mediation Training will fulfill 32 NY MCLE credit hours (16 Professional Practice and 16 skills). For continuing legal education purposes, the Conflict Resolution and Mediation Training is appropriate for both newly admitted and experienced attorneys.
PLEASE NOTE THAT REGISTRATIONS RECEIVED LESS THAN 72 HOURS PRIOR TO PROGRAM START WILL BE ACCEPTED AT THE DISCRETION OF THE TRAINING TEAM DUE TO DEMANDS OF PREPARATION TIME AND ROLE PLAY ASSIGNMENTS.
For additional information, please email us at [email protected] or call us at (844) 242-3428.
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